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“Hilton HHonors members don't wast your time”

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Hampton Inn Santa Cruz
Ranked #22 of 54 Hotels in Santa Cruz
Reviewed 4 September 2013

The smell of the lobby not only greets you, it slaps in the back of the head. It reminds me of gym locker room. The front desk staff was pleasant, the room was less than standard, don't waste your time with the breakfast offered. If you a HHonors member, stay at the Hilton in Scotts Valley, same price and closer to Santa Cruz than you think.

  • Stayed: June 2013, travelled with family
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Thank SlickAgent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this reviewResponded 5 September 2013

Thank you for taking the time to review our hotel. While I'm pleased that you appreciated our front desk staff, I'm sorry that you were disappointed with your room, although I'm unsure how our room differs from the "standard." Regardless, thank you for staying with us, and I hope that you enjoy your future stays at the Hilton in Scotts Valley.

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428 - 434 of 706 reviews

Reviewed 2 September 2013

I've learned after many nights as a guest that any Hamper is a crapshoot. The Santa Cruz Hamper is more crap than shoot. They wanted -- and got --a pretty penny for a trying-really-hard-to-get-shabby room jammed hard between Denny's and the main freeway exit ramp to Santa Cruz. On arrival, I wasn't feeling the love. It didn't help that our room was virtually an alcove to the breakfast room. Had we stayed -- and we didn't -- the bed in our ground-floor room was closer to the breakfast bar than many of the tables in the dining area. The room was cramped. You'd have to step outside to change your mind. The sheets and towels were thinning. The shower/tub was slow to drain. We showered, put on fresh clothes, decided life's too short, and left to spend the night elsewhere.

  • Stayed: August 2013, travelled with family
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Thank mvdljca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this reviewResponded 10 September 2013

Thank you for your comments and for taking the time to review our hotel. I'm sorry that you were disappointed by your stay with us. While I'm not sure all the details of your stay are entirely accurate, I do apologize that you were dissatisfied with your room. If you do choose to stay with us again in the future, please let our front desk staff know if a room does not fit your needs and we will do our best to accommodate you.

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Reviewed 21 August 2013

Good location. Good Price. Clean rooms and friendly staff. Breakfast can use some improvements. I have stayed here a few times for work and I have always had a good experience. Parking in the back could be a little more secure.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with Hampton
1  Thank Bobbie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this reviewResponded 22 August 2013

Thank you for taking the time to review our hotel! I'm glad that you've been enjoying our your stays at our hotel, and we hope to see you again the next time that you're in the area.

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Reviewed 16 August 2013

Good location, safe, clean & comfortable. Not the best Hampton Inn, but it was OK. Staff was great and very attentive to our needs. Great access to highway and beaches. Breakfast was up to Hampton's standards. Would stay again.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Hampton
1  Thank Phil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this reviewResponded 19 August 2013

Thank you for taking the time to review our hotel! I'm happy that you enjoyed our staff and location. I hope that we can have you with us again the next time you're in the area.

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Reviewed 11 August 2013

The hotel was a last minute change for us as we decided to head south instead of north from SF. The room was clean and the hotel was good for a one night stay. I felt $170 plus tax was high for this type of property. Breakfast was good.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Hampton
Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanieHilton, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this reviewResponded 12 August 2013

Thank you for taking the time to review our hotel. I'm glad you enjoyed your stay with us, and that the breakfast was to your liking. I'm sorry if you were surprised by the nightly rate at our property, but Santa Cruz and other bayside destination locations do have higher rates during the summer months than other areas. We hope that we can have you with us again, perhaps during the winter when we offer a lower nightly rates.

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Reviewed 10 August 2013

The Hampton Inn in Santa Cruz is easy to find and lives up to the Hampton / Hilton name. We appreciated the staff for their knowledge of the area. They directed us to a GREAT seafood restaurant on the Santa Cruz pier (Fire Fish). We would definitely stay at the property again.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Hampton
1  Thank JJonesSOAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanieHilton, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this reviewResponded 12 August 2013

Thank you for the wonderful review -- I really appreciate that you took the time to write such nice comments about our property and staff. We are very proud of our front desk agents, and they have established a reputation for themselves of knowing all the best local spots for great food and entertainment. We hope that we have the opportunity to have you with us again the next time you're in the area!

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Reviewed 7 August 2013

Our hotel experience was beyond what I expected due to some of the reviews I had previously read. I traveled with a friend and her two teenagers July 21, 2013. The room was ready when we entered town around 2:00 pm and it was in perfect order. The decorations and open layout of the hotel were nicely done. Very clean everywhere - rooms, hall, dining area and pool area. The staff was extremely helpful and nice. We left some clothing there by error and after we called, management set it aside for us to pick up. The breakfast fit everyone's needs, including the teenagers! A kettle of oatmeal, bacon, omelette, yogurt, cereal, toast, waffles, granola bars, fresh fruit and more too! No homeless people in sight. The downside is the pool is very small, however, the teenagers still had fun in it and didn't complain about the size. Stay here and you won't be disappointed.

  • Stayed: July 2013, travelled with family
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1  Thank Cathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this reviewResponded 8 August 2013

Thank you SO much for this lovely review. We are so glad to hear that the hotel exceeded the expectations of your entire group, little pool and all! :) Please come and stay with us again next time you're in Santa Cruz, and thank you so much for being our guest!

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Additional Information about Hampton Inn Santa Cruz

Address: 1505 Ocean St, Santa Cruz, CA 95060-2826
Phone Number:
Region: United States > California > Santa Cruz
Amenities:
Business Centre with Internet Access Free Breakfast Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Santa Cruz
Price Range: £112 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Santa Cruz 2.5*
Number of rooms: 46
Official Description (provided by the hotel):
Welcome to the Hampton Inn Santa Cruz, a captivating California coast hotel. Treat yourself to our lovely retreat located near everything you'd ever need to make your visit the best it can be. Delight in superb sandy beaches, fascinating local history, out-of-this-world attractions and exceptionally fine dining. Experience a veritable vacation paradise in Santa Cruz. Our hospitable hotel puts you in perfect proximity to the beach, boardwalk and dozens of amazing attractions less than 2 miles away. ... more   less 
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Also Known As:
Hampton Inn Santa Cruz Hotel Santa Cruz
Santa Cruz Hampton Inn

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