I am thankful I did not stay here, but a friend (ex-friend) of our family had a family emergency and had to travel to Santa Cruz - he called and asked if I would help him out with a hotel room until he arranged to stay with family members - i spoke with the clerk, Tiffany on the phone and told her I would pay for one night only - I repeat ONE NIGHT ONLY - she said it would be $65 and gave her my credit card info and didn't think anything further. The friend was suppose to arrive home the following Saturday but never called for a ride - well come to find out he was still sitting in the hotel room. I found this out by going on line to pay my credit card and seeing a charge of close to $300 on my credit card. Called the hotel and spoke with Tiffany and manager Tracy Guzman and told them I only gave them permission for one night!!!! they charged me 8 nights but agreed to take off some ???? and charge me$257.90. I filed a complaint wih Discover and received a letter that Tracy Guzman had written to them - she stated that I checked in with my friend and provided them with my license and credit card and told them I was paying for the room. Accordingly to her I saw my friend all 8 days he was at the hotel. Kind of hard to do since I live in Phoenix, Az and have plenty of proof - especially since I was at work all week! Guess I have a twin??? The letter she wrote my credit card company was full of lies lies lies - my credit card company paid them!!!!!! I can't believe the way this hotel operates and would never ever trust them to have any important imformation as it was really convienent that they couldn't produce proof that I was there and that I gave them my license and credit card - because of the law. I am filing a complaint with the BBB and the attorney generals office - granted I learned a valuable lesson in not trusting low life friends, but now you can't even trust the clerks and managers of a hotel!!!
- Official Description (provided by the hotel):
- The Continental Inn is an affordably elegant hotel in the heart of Santa Cruz, just minutes from the Santa Cruz Beach Boardwalk and Municipal Wharf and just a short walk to the downtown area. Business and leisure travelers alike appreciate the amenities of our hotel. For comfort, convenience and quality service, the Continental Inn is your choice when visiting Santa Cruz. ... more less
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- Also Known As:
- Continental Hotel Santa Cruz
- Continental Santa Cruz