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“Lovely customer service”

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Hotel Paradox, Autograph Collection
Ranked #4 of 54 Hotels in Santa Cruz
Certificate of Excellence
Reviewed 21 May 2014

An amazing remodel with nice rooms - although they are small. But the staff's excellent customer service skills make this a great addition to my college's town's lodging choices. Every one seemed to be friendly, informed, and helpful, no matter their function. But one of the team stands out: Amanda A. at the front desk. The Paradox should do all they can to keep her on the team - if she's up for promotion, do it now. Otherwise some smart tech company from over the hill is going to poach her for their human resources team.

Again - a lovely stay made excellent by Amanda A.

I can't wait to go back.

Sally S.

Room Tip: Higher rooms must have a bit of a view! The ground floor rooms do have low ceilings - maybe some on...
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  • Stayed: April 2014, travelled solo
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Thank Slugpower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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406 - 412 of 588 reviews

Reviewed 30 April 2014

I stayed here for two nights. It was about 1 to 1 1/2 miles away from the Santa Cruz boardwalk depending on which way you walked.If you want to be closer to the beach I would keep looking. The remodel was nice. The rooms were very comfortable. I loved the shower. It had a pebble lined floor. the hotel grounds were quite on the nights I stayed. the hotel had a nice pool and spa. I would definitely stay again.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Easytobook.com
1  Thank AliciaBar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

Good place to stay, the whole place feels comfortable and relaxing. From the lobby library of plain covered books (don't judge a book by the cover?) to the stylish boutique rooms. Bright, clean, friendly. Good pool are with hot-tub and fire-pit for when the evenings are not quite California enough.
Local friends say it has been completely gutted and remodelled - and it shows. Try it.

  • Stayed: April 2014, travelled as a couple
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1  Thank ed321tricia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

My 7 year old daughter and I stayed at this hotel. From the minute we walked into the hotel, we were greeted and treated great. We were given a free upgrade of our room. Our room over looked the pool and spa area. We found the room to be very inviting and comfortable. Parking was great and easy. Food was good. Only 10 minute drive to the broad walk. The pool was warm and the large spa was hot! We will stay here again!!

Room Tip: Ask for a upper pool view room
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  • Stayed: April 2014, travelled with family
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Thank scm539
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014 via mobile

Paradox felt very relaxing as soon as we walked thru the door. The room was comfortable, clean and quiet. Nice and quiet even though we were directly adjacent to pool area. Would definitely stay again great location, easy access to all of Santa Cruz and main roads to visit other areas.

Stayed: April 2014
Thank James Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014

We were so delighted to stay at a hotel named the Paradox that we called ourselves, as guests, the oxymorons. Our high spirits were augmented by the amazingly welcoming and helpful staff, the clean design and cleanliness of the room, and the perfect location, a ten minute walk to the shops on Pacific or to the beach. We also enjoyed the beautiful pool and hot tub.

Room Tip: The rooms on the ground floor facing the pool have little patios, but on the other side they face th...
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  • Stayed: April 2014, travelled with friends
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1  Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014

She was so friendly and helpful. Got my son hot chocolate at midnight to help celebrate his birthday. The hotel is beautiful and green. I'm so grateful The Dream Inn where I normally stay was booked so I could enjoy this amazing hotel.

  • Stayed: April 2014, travelled with family
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Thank Rhiannon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Paradox, Autograph Collection

Address: 611 Ocean Street, Santa Cruz, CA 95060 (Formerly Hotel Paradox)
Region: United States > California > Santa Cruz
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 54 Hotels in Santa Cruz
Price Range: £120 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Paradox, Autograph Collection 4*
Number of rooms: 170
Official Description (provided by the hotel):
WELCOME TO HOTEL PARADOX A Modern Alternative to the Traditional Santa Cruz Hotel Look beyond your first instict of Santa Cruz and you will find things hidden in plain sight: Rugged mountains, majestic redwoods, vibrant communities, and much more. This is where Hotel Paradox lives. It strikes the perfect balance between nature and urban design without excessive fuss. A Paradox is meant for discussion and questioning the obvious. This Autograph Collection Hotel will challenge you with bold contradictions. The engaging staff invite you to enjoy an experience where the ambiance is contemporary, inviting and a little bit mysterious. Hotel Paradox...Expect the Unexpected. ... more   less 
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