My husband and I went for breakfast. The place seems charming and small (maybe 15 tables) perfect for a quick yummy breakfast. We walked in and were seated. But no waters or menus were delivered. We waited and waited and finally walked up to the servers window and asked if we were supposed to order at the window. A waiter apologized and came to take our order. Shortly he returned with our coffee and water.
But sadly, that was the last we saw of him. We waited about 40 minutes for our breakfast (I got two blueberry pancakes, which was the special of the day, and my husband got the country breakfast of eggs, bacon, sausage and biscuits. So a fairly run of the mill order, nothing fancy). Finally he got up to see if our breakfast was sitting in the window as we kept hearing the bell. Sure enough, it was.
The cook herself brought it to us. We needed silverware, the cook brought that too. I needed syrup, my husband walked to the window and got it himself. He ran out of water and just walked into the kitchen and helped himself. Nobody blinked an eye. Mind you, there were three waiters all busily doing things, but nobody seemed to be waiting on customers.
When we finished, nobody had ever asked if the meal was to our satisfaction or we needed anything, again my husband got up and found a waiter to ask for our check.
It was the strangest thing. 15 tables, 3 waitstaff, 2 cooks, and we did all our own serving (with the kind assistance of one of the cooks). The food was good, really good in fact. But the service was awful. It was the only time I've considered leaving no tip. I mean, we didn't really get service, so what tip is appropriate? But my sweet husband left 10%. They were very nice, he countered me, nobody was rude or unhelpful, they were just completely absent.
We'll debate between us a return trip for a long time. The food was worth a return, but the service? Yeah...no.
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