I called and attempted to reserve rooms. They took my information and suggested since I was reserving 5 rooms that I should do so under a group name.
When I called back a few days before our arrival to confirm, they notified me that my rooms had been given away. Instead of trying to be helpful they just point out hotel policy. The policy that they sited had never been reviewed with me prior to me calling back. I am very disappointed with their response to a difficult situation. i had to scramble to find rooms on my own at the last minute.
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- Also Known As:
- Coastview Hotel Santa Cruz