I ended up cancelling my reservation with this hotel because I was so appalled by the service during the planning process! I was supposed to go for a wedding and would be traveling a long distance. The rates given each time I called varied greatly despite there being a 'wedding group rate' and when I asked if there was any better rate I was curtly told no (even though the AAA rate ended up being cheaper). Apparently this hotel charges your credit card 30 days prior to your arrival, however this is not communicated in any way - not on their website, not by their front desk staff, not in email communications. Finally there is a 7 day cancellation policy which again is not communicated in any fashion. When I called to inquire as to why my card had been charged a month in advance, I was told that I should have read the contract...even though I was never given a contract and didn't sign anything. The staff person went on to tell me that it was my responsibility to know all the details of the group arrangement. Um - that is actually NOT my responsibility given that I am a guest and not the planner. The staff has been rude and uninterested in providing actual help. If the quality of the service is this terrible before I even arrive, I can't even begin to imagine what the hotel would be like. I will be searching for a new place to stay.
- Official Description (provided by the hotel):
- A unique lodging experience draws both leisure and business travelers to the BEST WESTERN PLUS All Suites Inn. Our entirely non-smoking Santa Cruz, California hotel invites you to enjoy comfortable guestrooms, friendly service, and quality amenities. An ideal location puts guests within one mile of the shops and restaurants of downtown while the beach, which is home to the renowned Santa Cruz Beach Boardwalk, is less than two miles away. What's more, we're convenient to many other popular attractions, such as the Mystery Spot, Capitola Village, and Roaring Camp Railroads. Wineries, golf courses, state parks, and the University of California at Santa Cruz are also easily accessible. ... more less
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- Also Known As:
- Best Western Plus All Hotel Santa Cruz
- Best Western Santa Cruz
- Santa Cruz Best Western