We were in Santa Cruz Best Western to enjoy a three night stay on 19, 20 and 21st of July. Upon checkin there was a female front desk agent that checked us in. We received the card keys for a room on the ground floor (room 104) and when we entered the room discovered a disgusting strong smoke smell. Especially if you are not a smoker this is extremely unpleasant. We went back to the front desk where we were told that this smell might have come from outside through the window as it's on the ground floor and the entire hotel is non smoking. I know for sure that a smell like that can not come from the outside and might have been a smoking room before. We were switched to a different room on the ground floor next to the gym. A very spacious and clean room with a view into the jacuzzi ( room 127). That night we walked into town and felt unsafe walking in the area around the hotel ; rundown houses and quite a few drunk bums hanging around the streets. We also thought it would be closer to the pier and wharf but this is something we could have figured out ourselves.
The next morning we had breakfasts in the main lobby/ breakfast area. Basic self serve breakfast, consisting out of bread/jam/cereal/bananas/waffles etc. The breakfast area, in specific the chairs were filled with dirty black stains. Not one chair was not covered in dirty stains, we put down newspapers on the chairs and sat down at a wobbly and uneven table. Whoever from the hotel that reads this, throw each and every single chair out and buy some new ones or get them reupholstered. Next morning we decided to take the breakfast back into our rooms to make it more enjoyable and pleasant to eat.
That night we returned from a day trip and discovered that there was not single car spot out car would fit in. This is a two door car that usually does not take up a lot of space. The spots that were available were either taken by one single motorcycle or half taken by other cars. We decided to park in the not designated parking area which still allowed cars to come through. We left a note at our front windshield as well and would inform front desk on this situation. Upon arrival at the front desk we were greeted by a friendly male front desk agent and a not so friendly female front desk agent that had also checked us in. We first told the male agent about the situation and he told us to not worry about it and leave it where it is as long as we are not blocking other cars. The female agent went right against his word and ensured us that we need to find a designated parking spot if not we might risk being towed away and that this parking lot is secured and patrolled by outside police that will hand out tickets or tow. We informed her about the situation and her reply was that hotels in San Francisco charge 50CAD for parking. Overall she seemed like a pretty unfriendly and not very helpful agent.
There were some plusses but definitely some pretty big minuses during our stay at this hotel that can be easily improved.
- Official Description (provided by the hotel):
- A unique lodging experience draws both leisure and business travelers to the BEST WESTERN PLUS All Suites Inn. Our entirely non-smoking Santa Cruz, California hotel invites you to enjoy comfortable guestrooms, friendly service, and quality amenities. An ideal location puts guests within one mile of the shops and restaurants of downtown while the beach, which is home to the renowned Santa Cruz Beach Boardwalk, is less than two miles away. What's more, we're convenient to many other popular attractions, such as the Mystery Spot, Capitola Village, and Roaring Camp Railroads. Wineries, golf courses, state parks, and the University of California at Santa Cruz are also easily accessible. ... more less
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- Also Known As:
- Best Western Plus All Hotel Santa Cruz
- Best Western Santa Cruz
- Santa Cruz Best Western