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BEST WESTERN PLUS All Suites Inn
Ranked #10 of 54 Hotels in Santa Cruz
Scotland
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“One night stay”
5 of 5 bubbles Reviewed 17 September 2013

We stayed here last night and have to say it was a fantastic experience, the staff were extremely friendly and helpful, the room was perfect for our needs and the breakfast was excellent. Wish we were able to stay more than the one night!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KerryScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, 19 September 2013
Thank you so much for taking a moment to leave us this review! I am so glad that you had such a great experience, I wish you were able to stay for more than one night too. I hope to see you again soon, maybe you'll be able to spend a whole weekend with us!

Cindy McDonald
Guest Experience Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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615 reviews from our community

Traveller rating
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    92
    51
    34
See reviews for
271
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63
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Tel Aviv, Israel
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 11 September 2013

The hotel is located not far from the beach but it is not a beach hotel. Rooms are big and clean almost suites. For the price paid we got a very good value. Nice, clean and big room, good breakfast and service.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dubifeld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, 13 September 2013
Thanks so much for your review! I'm so happy that you found our hotel to be clean and comfortable, and that our staff provided you with superior service! We can't wait to see you again next time you're in the Santa Cruz area!

Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Augustine, Florida
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 9 September 2013

This hotel is inexpensive compared to others in the area. We were able to walk a few blocks to the downtown area. Our room was like a one bedroom apartment and also had a balcony. The breakfast buffet was great with waffles, cereal, etc. Staff kept it well stocked. (Our AC did not keep the room real cool, but we just happened to be there on an unusually warm day) Lots of available free parking in attached garage.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Kat8545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, 13 September 2013
Hi! Thanks so much for your review. I'm happy you had a good time with us, and that everything exceeded your expectations. I love the rooms with the balconies, although we only have a couple on property, they are definitely very popular. The breakfast is a great perk of staying here, I mean who can have a bad day when it starts with fresh waffles?

I'm sorry that your air conditioner wasn't cool enough. If you let me know which room you were in I would love to be able to have maintenance go check on it for the next guest. You can contact me at any time at cindy.mcdonald@bprproperties.com or by phone at 831-458-9898.

I look forward to hearing from you, and I hope to see you again soon!

Cindy McDonald
Guest Experience Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina, United States
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 6 September 2013

Spent one night in Santa Cruz and found this online. Got a good rate on a mini suite. Room could have been a little cleaner but was not bad. large comfortable bed and good restaurants across the street. Nice full breakfast in the morning.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tyler H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, 9 September 2013
Thank you so much for your review! I apologize that the cleanliness of your room left something to be desired, and I have spoken to my housekeeping manager to ensure that no other guests have that issue in the future. I am glad, however, that you enjoyed your comfy bed and the breakfast, as well as the local dining! I hope that you give us another chance to provide you with superior service next time you come to Santa Cruz. If you wish to discuss your stay further, please feel free to contact me anytime at cindy.mcdonald@bprproperties.com


Sincerely,

Cindy McDonald
Guest Experience Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Benicia, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

Overall the stay was great. Very bad experience with a rude desk clerk who refused to give his name. Even when asked a second/third time. The clerk said every time he gave his name to anyone he would find himself in trouble (go figure). Good location near many restaurants in walking distance. Too far from beach to walk though.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Best Western

Helpful?
1 Thank Nancy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, 4 September 2013
I appreciate your review of our property. I apologize that you had a bad experience with one of our staff members, but I'm glad that everything else about your stay was great. I hope that you give us another chance next time you find yourself in the Santa Cruz area. If you would like to speak to me directly about your stay, please feel free to contact me at any time at cindy.mcdonald@bprproperties.com or by phone at 831-458-9898.

Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 September 2013

Very nice, close to Boardwalk and the Wharf. Front desk staff extremely helpful. Maids were awesome. Great place to take a handicapped person. Totally catered to my handicapped sister. One note, make sure you are not near the ice machines. We were directly across from one and it was broken and went off about every 10 minutes throughout the night. Kept us awake, but they gave us a late check out to catch up on our sleep.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sharon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, 3 September 2013
Thank you so much for leaving a review! I'm so happy that our team took such good care of you and your sister, we pride ourselves on service and it's always nice when it shows. I'll have maintenance take a look at that ice machine and I appreciate your bringing that to our attention. Next time you return, contact me directly at cindy.mcdonald@bprproperties.com and I will do my best to make sure you're in a very quiet room.


Sincerely,


Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Cruz, CA, United States
2 reviews
5 of 5 bubbles Reviewed 29 August 2013

Our room had two queen beds, a sofa bed, balcony, small kitchen/dining area and an extra sink/mirror in the bedroom which helped make mornings much easier. The location is near restaurants and shopping and only about a mile from the Boardwalk and beach.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Cynthia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, 30 August 2013
Thank you for your review! Our double queen suites are lovely and large, perfect for a vacationing family with several people who might want to get ready at the same time. Between that and our hot breakfast, we hope to get your day off to a great start! I'm so happy that you enjoyed your stay and your room, and I hope to see you again soon.

Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS All Suites Inn

Property: BEST WESTERN PLUS All Suites Inn
Address: 500 Ocean St, Santa Cruz, CA 95060-6602
Phone Number:
Region: United States > California > Santa Cruz
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Santa Cruz
#8 Business Hotel in Santa Cruz
#13 Family Hotel in Santa Cruz
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN PLUS All Suites Inn 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
A unique lodging experience draws both leisure and business travelers to the BEST WESTERN PLUS All Suites Inn. Our entirely non-smoking Santa Cruz, California hotel invites you to enjoy comfortable guestrooms, friendly service, and quality amenities. An ideal location puts guests within one mile of the shops and restaurants of downtown while the beach, which is home to the renowned Santa Cruz Beach Boardwalk, is less than two miles away. What's more, we're convenient to many other popular attractions, such as the Mystery Spot, Capitola Village, and Roaring Camp Railroads. Wineries, golf courses, state parks, and the University of California at Santa Cruz are also easily accessible. ... more   less 
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Also Known As:
Best Western Plus All Hotel Santa Cruz
Best Western Santa Cruz
Santa Cruz Best Western

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