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“Santa Cruz Bargain”

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Best Western Plus All Suites Inn
Ranked #11 of 54 Hotels in Santa Cruz
South Pasadena, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Santa Cruz Bargain”
Reviewed 8 November 2013

I was traveling with two colleagues from Japan who were interested in the recovery of Santa Cruz and Watsonville from the 1989 Loma Prieta earthquake. I had been asked to make lodging arrangements in Santa Cruz and made reservations at a local B&B for two nights. The B&B could not accommodate us for a third night so I selected the Best Western at 500 Ocean Avenue. There are actually two Best Westerns on Ocean Ave. in Santa Cruz, this one is the Best Western All Suites. I was concerned that the Best Western would be a disappointment after the B&B which was very nice. To my surprise, the Best Western was not a let-down at all. The rooms are large, clean and well maintained. WiFi was free and robust. We ate at a Thai Restaurant immediately across the street which was quite good. The reception desk in the lobby was under construction but caused no inconvenience. The staff was courteous and helpful and the room rate which I paid in advance was $80.75 ($91.68 with tax). Although the Best Western couldn't match the B&B for charm, it was a comfortable and convenient alternative and a bargain as well.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this review, 12 November 2013
Thank you so much for your review! I'm so happy that you chose us to complete your stay here in Santa Cruz! I'm glad to hear that we exceeded your expectations, and that the beginnings of our renovation didn't cause you any undue stress or inconvenience. I hope that the next time your travels bring you around our neighborhood, that you choose us for your entire stay!


Sincerely,


Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
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English first
Mildura, Australia
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 November 2013

Stayed for one night on our road trip back to LA. Picked at random and was pleasantly surprised. Good price room with free wifi and breakfast. Free parking. Tv had cable channels, comfy bed and quiet room. Would stay thee again.

Room Tip: 3rd floor at the back of the property are quiet.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bilzak81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this review, 7 November 2013
Thanks so much for your review! It's always nice to choose a hotel on the spur of the moment, and get pleasantly surprised isn't it? We love to hear that you had such a great experience at our property, and hope that you remember us the next time you're in the Santa Cruz area!


Sincerely,


Cindy McDonald
Guest Experience Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 November 2013 credit card Amex Cardmember Review

Our air conditioner did not really work. I think it's also important to note that there is not central air conditioning, but one through the wall unit. In both of the suites we were in, this was through the living room. Our room was also full of ants! The staff were nice enough to switch us into another room, but I would likely not return to this location.

Stayed August 2013, travelled with friends
Helpful?
1 Thank Blair G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this review, 7 November 2013
I'm so sorry to hear that you had a less than ideal experience. If you would like to email me at cindy.mcdonald@bprproperties.com to discuss your stay, and to let me know which room had problems, I would really appreciate it. I would love to be able to follow up and ensure that our maintenance staff makes any repairs necessary to ensure that future guests do not have the same experience. We are in the process of a major renovation, so by February we're going to have made a lot of huge changes. I hope that you choose to come back and see us again so that we can have another chance to provide you with an amazing stay!


Sincerely,


Cindy McDonald
Guest Experience Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Cruz, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 November 2013

BEST hotel suite for the price I have ever stayed in! Was amazing...fireplace at the foot of the bed, jacuzzi tub for two, plus an additional room with a separate TV and couch, mini fridge and microwave and extra bathroom. Will definitely only be staying at Best Western Plus All Suites in from now on!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Ashley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this review, 7 November 2013
I'm so happy that you had such a wonderful experience in one of our Honeymoon Suites! Those rooms are super amazing, I especially love the dual sided fireplaces in them. I love to hear that we are now your hotel of choice in the Santa Cruz area. Thanks so much for your review, and we'll see you again soon!


Sincerely,

Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rocklin, California
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 October 2013

Right in the heart of Santa Cruz, you can't beat it! Clean rooms, comfortable beds and great service. Easy in & out to all the local attractions. Right off Hwy 101, but not in the noisy area! Great location, prices in the medium range. Children friendly.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kbrat25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experiencce Champion at Best Western Plus All Suites Inn, responded to this review, 7 November 2013
Thanks so much for taking a moment to leave us a review! We do try to be as family friendly as we possibly can be. Families, don't forget that we have board games to borrow and an Xbox Kinect in the lobby available for any of our guests to use during their stay. We hope to see you again soon!


Sincerely,


Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palo Alto, California
2 reviews
Reviewed 30 October 2013

We stayed in the Best Western for 2 nights. The hotel and management were super accommodating to all of our needs. They got us hot water in middle of the night from the kitchen, found extra utensils, and even helped us pack up our room because we were having difficuties getting the kids to cooperate.

Stayed May 2013, travelled with family
Helpful?
Thank e s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this review, 1 November 2013
Wow! Thanks so much for the great review! Our staff is always pleased to help our guests in any way possible to have an amazing stay and ease whatever challenges you might be experiencing. I'm glad that we were able to help you with utensils, which we always have at the front desk as well as plates, bowls and various hygiene products. I hope that you'll come and see us again soon!


Sincerely,

Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 October 2013

Great value with quality service and amenities. Full breakfast included is a plus. Good location located about 1 mile from the beach and boardwalk. Only a few blocks from downtown Santa Cruz which makes walking an option. The room we had on this visit was more modern and fresh than the mini suite we had on last visit.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this review, 29 October 2013
Thanks so much for coming back to see us again! I'm so glad that everything about this stay exceeded your prior visit, and I hope that we continue to improve with each time you come to stay with us!


Sincerely,

Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus All Suites Inn

Property: Best Western Plus All Suites Inn
Address: 500 Ocean St, Santa Cruz, CA 95060-6602
Phone Number:
Region: United States > California > Santa Cruz
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Santa Cruz
#8 Business Hotel in Santa Cruz
#13 Family Hotel in Santa Cruz
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus All Suites Inn 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
A unique lodging experience draws both leisure and business travelers to the BEST WESTERN PLUS All Suites Inn. Our entirely non-smoking Santa Cruz, California hotel invites you to enjoy comfortable guestrooms, friendly service, and quality amenities. An ideal location puts guests within one mile of the shops and restaurants of downtown while the beach, which is home to the renowned Santa Cruz Beach Boardwalk, is less than two miles away. What's more, we're convenient to many other popular attractions, such as the Mystery Spot, Capitola Village, and Roaring Camp Railroads. Wineries, golf courses, state parks, and the University of California at Santa Cruz are also easily accessible. ... more   less 
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Also Known As:
Best Western Plus All Hotel Santa Cruz
Best Western Santa Cruz
Santa Cruz Best Western

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