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Best Western Plus All Suites Inn
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Reviews (738)
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All reviewsparking garagewafflessitting roombest westernssofa bedsleeping areafree breakfastbreakfast areastreet noiseking suitelarge roomdefinitely stay here againjacuzzi tubclose to downtownbeds were comfortablebeach boardwalkone night stay
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Reviewed 6 January 2014

Had a great night's sleep here. The beds were very comfortable, and the room was quiet. The hotel is in the center of town, pretty close to everything. We had a two room suite (at a very good price, since it was the off-season), and were very pleased with it. The second room had a couch, table, tv, etc., and I think the couch made up into a bed, though we did not need it. Everything was clean. We had a bit of trouble getting the remote to work on the tv, and the water pressure in the shower was low, but I think the water pressure is an issue in this area most of the time. The breakfast was fine: scrambled eggs, sausages, cereal, rolls, fruit, yogurt, etc., and the dining area was convenient and roomy. Staff was pleasant and professional. Not a luxury hotel, but a good value, so I gave it a 5, based on the type of hotel. We will definitely go back there next time we go to Santa Cruz.

  • Stayed: January 2014, travelled with family
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1  Thank JaneT013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this reviewResponded 7 January 2014

Thanks so much for taking the time to leave such a detailed review! We are pretty centrally located in relation to most of the attractions which bring people to the area, which is a bonus for many of our guests. I'm so pleased that everything in your room met your needs. I'll be sure to pass your compliments to our staff, it's always great to hear we're doing a good job. We'll see you next time you're in the area!




Cindy McDonald
Guest Experience Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

The staff were very friendly and helpful, the room was clean and comfortable, and the atmosphere peaceful. We would definitely stay there again. This hotel is one of the nicest Best Westerns I've seen.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Tonya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this reviewResponded 7 January 2014

Thanks so much for your review! I'm so happy that you found our property to be peaceful, clean, and comfortable! Our staff really is amazing and everyone here does their best to make all of our guests feel like family. I'm so happy to be able to share your comments with our entire team at our next meeting! We hope to see you again soon.


Sincerely,


Cindy McDonald
Guest Experience Champion

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Reviewed 3 January 2014

Great location for visiting my family and a very nice place to stay as long as the rates are still reasonable. . .which they have been for the two occasions I've stayed here. Excellently appointed rooms. When will the lobby be completed?

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Best Western
Thank Susanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this reviewResponded 7 January 2014

Thanks so much for taking a moment to leave us a review! I'm glad to see that you enjoyed your stay and that you've chosen to make us your hotel of choice in Santa Cruz. Our renovations will be continuing and the lobby should be completed by Summer of 2014. We're all so excited to see the changes as they're happening! Please feel free to contact me next time you stay with us and I'll be glad to show you all of the changes we're making.


Sincerely,



Cindy McDonald
Guest Experience Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

Our room was not ready when we checked in at 3, but the staff promptly and readily upgraded us to a room that was available. Room was clean and comfortable. Much better than others I have used in Santa Cruz at a comparable price.

  • Stayed: December 2013, travelled with friends
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Review collected in partnership with Best Western
Thank Mark Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this reviewResponded 5 December 2013

Thanks for your review of our property! I'm sorry that the room you booked was not ready at check-in time, but I'm so happy to hear that our staff handled that by upgrading you to a room which was larger, and clean at the time. It's always nice to hear that a guest found their room to be comfortable and better than previous stays at other area properties. We really try to stay a step above our competitors by offering great rooms and outstanding customer service. I hope you will come to see us again soon.

Cindy McDonald
Guest Experience Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013 via mobile

We just stayed at this property and the overall experience was average at best. This hotel lacks parking. We arrived at 10 pm and the parking garage was full. When expressing my concern to the front desk, the clerk stated that "we only have one parking spot per room and we can not control when guests bring two or three cars". Since on-site parking is not guaranteed, that should be indicated upon booking or check in. Being pregnant and traveling with a toddler left me frustrated that we had to park off site. The hotel is going through some much needed renovations, however there is still a lot to be desired. The furnishings are outdated (old style entertainment center with a flat screen on top), the shower curtain isn't large enough to stretch across the length of the shower, the hot water ran out at 7:30 am, and our room was noisy (even though we asked for a high floor room and expressed concern about road noise), finding the front desk can be confusing, and navigating the parking garage is a challenge. The breakfast was not bad, although it was virtually the same thing each day (scrambled eggs, bacon or sausage, waffles, and your typical continental breakfast stuff). Housekeeping did a good job and the initial young lady that checked us in was pleasant and professional. Overall, I am not sure that we would consider staying here again. It's overpriced considering all things.

  • Stayed: November 2013
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Thank MsMotorsports23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this reviewResponded 5 December 2013

Thanks so much for taking the time to leave such a detailed review of our property! I apologize for the lack of parking on the property. As part of our renovation we are planning on restriping the parking garage, and hopefully that will alleviate some of the parking issues in the future. We are also getting some new furnishings for the rooms, as well as renovating many of our guest bathrooms. We're putting new signage out which will help with finding the front desk from the garage as well as other areas of the property. There are so many big changes coming in the next few months. I would love to discuss them with you, if you would like to contact me anytime at cindy.mcdonald@bprproperties.com or by phone at 831-458-9898. I hope you do give us another chance to exceed your expectations!

Cindy McDonald
Guest Experience Champion

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