There is only one bathroom sink. It has a serious drainage problem. We reported it but it did not get fixed on time. Another bathroom fixture fell off wile we were there. The room is not properly maintained.More
- Free Wifi
- Free Parking
There is only one bathroom sink. It has a serious drainage problem. We reported it but it did not get fixed on time. Another bathroom fixture fell off wile we were there. The room is not properly maintained.MoreShow less
I apologize for your less than perfect stay with us. I would love to personally discuss your stay so that I can ensure that each of the issues you bring up is addressed properly. Please feel free to contact me as soon as possible at email@example.com or by phone at 831-458-9898. I hope to hear from you soon!
Website says, "a short walk away from the Boardwalk". It's a mile. The staff gave me the wrong times for the shuttle. The parking is horrible. The spaces are so small that large cars were taking up two. The rooms are big for a hotel room but not for a suite.
I'm so sorry to hear that your experience with us was not the best. I will take steps to ensure that each member of our staff is aware of the correct times for the local Trolley. If you would like to discuss your stay with me personally, please feel free to contact me at any time at firstname.lastname@example.org or by phone at 831-458-9898. Thank you for your review, and I hope to hear from you soon!
Clean, large, quiet, comfy room, helpful and friendly staff. Free parking, just a bit cramped. Location within half mile from downtown. Flat TVs in each room. Very firm mattres and good pillows. Will recommend to stay in to family and friends.
Thank you so much for taking a few moments to leave us a review! I am happy to hear that you found our hotel to be clean and comfortable for you and your family. We love to hear that you will recommend us to your friends and family! Please let us know if there is anything we can do to help book future stays for you or your friends!
We stayed here one night with another couple. We had king suites. The rooms were roomy and clean. My room was right next to the ice machine and soda machine but we never heard it once. This was the first room I've ever had that had a window to the hallway, different but neat.
The breakfast was great, with eggs, bacon, waffles, bagels, fruit, cereal and juice.
We could see the roller coaster from outside the hotel.
We will definitely stay here again.
Thank you so much for taking the time to share your experience with the Tripadvisor Community! I'm so happy to hear that you had a great stay in a clean and comfortable room, and that the soda and ice machines weren't a bother to you. Our daily full hot breakfast is a fantastic way to start the day, and it's nice that the boardwalk is close enough so that you can catch a glimpse of it's most famous feature from the corner of our property! We can't wait to see you again!
This hotel is such a great value in a good location. I loved the jetted tub and fireplace in our room. Hot tub was nice and the room was really big. The price can't be beat. I would stay here if I was in Santa Cruz in the future.
Thanks for your review! Sounds like you were in one of our Deluxe King Suites. Those rooms really are beautiful, and perfect for celebrating a special occasion with a loved one. We'd love to see you again next time you're in town!
Perfect accommodations and location. Great value. Really nice staff.Our experience exceeded our expectations. Met people from other countries and everyone seem to be having a good time.The staff at front desk were really warm and cheerful as well.
Thanks so much for taking a moment to leave us such a great review! I appreciate your kind words about our staff. Our guests do come from all over the world, and we do everything possible to ensure that their stay in Santa Cruz is as awesome as it is possible to be. Hope to see you again soon!