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Best Western Plus All Suites Inn
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Reviews (730)
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All reviewsparking garagewafflessitting roombest westernssofa bedsleeping areafree breakfastbreakfast areastreet noiseking suitelarge roomdefinitely stay here againjacuzzi tubclose to downtownbeds were comfortablebeach boardwalkone night stay
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441 - 446 of 730 reviews
Reviewed 23 June 2014

Website says, "a short walk away from the Boardwalk". It's a mile. The staff gave me the wrong times for the shuttle. The parking is horrible. The spaces are so small that large cars were taking up two. The rooms are big for a hotel room but not for a suite.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank DulcieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this reviewResponded 9 July 2014

I'm so sorry to hear that your experience with us was not the best. I will take steps to ensure that each member of our staff is aware of the correct times for the local Trolley. If you would like to discuss your stay with me personally, please feel free to contact me at any time at cindy.mcdonald@bprproperties.com or by phone at 831-458-9898. Thank you for your review, and I hope to hear from you soon!

Cindy McDonald

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014 via mobile

Clean, large, quiet, comfy room, helpful and friendly staff. Free parking, just a bit cramped. Location within half mile from downtown. Flat TVs in each room. Very firm mattres and good pillows. Will recommend to stay in to family and friends.

Stayed: June 2014, travelled as a couple
Thank Arseny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this reviewResponded 9 July 2014

Thank you so much for taking a few moments to leave us a review! I am happy to hear that you found our hotel to be clean and comfortable for you and your family. We love to hear that you will recommend us to your friends and family! Please let us know if there is anything we can do to help book future stays for you or your friends!

Cindy McDonald

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014 via mobile

We stayed here one night with another couple. We had king suites. The rooms were roomy and clean. My room was right next to the ice machine and soda machine but we never heard it once. This was the first room I've ever had that had a window to the hallway, different but neat.
The breakfast was great, with eggs, bacon, waffles, bagels, fruit, cereal and juice.
We could see the roller coaster from outside the hotel.
We will definitely stay here again.

Stayed: June 2014, travelled as a couple
Thank Fofanna87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this reviewResponded 18 June 2014

Thank you so much for taking the time to share your experience with the Tripadvisor Community! I'm so happy to hear that you had a great stay in a clean and comfortable room, and that the soda and ice machines weren't a bother to you. Our daily full hot breakfast is a fantastic way to start the day, and it's nice that the boardwalk is close enough so that you can catch a glimpse of it's most famous feature from the corner of our property! We can't wait to see you again!

Cindy McDonald

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

This hotel is such a great value in a good location. I loved the jetted tub and fireplace in our room. Hot tub was nice and the room was really big. The price can't be beat. I would stay here if I was in Santa Cruz in the future.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Kristen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this reviewResponded 18 June 2014

Thanks for your review! Sounds like you were in one of our Deluxe King Suites. Those rooms really are beautiful, and perfect for celebrating a special occasion with a loved one. We'd love to see you again next time you're in town!

Cindy McDonald

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Perfect accommodations and location. Great value. Really nice staff.Our experience exceeded our expectations. Met people from other countries and everyone seem to be having a good time.The staff at front desk were really warm and cheerful as well.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAS95060, Guest Experience Champion at Best Western Plus All Suites Inn, responded to this reviewResponded 18 June 2014

Thanks so much for taking a moment to leave us such a great review! I appreciate your kind words about our staff. Our guests do come from all over the world, and we do everything possible to ensure that their stay in Santa Cruz is as awesome as it is possible to be. Hope to see you again soon!

Cindy McDonald

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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