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Comfort Inn Santa Cruz
Ranked #19 of 54 Hotels in Santa Cruz
Reviewed 9 February 2014

G.G. was working the front desk and she is awesome. Because of her smile, friendliness, service I will not stay anywhere else when coming to Santa Cruz. We travel here about 6 times a year and I am sorry we have not always stayed here. Thanks again G.G you are awesome.

  • Stayed: February 2014
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Thank doctorjohnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chiragm123, General Manager at Comfort Inn Santa Cruz, responded to this reviewResponded 11 February 2014

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Chirag Mehta
GM
Comfort Inn
831-426-2664

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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143 - 149 of 265 reviews

Reviewed 29 January 2014

I stayed here about a week ago to visit family in Santa Cruz. We went all along the main st looking for cheap yet accommodated hotels. The prices were extremely high everywhere. We finally ended up walking in the Comfort Inn. Right away the front desk girl GG welcomed us and gave us the Best Rate in town. She was really helpful and had a Beautiful smile. I highly recommend this Hotel to anyone staying in Santa Cruz.

  • Stayed: January 2014, travelled with family
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Thank Jasmin-M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chiragm123, General Manager at Comfort Inn Santa Cruz, responded to this reviewResponded 11 February 2014

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Chirag Mehta
GM
Comfort Inn
831-426-2664

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014

Was my girlfriends birthday weekend and we were looking for something special, we got the King bed with the hot tub in the room. WOW that was the best hot tub room I ever had. At the front desk GG was very friendly and got us booked in in no time and made sure we all good with the room. All the staff is friendly and hotel is clean and very nice. Would recommend it any time.

Room Tip: Ask about the hot tub room, its great
See more room tips
  • Stayed: January 2014, travelled as a couple
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Thank sc0rpi033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chiragm123, General Manager at Comfort Inn Santa Cruz, responded to this reviewResponded 23 January 2014

Dear sc0rpi033

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Chirag Mehta
GM
Comfort Inn
831-426-2664

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2014

This is one of favourite stays. Nicely located to attractions, shopping, cinemas, restaurants and all the other services that we frequent. Super staff at the front desk, at our morning breakfast buffet, and our room was always a welcome retreat at the end of the day. We have stayed several times over the past six years and they have kept up their excellence in service. Accolades to Management who continue to treat us like family.

  • Stayed: January 2014, travelled as a couple
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Thank Capn_and_Mate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chiragm123, General Manager at Comfort Inn Santa Cruz, responded to this reviewResponded 23 January 2014

Dear capn-and-mate

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Chirag Mehta
GM
Comfort Inn
831-426-2664

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2013

*most of the cleaning staff was very hardworking*


I still give this place one star because of the owners.

Pay to be lectured, questioned, and treated like crap!

Breakfast was bad. Hard sasuage, no eggs, dont even think of taking your kids back a bowl of cereal to the room!!

  • Stayed: December 2013, travelled with family
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1  Thank Lovestotravel831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chiragm123, Manager at Comfort Inn Santa Cruz, responded to this reviewResponded 24 December 2013

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Chirag Mehta
GM
Comfort Inn
831-426-2664

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

We travel up and down the California coast quite a bit. We did the mission pilgrimage and stayed overnight in Comfort Inns in the area. The holiday season of 2013 has just started and here we are at one of the great Comfort Inns in Santa Cruz... clean, quiet, and excellent service. This is a gem in the area for the price and it is to us a great hotel.

  • Stayed: November 2013, travelled with friends
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Thank AV L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chiragm123, Manager at Comfort Inn Santa Cruz, responded to this reviewResponded 24 December 2013

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Chirag Mehta
GM
Comfort Inn
831-426-2664

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2013

I sometimes have to stay overnight for work, and I usually choose this hotel. The manager has always been very friendly and accommodating, and the entire staff is quick to correct things, no matter how minor. For instance, the first time I stayed, I was confused about the unusual knob to get a shower instead of filling up the tub. The front desk person, not only explained it, she specially came up to the room to show me. There have been a couple of minor housekeeping issues, like a clogged coffee maker, but they fixed that right away as well. I also liked the wafflemaker to make fresh waffles for breakfast - it makes a nice change of pace.

Room Tip: They recently renovated, so there may still be a couple of minor housekeeping issues.
See more room tips
  • Stayed: November 2013, travelled on business
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Thank TKUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chiragm123, General Manager at Comfort Inn Santa Cruz, responded to this reviewResponded 23 January 2014

Dear TKUSA

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Chirag Mehta
GM
Comfort Inn
831-426-2664

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Santa Cruz

Address: 110 Plymouth St, Santa Cruz, CA 95060-2932
Phone Number:
Region: United States > California > Santa Cruz
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Santa Cruz
#6 Romantic Hotel in Santa Cruz
Price Range: £53 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Santa Cruz 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Comfort Inn Santa Cruz Hotel Santa Cruz

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