They currently have 10 complaints filed against them at the Better Business Bureau. The manager (Chirag Mehta) is dishonest. She charged my bank card without any written or verbal authorization. When I checked out of the motel I requested a receipt, (to assure me there were no charges to my visa bank card) and they gave me some song and dance…about how long it would take. I said I would wait. During my 45 minute wait, 7 guests checked out. Chirag Mehta the manager tried to add additional charges to ALL 7 guests. I listened as each and every guest seemed “surprised” and unaware about the additional charges. Despite the fact I got my receipt showing a zero balance….TWO days later my VISA bank card was charged $20. My motel room was booked and PREPAID with an AMEX through Priceline. They are liars and cheats. I am still trying to get my $20 refunded.
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- Also Known As:
- Comfort Inn Santa Cruz Hotel Santa Cruz