Booked directly from the hotel website and from the reviews on trip advisor. Arrived late after spending the day in San Francisco.
Was greeted by a front office attendent who apprently lacked the ability to smile or evoke any degree attempting to be welcoming.
She looked up my reservation, had me fill out the registration slip, took my CC and gave me the room cards. All without smiling or saying not a word. When I asked her if there any restaurants close by or a market..She directed me a map and point down the street.
The room was clean, however somewhat small, but for 1 nites stay it was fine. The high point was the bed..was a nice firm pillow top mattress, very comfortable. Sheets were fresh and bed appeared to have been changed. As a matter of practice when I enter a room I immediately tear down the bed to check. They offer a continental breakfast,(fruit/belguin waffle-toast/juice/coffee
My issue is not with room but with the management, if they could
take a bit more interest in their customers and service, this would be a really nice place to spend a day or so. On a scale of
1-10 (10 being best) this would rate a 4.
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- Also Known As:
- Comfort Inn Beach/Boardwalk Area Hotel Santa Cruz
- Comfort Inn Santa Cruz
- Santa Cruz Comfort Inn