We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“worst experience ever....”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Inn Beach/Boardwalk Area
Ranked #17 of 54 Hotels in Santa Cruz
LA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“worst experience ever....”
Reviewed 6 July 2008

i had been there directly....i was there bye watching the NAME - COMFORT INN and reputation of comfort inn all over in US.
it was the worst experience ever i have faced. Receptionist was so rude. There was nothing like room service. Parking slots is also worst. breakfast was also not much impressive.
i am sorry that i have to give minimum rating 1. o/w i would have given in -Ve.

  • Stayed April 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shm54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

330 reviews from our community

Traveller rating
    118
    119
    51
    21
    21
See reviews for
127
101
13
21
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Any
English first
Liverpool
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 November 2007

Stopped of during our travels at Santa Cruz having not been able to book in advance at a hostel due to being fully booked. This was the first hotel we came to and looked good so we booked. Got a double bed each and it was good value. Comfortable, clean, and well air con was working fine. Walked the pleasant 10 minute walk to the boardwalk and the evening was spent on the main drag which is cool. Overall the hotel served a purpose and we were not unhappy.

  • Liked — Location pretty good
  • Disliked — n/a
  • Stayed August 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank PAAAAB1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
las vegas
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 October 2007

Booked directly from the hotel website and from the reviews on trip advisor. Arrived late after spending the day in San Francisco.
Was greeted by a front office attendent who apprently lacked the ability to smile or evoke any degree attempting to be welcoming.
She looked up my reservation, had me fill out the registration slip, took my CC and gave me the room cards. All without smiling or saying not a word. When I asked her if there any restaurants close by or a market..She directed me a map and point down the street.
The room was clean, however somewhat small, but for 1 nites stay it was fine. The high point was the bed..was a nice firm pillow top mattress, very comfortable. Sheets were fresh and bed appeared to have been changed. As a matter of practice when I enter a room I immediately tear down the bed to check. They offer a continental breakfast,(fruit/belguin waffle-toast/juice/coffee
-tea).
My issue is not with room but with the management, if they could
take a bit more interest in their customers and service, this would be a really nice place to spend a day or so. On a scale of
1-10 (10 being best) this would rate a 4.

  • Liked — Bed
  • Disliked — office staff
  • Stayed October 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank vegasrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grants Pass, Oregon
Level 6 Contributor
127 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 8 August 2007

I can't actually say we stayed in our room, because there was absolutely no place to park our car - not in the tiny lot, and not on any nearby street! Unless, of course, I thought it was a good idea to give my car keys to the desk clerk to move the car out of the driveway when necessary. And when I declined to give the desk clerk my keys, and thus had no choice but to decline to register in our room, Expedia decided that I STILL owed them $250 for the room for that night!

And now Expedia has sicced a collection agency on us, trying to collect the $250 which I refuse to pay, since Comfort Inn did not meet their part of the implied contract - they, and Expedia - both show no-extra-charge "outside parking" as a hotel feature.

Don't assume that Expedia is on your side - and don't go to the Comfort Inn, Beach-Boardwalk Area, Santa Cruz, CA expecting to have a parking place. I suppose if you're "thumbing" that is not going to be a problem. Otherwise, THUMBS DOWN on both Comfort Inn and Expedia!

  • Liked — N/A
  • Disliked — NO PARKING!
  • Stayed August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Service
Helpful?
2 Thank GLADSENIOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beautiful Northern California
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 June 2007

This hotel was a great place to stay for our family while my husband was at a conference in Capitola. The kids and I walked to the beach everyday and had fun on the Boardwalk. We were able to walk downtown and the surrounding area around the hotel was fine. Other reviewers said it was awful but we had no problems, everyone was super friendly and the hotel staff were great. We had awesome tacos at the many local taquerias in the area and overall I would probably stay here again as it was not too pricey considering this is a beach area in summer! Marini's on the boardwalk, the wharf and in the arcade area of the boardwalk has good coffee and yummy treats.

  • Liked — close to beach and food for kids
  • Disliked — no terrace or patio area and the pool was SMALL
  • Stayed June 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank CaliforniaBeachhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cali
1 review
Reviewed 15 June 2007

LOVED this hotel. It's a short drive from the boardwalk..
The service was great. I loved that they had internet in the office so i could check my email. The service was great and the dude behind the counter (mark was his name...I think) was pretty friendly.

Stayed June 2007
Helpful?
Thank StuffHappenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Modesto, CA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 September 2006

Avoid this place! I reserved a room a month in advance, and received a confirmation number. When I arrived at 4 pm, the manager explained that she had given my room away, because my credit card was refused. Even though the card worked fine, on the same day before and after she checked it, I understand that electronic glitches sometimes happen. What I do NOT understand is why they waited 30 days after confirming my reservation to check the card -- then were surprised that I was not at home when they called -- at checkin time! I was lucky to find a room in a fleabag far from the Boardwalk.

The manager told me that each Comfort Inn franchisee makes its own policies, so beware -- a confirmed reservation means NOTHING.

  • Disliked — They canceled my reservation at the last minute.
  • Tips/Secrets — Don't trust a confirmed reservation.
  • Stayed September 2006, travelled solo
    • Location
    • Check-in / front desk
    • Service
Helpful?
2 Thank LuckJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Santa Cruz hotels
0.5 mi away
Dream Inn
Dream Inn
#2 of 54 in Santa Cruz
1,646 reviews
1.0 mi away
Quality Inn
Quality Inn
#7 of 54 in Santa Cruz
484 reviews
0.6 mi away
Best Western Plus All Suites Inn
Show Prices
Show Prices
Show Prices
1.2 mi away
Holiday Inn Express Santa Cruz
0.5 mi away
Ocean Pacific Lodge
Ocean Pacific Lodge
#26 of 54 in Santa Cruz
372 reviews
1.3 mi away
Comfort Inn Santa Cruz
Comfort Inn Santa Cruz
#18 of 54 in Santa Cruz
256 reviews
Show Prices
Show Prices
Show Prices

Been to Comfort Inn Beach/Boardwalk Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn Beach/Boardwalk Area

Property: Comfort Inn Beach/Boardwalk Area
Address: 314 Riverside Avenue, Santa Cruz, CA 95060
Phone Number:
Region: United States > California > Santa Cruz
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
#7 Business Hotel in Santa Cruz
#9 Romantic Hotel in Santa Cruz
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn Beach/Boardwalk Area 2.5*
Number of rooms: 30
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Choice Hotels, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelQuickly, getaroom.com, Cancelon and Evoline ltd so you can book your Comfort Inn Beach/Boardwalk Area reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Beach/Boardwalk Area Hotel Santa Cruz
Comfort Inn Santa Cruz
Santa Cruz Comfort Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing