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“Don't Expect Much”

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Comfort Inn Beach/Boardwalk Area
Ranked #16 of 54 Hotels in Santa Cruz
Reviewed 3 August 2008

Not impressed with Santa Cruz, the Boardwalk or the hotel. If you are there to visit the Boardwalk the best thing is you are within walking distance. Parking at the hotel is limited and narrow, tight spots.

The bottom line is all the hotels in that area are old and in need of major updates but given the short season would not expect they can afford to do so. We had a King Suite with a fold out in the Suite area. Unfortunately the fold out couch was very uncomfortable, no separate air conditioning or TV so really no way to shut the door between the two rooms to afford anyone privacy. To say this is a suite is a major overstatement.

Breakfast is basic and not much to get excited about. Pool is so small only small children could enjoy. Overall, property was way overpriced for what you get.

  • Stayed: July 2008, travelled with family
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Thank WillFamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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307 - 313 of 337 reviews

Reviewed 6 July 2008

i had been there directly....i was there bye watching the NAME - COMFORT INN and reputation of comfort inn all over in US.
it was the worst experience ever i have faced. Receptionist was so rude. There was nothing like room service. Parking slots is also worst. breakfast was also not much impressive.
i am sorry that i have to give minimum rating 1. o/w i would have given in -Ve.

  • Stayed: April 2008, travelled with family
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1  Thank Shm54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2007

Stopped of during our travels at Santa Cruz having not been able to book in advance at a hostel due to being fully booked. This was the first hotel we came to and looked good so we booked. Got a double bed each and it was good value. Comfortable, clean, and well air con was working fine. Walked the pleasant 10 minute walk to the boardwalk and the evening was spent on the main drag which is cool. Overall the hotel served a purpose and we were not unhappy.

  • Stayed: August 2007, travelled with friends
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Thank PAAAAB1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2007

Booked directly from the hotel website and from the reviews on trip advisor. Arrived late after spending the day in San Francisco.
Was greeted by a front office attendent who apprently lacked the ability to smile or evoke any degree attempting to be welcoming.
She looked up my reservation, had me fill out the registration slip, took my CC and gave me the room cards. All without smiling or saying not a word. When I asked her if there any restaurants close by or a market..She directed me a map and point down the street.
The room was clean, however somewhat small, but for 1 nites stay it was fine. The high point was the bed..was a nice firm pillow top mattress, very comfortable. Sheets were fresh and bed appeared to have been changed. As a matter of practice when I enter a room I immediately tear down the bed to check. They offer a continental breakfast,(fruit/belguin waffle-toast/juice/coffee
-tea).
My issue is not with room but with the management, if they could
take a bit more interest in their customers and service, this would be a really nice place to spend a day or so. On a scale of
1-10 (10 being best) this would rate a 4.

  • Stayed: October 2007, travelled as a couple
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Thank vegasrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2007

I can't actually say we stayed in our room, because there was absolutely no place to park our car - not in the tiny lot, and not on any nearby street! Unless, of course, I thought it was a good idea to give my car keys to the desk clerk to move the car out of the driveway when necessary. And when I declined to give the desk clerk my keys, and thus had no choice but to decline to register in our room, Expedia decided that I STILL owed them $250 for the room for that night!

And now Expedia has sicced a collection agency on us, trying to collect the $250 which I refuse to pay, since Comfort Inn did not meet their part of the implied contract - they, and Expedia - both show no-extra-charge "outside parking" as a hotel feature.

Don't assume that Expedia is on your side - and don't go to the Comfort Inn, Beach-Boardwalk Area, Santa Cruz, CA expecting to have a parking place. I suppose if you're "thumbing" that is not going to be a problem. Otherwise, THUMBS DOWN on both Comfort Inn and Expedia!

  • Stayed: August 2006, travelled as a couple
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2  Thank GLADSENIOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2007

This hotel was a great place to stay for our family while my husband was at a conference in Capitola. The kids and I walked to the beach everyday and had fun on the Boardwalk. We were able to walk downtown and the surrounding area around the hotel was fine. Other reviewers said it was awful but we had no problems, everyone was super friendly and the hotel staff were great. We had awesome tacos at the many local taquerias in the area and overall I would probably stay here again as it was not too pricey considering this is a beach area in summer! Marini's on the boardwalk, the wharf and in the arcade area of the boardwalk has good coffee and yummy treats.

  • Stayed: June 2007, travelled on business
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Thank CaliforniaBeachhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2007

LOVED this hotel. It's a short drive from the boardwalk..
The service was great. I loved that they had internet in the office so i could check my email. The service was great and the dude behind the counter (mark was his name...I think) was pretty friendly.

Stayed: June 2007
Thank StuffHappenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Beach/Boardwalk Area

Address: 314 Riverside Avenue, Santa Cruz, CA 95060
Phone Number:
Region: United States > California > Santa Cruz
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
#7 Business Hotel in Santa Cruz
#9 Romantic Hotel in Santa Cruz
Price Range: £86 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Beach/Boardwalk Area 2.5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Comfort Inn Beach/Boardwalk Area Hotel Santa Cruz
Comfort Inn Santa Cruz
Santa Cruz Comfort Inn

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