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Casablanca Inn on the Beach
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Reviews (538)
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All reviewsacross the streetthai restaurantocean viewvolleyball courtsfamily suiteprivate balconystaff was very friendly and helpfulgreat roomoff seasonpierkitchenettefireplacesealsproximity
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447 - 452 of 538 reviews
Reviewed 27 February 2014

We stayed with two young children in the Presidential Suite. The location is fantastic: across the street from the beach and only five minutes from the Boardwalk attractions. The rooms (we saw two) have kitchenettes, which is great. The property is dated, however, and our room was quirky. Specifically, the bathroom was minuscule. Also, we were bothered by noise from the unit below, and I don't think our neighbors were being especially loud. Last nitpick: hotels near beaches should have showers with flexible hoses (to address all the sand), but Casablanca does not. They have foot showers near the buildings, but they aren't comprehensive enough. On the plus side, the continental breakfast was convenient and decent, albeit Costco-ish. Also, the staff was very friendly here. Overall, the place was okay, but we will probably try the Dream Inn (a Joie de Vivre property nearby) next time for a little more money.

Room Tip: Presidential Suite (#31) was not worth the money. #12 is pretty tiny and the balcony doesn't get full sun in the winter.
  • Stayed: February 2014, travelled with family
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1  Thank JoeFizzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

We spent the last night of a recent trip to Northern California at the Casablanca Inn in Santa Cruz. The location was amazing - close proximity to the boardwalk and beautiful ocean views. The room was nice, but shows its age (e.g., doors and faucet handles squeak). Might not be good for a family with small kids or light sleepers. Our kids are teenagers, so it was fine for our family of four.

  • Stayed: February 2014, travelled with family
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Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

beautiful scenery, wonderful staff, quick check in hope to return in the future. very close to the boardwalk walking distance, the beach is across the street hope to return soon vey nice for family or couples.

Room Tip: rooms with the beach view are the best.
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank seunice3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles C, Owner at Casablanca Inn on the Beach, responded to this reviewResponded 13 March 2014

We appreciate you taking the time to share your experience with us! From our warm hearts On the Beach to yours, thank you for your kind words about our staff's friendliness & efficient check-in skills. We are so fortunate to be so close to the best of the best in Santa Cruz, so it is our mission to see that our guests have a great time with us in the process! We hope to see you again On the Beach soon!

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Reviewed 18 February 2014 via mobile

I stayed in two different rooms, the first night in room 4, the room is completely outdated and wasn't ready for a guest to stay in, there were blood stains on the duvet cover, the heater barely have out any heat, the front desk guy put out a floor heater instead to use that didn't work either, and the shower was extremely small, me being 5'9 it wasn't ideal. The second room #30 was much better minus some food left in the sink that the housekeeping overlooked. Tried to express my concerns to the General Manager Priscilla who was incredibly rude and has zero customer service skills. There are other hotels in the same vicinity, you're basically paying for the view/location. The rates that they charge for their rooms there shouldn't be such issues, and no hotel should have that bad of customer service especially their General Manager.

Stayed: February 2014, travelled with friends
1  Thank Lisa_Marie07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles C, Owner at Casablanca Inn on the Beach, responded to this reviewResponded 13 March 2014

Thank you for taking the time to write about your experience with us. Misunderstandings happen, and unfortunately that's exactly what your situation was comprised of. We take maintenance issues very seriously here and sufficient heating for our guests is a major priority. In order to accommodate you and your guest when we had no maintenance personnel on property, our Front Desk staff brought you a portable oil heater that is actually included in all of the rooms for supplemental heating to the main heater unit. After your departure, the manager, owner, and maintenance each personally checked on the heater in the room as well as the portable oil heater that was brought to you by the Front Desk, and no one was genuinely able to find any issues with either unit. We are sorry that you felt offended when the Manager contacted you regarding the heating problem, her intention was to understand if the heater was simply not working or if it was not hot enough for you and your guest. It is very unfortunate that your experience was an outlier among the experiences by other guests. We wish you and your family well in the future.

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Reviewed 15 February 2014 via mobile

The people that worked there were very nice & helpful. But, the BEST part was that they were pet friendly & we were able to bring our 2 Golden Retrievers with us! All the other places that are pet friendly have a 30lb. weight limit. We will DEFINITELY go back again!!

Stayed: February 2014, travelled with family
Thank Elena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles C, Owner at Casablanca Inn on the Beach, responded to this reviewResponded 13 March 2014

Thank you for taking the time to share your experience with us On the Beach! Casablanca Inn LOVES our furry 4-legged guests, no matter how big they are! We are so happy that we have several Pet-Friendly rooms available so guests don't have to leave Fido while away on vacation! After all, pets are part of the family too! Thank you for the shout out about the friendliness of our staff, we hope to see you soon On the Beach with your beautiful golden retrievers!

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