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“Great new favorite”

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Chaminade Resort & Spa
Ranked #10 of 54 Hotels in Santa Cruz
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great new favorite”
5 of 5 bubbles Reviewed 12 March 2014

This was a perfect place for us, out of the main Santa Cruz area but close enough to access it daily. We got a deal through travel zoo and had a great time. Awesome views, cool hiking... An outdoor heated pool and spa, volleyball net( don't worry they gave us a beach ball at check in so we didn't have to bring our own lol!) prices at restaurant a little high, ( $6 for cookies and milk and our server didn't let us know that one serving would be good for all three of our kids) so we ordered $18 in cookies And milk and had a bunch of cookies left over... But the baked brie was delicious--/ also they have brunch buffet in the morning, but if u have kids u can ask for the breakfast menu and order them something smaller so u dont have to pay the $15 for their buffet if they aren't big eaters. we got a room right across from pool, and with kids that was best location. Customer service was great!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Klubstyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaminadeResort, General Manager at Chaminade Resort & Spa, responded to this review, 28 March 2014
We are delighted to hear your first experience at Chaminade Resort & Spa was top notch. Thank your for taking the time to review our resort and sharing the highlights. Looking forward to welcoming your family back for another perfect family getaway!

Sincerely,

Kevin Herbst, General Manager
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709 reviews from our community

Traveller rating
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    84
    52
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (181)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 11 March 2014

Service in restaurants was unacceptably slow. It took 2 hours to get a sandwich and salad at lunch and 3 hours for dinner at the main restaurant (Linwoods). Staff was exceptionally friendly and apologetic, but it was clear the restaurant was inadequately staffed. Given our limited time at the resort, this took away valuable time from using the facilities.

Also, be aware that this is a "family friendly" resort with many small children around. This is great if that's what you are looking for. If you want a quieter "adult" atmosphere, I would not recommend it.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Terry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaminadeResort, General Manager at Chaminade Resort & Spa, responded to this review, 28 March 2014
Dear Stevenroz,
Please accept my apology on behalf of our team for your dining experience with us. We take it to heart when we let down our guests and do not share the experience you would expect from our great property.
When I saw this review, I immediately spoke with our staff and management team to use this issue as a training tool, to ensure moving forward, that we are mindful of our diners and the experience we create. If you are in the area, we would appreciate the opportunity to have you and a guest join us at a future date. Please feel free to contact me and we can discuss some options.

We appreciate your feedback!

Sincerely,

Kevin Herbst, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
239 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 9 March 2014

We went there on a friends weekend and if that is your purpose, I would look other places. The view is AMAZING (especially on the patio), the food at the restaurant is not great at all (weird cheeses) and the service was HORRENDOUS (the waiter had to ask us 4 times what we ordered because he kept forgetting.

The spa was nice but they told a friend that she couldn't use the whirlpool because she didn't have a treatment and they wanted to keep the place "calm" (note, she is not a 7 YO child). Most places I have been to have you pay a spa fee if you want to use the facilities without a treatment. Not here. Also, note that gratuity is built in for the service at 20%. It was fine for me because my massage therapist (Roxanne) WAS AMAZING!!!

The rooms are on the verge of shabby (I agree with a previous post) and there is an odd “scent” in the hallways.

One of the most amazing people other than Roxanne is Jeremy at the front desk. Jeremy was accommodating, funny, warm and inviting. When we checked in we wanted to go to the hotel shop to get some candy and there wasn’t any (note, there is no such shop, just a place behind the desk where you can get condoms, day quill and other items of that sort). Jeremy went someplace and brought me and my friends 4 bags of M & M. Hotel staff should hire more folks like him.

  • Stayed March 2014, travelled with friends
    • Value
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Helpful?
2 Thank stevenroz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Cruz, California
1 review
5 of 5 bubbles Reviewed 24 February 2014

I plan events and offsite meetings for my company. Chaminade is a GREAT place to have these events. It feels like a resort and not at all like you are at a conference center. Its a great place to generate new ideas and free thinking. The conference rooms are very nice. The food is delicious! The staff is super accommodating and helpful! My event coordinators are so easy to work with. They know exactly what is needed to create a great offsite.
The guest rooms are spacious and comfortable. Lastly, the grounds and views are transcendent. I would hold all of my events here!

  • Stayed October 2013, travelled on business
    • Value
    • Location
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    • Service
Helpful?
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaminadeResort, Manager at Chaminade Resort & Spa, responded to this review, 26 February 2014
Thank you for your recent TripAdvisor review. We are delighted to hear such wonderful comments regarding your recent experience at Chaminade Resort & Spa.

Winona Holmes - Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chemainus, Canada
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 23 February 2014

Staff at this resort are pleasant and very accommodating. The restaurant view is the best...food was good. I really liked the location and grounds and wanted to love the room. It was clean and well equipped but on the verge of shabby. It was off season so work was also underway.

  • Stayed January 2014, travelled with family
    • Value
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Helpful?
3 Thank Judith D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaminadeResort, General Manager at Chaminade Resort & Spa, responded to this review, 28 March 2014
Dear Judith,
Thank you for sharing your experience with us and for the compliments on our service and food. We appreciate the feedback and look forward to welcoming you in the future.

Sincerely,

Kevin Herbst, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Cruz, California
2 reviews
5 of 5 bubbles Reviewed 19 February 2014

The Chaminade Spa is a wonderfull place to relax and get pampered. My husband bought the "Body Glow" package for me which included a massage and facial. The experience was first class. I left there feeling revived and energized. Thank you Jessica and Sarah for the excellent customer service. Looking forward to my next treatments.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Kathleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaminadeResort, Manager at Chaminade Resort & Spa, responded to this review, 21 February 2014
I'm so delighted to hear such wonderful comments from your recent spa visit. The body glow package is one of our most popular packages and always leaves guests feeling energized, yet relaxed. I will be sure to pass along your kind words to Jessica & Sarah. Thank you!

Sincerely,
Winona H.
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
1 review
4 of 5 bubbles Reviewed 18 February 2014

We stayed for one night, a family trip with small kids. We stayed on the recommendation of friends and so glad we did. Loved the very comfortable atmosphere, everything done well but not too stuffy or pretentious. Appreciated that the rooms were a little bigger than your traditional hotel room and had room for a small round dining room table, in addition to two queen beds. I'll take that over a larger bath. Fixtures were updated and higher end. Heated outdoor pool was great! A definite highlight. Even though it was well used, very clean and no obvious problems. Some of us enjoyed the breakfast buffet (kids under 5 eat free!). It's a bit off the beaten path and not near the beach, but loved having space and the quiet. We will return.

Room Tip: Property is large. If you are using the pool, consider asking for a room in the buildings closest to...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Calicali321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaminadeResort, Manager at Chaminade Resort & Spa, responded to this review, 21 February 2014
Thank you for your recent Tripadvisor review. We are delighted to hear that you enjoyed your family getaway with the kids. Great tip on room location and that you enjoyed all of your room amenities. Please visit us soon!

Sincerely,
Winona Holmes
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chaminade Resort & Spa

Property: Chaminade Resort & Spa
Address: 1 Chaminade Ln, Santa Cruz, CA 95065-1557
Region: United States > California > Santa Cruz
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Santa Cruz
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Chaminade Resort & Spa 4*
Number of rooms: 156
Official Description (provided by the hotel):
The AAA Four Diamond award-winning Chaminade Resort & Spa is a spectacular mountaintop retreat in Santa Cruz. Our historic Mission-style resort overlooks sweeping views of Monterey Bay and the Santa Cruz Mountains. Chaminade is a luxurious destination for executive meetings, celebrations and getaways. Enjoy color palettes inspired by the California coast, contemporary Spanish furnishings, and world-class amenities. Chaminade is just five minutes from golf courses, the beach and downtown Santa Cruz. Escape to a haven of unsurpassed service. Chaminade is the first hospitality business in Santa Cruz County to receive a "Green Business Certification" for its environmental efforts. ... more   less 
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Also Known As:
Chaminade Resort And Spa
Chaminade Santa Cruz
Chaminade Hotel Santa Cruz

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