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“Any port in a storm.....maybe”

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Surf City Inn & Suites
Ranked #47 of 54 Hotels in Santa Cruz
GreenLeadersSilver level
Reviewed 17 June 2014

Had a last minute emergency trip to Santa Cruz and needed a place to stay. Its graduation time at UCSC and hotels are tough to find especially on a Saturday night. The room next door sounded like it had 30 people in it partying and music blaring until 230 in the morning. The Harley with straight pipes in the lot at 2am was also a nice touch. The room was as clean as it can be without replacing fixtures, drapes, carpet and the like....the shower valve handle was falling off and after tightening it, it took about 5 minutes of the water running to get hot water. The desk clerk was friendly and service was fine. THe property overall is in DESPERATE need of a complete update of all furniture and finishes inside and out...but for 100 bucks I got what I paid for.

  • Stayed: June 2014, travelled solo
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Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPGM, General Manager at Surf City Inn & Suites, responded to this reviewResponded 20 June 2014

Dear John T,

I would like to apologize for our poor service to you. Our #1 priority is guest satisfaction, Please accept my deepest apologizes for not meeting & exceeding your expectations. I would like to inform you that we are currently renovating our rooms. I think you will be surprised once renovations are complete, I truly hope you give us a second chance.

KP
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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68 - 74 of 154 reviews

Reviewed 20 January 2014

When booking the room i had a room with 2 queen beds and a sofa. there is no such room type. pool was nice 4 blocks from beach. just taken over by choice hotels. lots of remodling going on. good stay.

  • Stayed: January 2014, travelled with family
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2  Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2013

Guy at the counter was not very friendly. Tried to make race comments about us not being able to stay there. Rooms were disgusting, loud, people everywhere. Bring your own soap, the crap they provide is disgusting. Wont stay there again, especially for that price. It was more of a 50 dollar stay. We paid more that double that. I would love my money back for certain.

Room Tip: Go Somewhere else... Seriously.
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  • Stayed: November 2013, travelled with friends
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1  Thank Kris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

We arrived to find no toilet paper in the room! After a long car ride I had to make my kids wait so I could go to the front office and get some toilet paper. I was told 3 months prior to our vacation they would provide a roll-away bed because we are a family of 5. When I arrived they girl at the counter said they don't do roll-away beds. I told her I had confirmed they did and she said I must have been told that by a woman who no longer works there. Bathroom was half painted, it looked like someone had gotten distracted and didn't finish. The shower was filthy! Soap scum everywhere. Soap residue still on tub. People upstairs looked like they lived there because their underwear was drying on the railing. Neighbors were up all night partying and smoking marijuana. This place is a joke and you should never stay here. Very dangerous for kids!

  • Stayed: September 2013, travelled with family
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1  Thank Christie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Easytobook.com
Thank Maciel P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 24 August 2013

Am I on candid camera??? Lets start by saying I am not picky at all so I am hoping you heed my warning about this place. I didnt take other reviews seriously, but they are not kidding. Check in took 45 minutes with a rude young lady at the desk who couldn't find my online reservation, gave someone a key to another persons room-who they walked in on while the person was getting dressed! Then the person occupying the room had to get another key because their key would no longer work. She then proceeded to help other patrons that came in after me first all this in the first 45 minutes. She was VERY rude! There is more but I can't fit it all in here. The room is large but stained and dirty and has a weird smell. Definitely not recommended. Pay extra and stay elsewhere.

  • Stayed: August 2013, travelled as a couple
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1  Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2013

Didn't even get greeted at the front office. Bad management....got a different price over the phone...asked for an email confirmation and never got it although they claim to have sent it twice which is BULL#!¥#!!
Very very dirty looking should've went to a motel 6 would've been much cleaner for my kids. I wouldn't stay here again even if it was a free room. Bathroom was stinky and wall was moldy. Blanket had stains. Carpet was dirty. Read the reviews and had some good and bad reviews so I thought I give it the benefit of the doubt but I wished I hadn't. Oh forgot to mention that my room wasn't even ready at 4pm when check in is at 3. Got here early at 2:30 and didn't want to pay an extra $30 for early check in so we went down the street to grab a bite to eat only to come to a room still occupied by the cleaning lady. I don't even want to go look at the pool!! I'm glad for those that had a pleasant stay I only wish me and my family had one too!! I don't recommend any family with young ones to stay here. We had to put the blanket from the bed onto the floor so my kids can walk around the rooms. How sad is that!?!?!? Oh forgot to mention that the lock/latch on our front window didnt work either. Definitely stay away from this place! Yuck!

  • Stayed: August 2013
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1  Thank Sillygirls123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPGM, General Manager at Surf City Inn & Suites, responded to this reviewResponded 26 August 2013

Dear Guest,

From your review it is concerning to us that you had a bad experience at our hotel and I will look into the confusion at the Front Desk regarding your reservation and lack of confirmation. The Housekeeping and Maintenance departments are working hard every day to clean and maintain the property and if a guest is unhappy about a particular room, changing rooms is an alternative. The new ownership took over just before the peak Summer Season and with it being so busy and rooms occupied, has not had the opportunity to renovate the rooms as yet. Should your travels bring you back to Santa Cruz in the New Year, come see Beachway’s new look in the future.

KP, General Manager
Beachway Inn & Suites

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Additional Information about Surf City Inn & Suites

Address: 619 Riverside Ave, Santa Cruz, CA 95060-5125 (Formerly Econo Lodge)
Phone Number:
Region: United States > California > Santa Cruz
Amenities:
Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Santa Cruz
#13 On the Beach Hotel in Santa Cruz
Price Range: £45 - £246 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Surf City Inn & Suites 2*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to the Surf City Inn & Suites Santa Cruz Family-focused budget motel close to famous Beach Boardwalk. Surf City Inn & Suites Santa Cruz is a ten-minute walk to the Pacific Ocean where sun-filled days and peaceful sunsets entertain visitors in this Northern California surf city. Surf City Inn & Suites focuses on the affordable family experience with a quiet policy after 10 p.M. An on-site indoor swimming pool, Jacuzzi and the skate park across the street are popular with guests of all ages. Enjoy an affordable stay that's close to the action of the Santa Cruz beach lifestyle. Highlights Indoor heated swimming pool and spa (seasonal) Free morning juice, coffee and pastries Walk to the beach, pier and Boardwalk in 10 minutes No noise policy after 10pm Free high-speed Internet access in all rooms. Surf City Inn & Suites Santa Cruz is a two-story building with 63 basic motel rooms. Each room is equipped with necessities including a coffee-maker, hairdryer and satellite TV. Family suites have two bedrooms. Complimentary high-speed Internet access is available in all units. Features Grab a newspaper, coffee, juice and pastries each morning in the lobby. Kick back while the kids swim in the indoor pool (heated seasonally). An on-site hot tub is heated and open year round. Surf City Inn & Suites Santa Cruz is located in a suburban center with several restaurants in close proximity. Santa Cruz Skate Park is across the street. The bustling beachfront is just four blocks away. ... more   less 
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Also Known As:
Travelodge Santa Cruz Riviera Hotel Santa Cruz

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