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“needs a deep cleaning, very friendly staff”

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Holiday Inn Santa Maria
Ranked #7 of 21 Hotels in Santa Maria
oxnard
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“needs a deep cleaning, very friendly staff”
Reviewed 18 September 2013

One thing that I have noticed traving quite a bit this year is that some of the hotels need a deep cleaning, carpets wals ect. Our room had clumps of hair from the previous occupant. Not something you want to see on check in and hopping in the shower

Room Tip: try the place next door, am tired of finding human hair balls on check in
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bob l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Santa Maria, responded to this review, 5 October 2013
Dear bob l,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the overall cleanliness of our rooms. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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333 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
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English first
New York City, New York
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 September 2013

Needed a place to stay and really wanted something that as good reputation. Holiday Inn brands have reinvented themselves in the last 10 years. They do a great job with emphasis on cleanliness and friendly staff. Beds not so great:-( Bathrooms were great. We stayed in the Holiday Inn and Suites. Super large rooms great for families!! Now I am headed to SF up the coast.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dreamluxury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Santa Maria, responded to this review, 3 October 2013
Dear Dreamluxury,

Thank you for taking the time to write us a review regarding your recent stay. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service provided by our staff during your stay and the facilities. I certainly apologize for the inconveniences you experienced because of the beds. Rest assured that the issues you have raised has been documented and will be forwarded to the appropriate departments for necessary actions. Your comments are highly appreciated as this allows us to make your future stays much more comfortable.


Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pensacola, Florida
Level Contributor
191 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 2 September 2013

We stayed one night while visiting in the area. The reception area was very nice and the reception staff was very professional and helpful. Our room was very large and clean and had a very comfortable bed. The kitchenette was a plus. We did not use the other hotel amenities like the pool, restaurant or happy hour. Water pressure seemed to be an issue during our stay it was very, very weak.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Santa Maria, responded to this review, 19 September 2013
Dear John D,

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment.

Sincerely,

Krysllin G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SoCal
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 August 2013

Usually already booked on my previous visits I was able to get a reservation this time. Stayed at several Santa Maria locations and found this to be one of the best. Just one night and didn't attend their breakfast or happy hour. Professional and friendly staff at check-in, handled things quickly and were ready to answer any questions that I may have had. Room and kitchenette were clean and fresh. Would pick this over the other 3 nearby hotels.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leonardk2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Dorado County
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2013

This review is all over the place, due largely in part to the cleanliness. The overall grounds were fine, however, dated. What was truly gross was the condition of the room's stained and downright nasty carpet. Room size and kitchenette nice, but dated and showed wear. Nice big flat screen but the reception provided for the worst picture I have ever seen on a flat screen (looked like it was hooked up to rabbit ears). First floor and next to an exit door not good for sleeping in :( A nice, older facility and the staff was very courteous. Parking good. You wouldn't even want to walk in the room in your socks though :( I would try this hotel again and give the review an "average" overall if it wasn't for the cleanliness of this particular room; as the proximity to UCSB is only an hour and 15 minutes with good value.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trace10808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Santa Maria, responded to this review, 30 August 2013
Dear trace10808,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the inconvenience the cleanliness of your room may have caused. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Santa Maria hotels

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2013

Check in staff... you must not like your job beacuse you three girls chit-chatting have attitudes..sorry to have disturbed you!!! Asked if I could have a room facing the pool being that they have a balcony...parking looks empty... girl says no and sends us all the way to the back with a view of the back street! Thanks, Ms. Attitude!! Ran into 2 cleaning crew and they were super friendly!!! Front staff you could learn from the cleaning staff! Room was clean , spacious and had all the amenities. TV channels were all a bit blurry but free WiFi! Pool was great and heated!

Stayed August 2013, travelled with family
Helpful?
1 Thank Nena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatineau, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 August 2013

Too bad we did not had this type of room every day! It was clean, king size bed, kitchen faciliites, nice bathroom, confortable bed. They even provide a choice of 'firm and soft' pillows. Parking and internet were included. Personal was courteous and efficient.

Holiday Inn have impressed us. We will consider this chain of hotels in our future trips...

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacktroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Santa Maria

Property: Holiday Inn Santa Maria
Address: 2100 N Broadway, Santa Maria, CA 93454-1140
Phone Number:
Region: United States > California > Santa Maria
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 21 Hotels in Santa Maria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Santa Maria 3*
Number of rooms: 207
Official Description (provided by the hotel):
Nestled between the palm tree lined city of Santa Barbara and the charming college town of San Luis Obispo you will find the peaceful Santa Maria Valley. Just ten miles from the beach and surrounded by vineyards, the Holiday Inn Hotel & Suites welcomes travelers from near and far.Fresh from a 3 million dollar renovation, the Holiday Inn continues a 51 year tradition of surpassing the expectations of even the most discerning traveler. We understand that there is no place like home, so to help you kick off your shoes and relax we offer kitchenettes, 37-inch flat screen TVs, free wireless/DSL and MP3 compatible radios. As the All America City makes its way up the list of prospective destinations, the Holiday Inn - Hotel & Suites strives to remain the #1 choice in hospitality. Our knowledgeable staff will proudly welcome you in to our family of Constant Caring Friends with award winning service and a smile.Portabella Bar and Grill draws from Santa Maria s BBQ Hall of Fame legacy, abundance of fresh produce, and seaside inspirations to offer up a true taste of the Central Coast. So enjoy the California lifestyle for a moment sit down with a glass of local wine and Relax, it s Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Santa Maria Hotel Santa Maria
Santa Maria Holiday Inn

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