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“Nantucket in Santa Monca”

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Shutters on the Beach
Ranked #7 of 36 Hotels in Santa Monica
Certificate of Excellence
Reviewed 29 August 2006

Probably one of the most romantic weekends I have experienced and it wasn’t necessarily my date. .. Inviting pillow-top beds with Frette linens and Pacific Coast pillows, large bathtubs with shuttered window looking into the bedroom and view. Shower shares one wall with the commode room. Uh, don't drop the soap. Rooms feel very Cape Cod with whitewashed built-in cabinets, wood floors and area rugs. Shutters equips rooms with books, sexy CD’s and DVD’s. The Main Lobby feels like an inviting and comfortable great room. Although we arrived after check-in, our room was not available. No worries, we had a sunset drink on the deck overlooking the beachwalk under heated lamps. Our room was so comfortable we left only for long morning beach walks, explored the 3rd Street Promenade and Sunday Brunch poolside with the NYT’s. We ordered room service both evenings and were quite pleased, choosing to order several appetizers and entrees to share. We ventured downstairs late each evening for a pot of chamomile tea by the fireplace. Our last night the tea was complimentary. Room service was very good, brunch so-so, service inconsistent depending on the area although maid service was superb. Our room overlooked the pool area with a partial (very partial) view; noise from pool area is pretty constant but superior to the parking lot. Although the following month our room at the Fairmont had a spectacular view and was less expensive, we preferred the coziness of Shutters at the Beach. Shortfalls, charge for high speed internet, problem with an entree at brunch was not removed from the bill, expensive. March was beautiful, warm days, no fog, cool nights. Rates fluctuate, be persistent.

  • Stayed: July 2006, travelled as a couple
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8  Thank WhatIKnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,471 - 1,477 of 1,692 reviews

Reviewed 22 August 2006

This hotel has beautiful rooms, especially the ocean view. The staff was friendly and helpful. Ritas, the bellman, was exceptional. The ocean view rooms at $710/night were fabulous, but like I said in the intro.....a bit pricey. The 14% tax is real [--] kicker, 2 rooms, 2 nights, $2840 plus the insult of $400 in added tax. A shame because the hotel was great, but not THAT great.

I'd stay in this hotel again for half the price, which would likely be a non-oceanview room.

  • Stayed: August 2006, travelled with family
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2  Thank ramblinman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2006

Shutters on the Beach is the sister hotel of Casa del Mar and is located next door. If you had to choose between the two I would select Shutters - as Casa was truly dreadful.

Would I return to Shutters - well no.

On check-in we had to wait 3 hours for the room and we arrived at around 2pm in the afternoon (our booking guaranteed 12 noon check-in). The reception staff didn't offer any drinks in compensation but we advised them that we would wait in the lounge area and order drinks at their expense - until the room was ready. They did not try and charge us for these drinks.

All the public areas of this hotel feel uncomfortable. The restaurants feel like cafeterias and the reception area and lounge are poorly designed.

The room, on the other hand, was quite well designed and comfortable. We had a partial ocean view room overlooking a car park. You certainly didn't want to use the balcony area. We were also quite close to the pool which was used continuously as a wedding function area. I found this to be quite amusing - watching the passing parade of bridal parties line up in the corridor outside our room waiting for their turn in the wedding "chapel" by the pool.

For those guests wanting a quiet relax by the pool - forget it!

They also charged for internet use.

To summarize the place is crowded, overpriced (USD$600) and not at all classy or secluded. This is not the place for a romantic get-away unless you never leave your room.

  • Stayed: May 2006, travelled with family
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17  Thank Elysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2006

My family and I stayed at Shutters for a long weekend in July. It is a beautiful little hotel, which is actually two interconnecting buildings. One is right on the beach, the other connects via the 3rd floor (really the pool area) over a public street one block off the beach.

We immediately regretted booking a non-ocean view room. I think if I had to do it over I would book a partial ocean view room. Some of the ocean view rooms are right above the pedestrian/beach area (seemed like it could be noisy at night) and we always like a quiet location. The partials (I think) are overlooking the pool.

Anyway, the rooms are just so pretty. The beds are fantastic--wonderful fresh linens, thoughtful touches such as extra videos, books and toys, etc. Immaculate. Nice electronics, jacuzzi, anything you can imagine that would help your family have a nice beachy vacation.

However, the location of room was not the greatest. We were on the second floor, in the back corner, and we had no view except a small street and the apartments across the way. We were pretty much at ground level with some sort of parking or ventilation equipment outside under our window. There was a big wedding that weekend, and I wondered if we got a poor room since they were taking up most of the hotel. I think the higher the floor, the better.

We all loved the pool (though the area is crowded with chairs and not large), the restaurant was good but nothing to get really excited over, and the staff are helpful and nice. Ask for some ferris wheel tickets to the Pier--the front desk gave us a some to ride for free, though we never did get the chance. The beach access area is nice too.

Anyway, I'd go back in a heartbeat--but I'd be clear about my room location--up high, overlooking the pool.

  • Stayed: July 2006
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9  Thank sloanegardens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Chicago
116
Reviewed 16 June 2006

I was desperate for quiet and seclusion. Shutters Hotel advertisements give the appearance of an exclusive sanctuary...Far From It!....Our rooms were tastefully appointed, however our view was that of a very busy and noisy public beach parking lot. Lots of cars and SUVs frantically circling for a spot on a busy weekend complete with booming car stereos, car alarms, and intermittant horn honking..Rather unsavory types loitered nearby: visible homeless population and immigrant types. Also, the noise level is unbelievable with an endless diesel truck derby with much spewing of exhaust not far from our balcony/windows...When I called to Front Desk, I was informed that the vehicles were for "vendor deliveries" The city is literally at the beach too. So much for my escape.
There are several hotels in the area that are not as close to the beach, but are above the din...

  • Stayed: May 2006
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16  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
San Francisco
114
Reviewed 6 June 2006

Almost every experience we had was sub-par, except the restaurant. When we arrived at 4:30 p.m., our room was not available. We had to wait another hour before it was ready, and no courtesy was extended while we waited. The car we arraned through the hotel to pick us up at the airport was significantly more expensive than the hotel tolds us it would be. Our room, while ample sized, was right above the boardwalk, noisy from passers-by, and we could hear the hotel's mechanical equipment all night. When we complained in the middle of the night about about the noise, we didn't even get an apology or any consideration later for the inconvenience. The pool area was crowded and most people were shoed away from it at 4 p.m. when the hotel needed to clear out space for an event. This is not the kind of experience one expects when paying $500/night. Our handwritten letter to the manager also went unanswered. We will never stay here again.

  • Stayed: July 2003
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14  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2006

My husband and I travelled from London to visit Los Angeles and decided to split the 10 days between Shutters On The Beach and then the Four Seasons, or The Mondrian. On advice from friends, we abandoned the idea of staying at The Mondrian - too noisy and 'city' - visiting only for dinner and a drink at the Sky Bar. Our next choice of the Four Seasons was similarly discounted after a preview visit - too corporate - in favour of extending our visit to Shutters. Nothing else compares...There was initially a hiccup on checking in when we were told that we had 'cancelled our booking' a month before. We had brought our confirmation emails from the hotel with us, so it was obvious we had not cancelled. So the situation was quickly remedied by the guest relations manager who handled the situation well and we were shown our room. I had meant to book a full ocean but had only booked a part ocean view. However, it worked out OK as the room was located in one of the quietest areas of the hotel and our view was out over the beach and toward Santa Monica pier and the ferris wheel. What a view! Absolutely stunning day or night. The rooms are not huge but every effort is made to create a holiday/vacation ambience which we really enjoyed. The room service is expensive but the weather was so beautiful we preferred to eat breakfast out in any case ('Back On The Beach' is good). We had Easter lunch at 'One Pico' - excellent service and Simon is a great maitre d'. All the staff are incredibly friendly and helpful and went way beyond the call of duty to ensure our stay was pleasurable. We travel a great deal but we have never experienced such amazing service and attention to detail in any hotel. I think, like most staff most places, the team at Shutters respond to courtesy and appreciation from the guests. Our last day was spent at Paradise Cove (a few miles up the coast toward Malibu) watching whales, dolphins, seals and pellicans. A holiday of a lifetime...

  • Stayed: April 2006
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11  Thank TORRAN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shutters on the Beach

Address: 1 Pico Blvd., Santa Monica, CA 90405-1063
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Santa Monica
#4 Business Hotel in Santa Monica
#5 Luxury Hotel in Santa Monica
#5 On the Beach Hotel in Santa Monica
#14 Family Hotel in Santa Monica
#16 Romantic Hotel in Santa Monica
Price Range: £470 - £666 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shutters on the Beach 5*
Number of rooms: 198
Official Description (provided by the hotel):
Shutters on the Beach is more than just a spectacular place to stay, it’s the epitome of Southern California’s breezy lifestyle. This captivating hotel is located directly on the sand and within walking distance of the area’s biggest attractions including the Santa Monica Pier and hundreds of shops and restaurants. For business or pleasure, this quintessential beachfront hideaway is known as the place the high-profile go to be low-profile. ... more   less 
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Also Known As:
Shutters On The Beach Hotel Santa Monica
Shutters Beach
Shutters Santa Monica

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