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“Terrific service and good rooms = excellent value in Santa Monica”

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Hotel Shangri-La Santa Monica
Ranked #20 of 36 Hotels in Santa Monica
Reviewed 8 September 2011

We checked into the Shangri-La in Santa Monica without any expectations. The lobby is stylish and low-key. Front desk personnel are fantastic - quick and efficient checkin, plus help with bags and all questions answered. Room on 2nd floor overlooked the pool. the windows are single pane and i wondered about noise - but the room was very quiet. The bed and linens were excellent, and they furnished a clock radio with instructions how to use the alarm -a nice touch. Plenty of space to do work. Wifi worked fine - but i didn't notice a secure WIFI network with a password (not sure if this exists). Got a chance to visit the rooftop bar - superb place to view sunsets over cocktails. The pool area had a bar, lounge area, and pool/hottub - clean and easy to access. The staff at all of the bars is uniformly excellent. They provided friendly service and were accessible at a moment's notice. Room was clean clean. Bath tub was large but had a high step - not something you'd want to navigate if you fear falling - ask for a stall shower if that's a concern.

The hotel is quite close to the Santa Monica Pier (500 Yards) and the boardwalk (walk down the stairs located directly across the street).

As one final recommendation - one of the front desk personnel (Chokrit was his name) lent me his personal cell-phone charger to use because i forgot mine. This is the kind of service that sets it apart.

Highly recommended for business or pleasure.

Room Tip: Go to Room 77 and use the application to find the best room!
  • Stayed: September 2011, travelled on business
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4  Thank kitewhiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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841 - 847 of 1,149 reviews

Reviewed 7 September 2011

great position, great rooms, and staff very friendly.
bed very comfy

  • Stayed: September 2011
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1  Thank Aussietraveller068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2011

My husband and I stayed here for the first time in September 2009 and it was our first trip to Santa Monica.
We emailed the hotel to request an ocean view room as we were celebrating our wedding anniversary and they did not disappoint. Our room was stunning far better than we could have imagined.
The staff were very friendly at all times and took time to help us choose and arrange trips. Our bed was ultra comfy and after a very long flight it felt like heaven, we had a large tv facing the bed and a fabulous ocean view and view of santa monica pier. There was a separate living room and kitchen area which was really handy. When we asked for cups and cutlery they arrived promptly.
We had breakfast at the hotel the first morning and the food was hot and delicious and served with a smile.
The area itself was so picturesque and everywhere was within easy reach. At the time I wish we had stayed for longer because everything was so perfect.
Unfortunately we had to cancel our return trip in 2010 due to health reasons, but with thanks to the extremely helpful manager Anthony Gomes we have arranged to return this year & we cannot wait!!!!!

  • Stayed: September 2011, travelled as a couple
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1  Thank monkeyfaceuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2011

We were SO disappointed with this hotel. Here is the list of what is really this place:
- NOISE: all the rooms are on the swimming pool / outdoor restaurant side which means that is it impossible to sleep with people shouting and playing all night long, with no doubled windows...
+ room maids cleaning the rooms at 6am and shouting from one room to another
- THEFT: several of our belongings (clothes) were stolen and we know for a fact that people entered our room although the "privacy" sign was at the door
- SOAP: not enough soap for 2 and no accesories at all in the bathroom
- LIGHT: on the pool side of the room not only the window is not doubled but there is NO CURTAIN so that you wake up at the same time of the sun rise
- INTERNET: there is NO internet access at all in the whole hotel

Given that we paid the room 245 dollars per night it is just incredible to get this type of service...needless to say that every thing described on their internet site is all lies.

J&L

  • Stayed: August 2011, travelled as a couple
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5  Thank JetL02092011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MattBeukelman, Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded 6 September 2011

Thank you for your recent stay with us at the Hotel Shangrila in Santa Monica, CA.

We pride ourselved on delivering excellent guest services and during your stay we missed the mark.

I regret not being notified of these issues during your stay as I would have welcomed the opportunity to assist you immediately.

The next time your travel plans include Los Angeles, please do not hesitate to contact me directly. I will be happy to assist you with a reservation. We are very interested in re-earning your trust in us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2011

If you're in Santa Monica and looking for a great place to have a drink - check out the rooftop bar on the Hotel Shangri-La.

The atmosphere is trendy, yet relaxed... much like most of LA. The views of the ocean, mountains and South Bay are amazing.

So stop in, relax and have a vodka or two.

  • Stayed: June 2011, travelled with friends
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Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2011

We stayed here for 2 days and 1 night in July as a stop-over on our honeymoon en route to Tahiti. Neither of us had ever been to LA and, having only 2 full days, we wanted to be able to see a little of everything. This was the Perfect location and I'm sad we couldn't stay longer.

We were able to check in early and were brought to our suite which was lovely! It had a separate living room with flat screen tv, bedroom with flatscreen and partial ocean view, and an amazing white marble bathroom. They called the room to ensure we were happy with everything after settling in, which I thought was a nice service touch. I loved the art deco/retro feel of this hotel. The pool/hot tub area was great for having a drink and relaxing on the comfy loungers. There is a rooftop bar too but we didn't spend much time up there. We did have breakfast at the restaurant in the lobby but it was pricy and the food wasn't that great.

The best part about this hotel was the location, it can't be beat! It is right across the street from the beach, close to Santa Monica Pier and a very short walk from all the shops and restaurants in the Third Street Promenade. We didn't rent a car and definitely didn't need it here, we could walk to so many places.

The hotel also arranged a tour for us with "Amazing LA Tours" which is a little touristy but I would highly recommend if you want to get a taste of LA and don't have a lot of time to explore on your own.

Overall, we loved this hotel and would love to stay longer next time!!!

  • Stayed: July 2011, travelled as a couple
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1  Thank Wanderlust0113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2011

The view is awesome and the suite's are the same. The pool is nice and the resturants good. Nothing but good reviews here.

  • Stayed: August 2011, travelled with friends
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Thank dice55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Santa Monica
#10 Family Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Price Range: £279 - £763 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Official Description (provided by the hotel):
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 
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Also Known As:
Hotel Shangri La Santa Monica

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