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“Nice stay !”

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Hotel Shangri-La Santa Monica
Ranked #20 of 36 Hotels in Santa Monica
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice stay !”
Reviewed 17 August 2014 via mobile

Nice staff , the food also . Only is the pool not so big and the room also. By 5 minutes at santa Monica pier en 20 minutes in Beverly hills and Los Angeles. The parking was close by the hotel . There are Some Nice restaurants near by the hotel with good food.

Stayed June 2014
Helpful?
1 Thank NuthAp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, 23 August 2014
We are so happy to hear that you had a Nice Stay with us!
Thank you so much for taking the time to leave your review on TripAdvisor.
It is always so great to read that a guest enjoyed their time with us, and also felt the service was great. These are our two main goals, and to achieve them is the greatest feeling for all of us here at Hotel Shangrila. Thank you so much for staying with us, and we look forward to welcoming you back in the near future.

Until then, have safe travels and great days!

Sonny
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,127 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (233)
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Santiago, Chile
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 August 2014

Great Location, great views, great room and outstanding reception.
We had room 307 fully restored, great bathroom, a living room with kitchen and a bedroom.
The reception of Chamaiah was friendly competent and 100 % customer oriented.
The swimming pool is very nice and relaxing.

Room Tip: third floor ocean view
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Ralph W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, 23 August 2014
Thank you so much for posting your review on TripAdvisor.
I'm so happy to read that you enjoyed staying with us.
I'm also so glad to read that Chamian was able enhance your stay.
She is incredibly knowledgeable, helpful, friendly, and professional. She is a true asset to the team. Thank you so much again for your wonderful review, and we hope to welcome you back in the near future.

Until then, have safe travels and great days!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 August 2014

Enjoyed staying here very much. Superb rooms overlooking the ocean with a lot of space. Breakfast is very good here and there is a very nice bar on the roof with great views. Really recommend this place of you are thinking of spending some time in Santa Monica. The other great hotels there are seriously expensive and while this place isn't exactly cheap, I think it offers brilliant value. The art deco decoration is beautiful and really creates an atmosphere and the views are stunning. I'd be surprised if you didn't love it here. Recommend it very highly indeed.

Room Tip: Ask for an ocean front suite and you will get an amazing room with two bedrooms and a kitchen - larg...
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  • Stayed November 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sam E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, 15 August 2014
Thank you so much for posting your review on TripAdvisor.
To read the words "Brilliant Value" is a wonderful moment for the hotel.
To read that you enjoyed the beauty and atmosphere of our historical landmark, and that it enhanced your stay is a great source of pride for us. We are so happy to know that you enjoyed your time with us. Please come back and see us again. It would be such a pleasure to welcome you back.

Until then, have safe travels and great days!

Sonny
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level 6 Contributor
136 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 August 2014

We had a fantastic ocean view from our room. We saw some brilliant sunsets. The staff were very friendly and polite. Our room was was clean and comfortable and it was good to have a rooftop bar! I was led to believe when I booked that we would have a bath. We didn't although the shower was large and powerful. The hotel has a brilliant location and we would definitely book again.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Hazel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, 15 August 2014
Thank you so much for sharing your feedback on TripAdvisor. So happy you were able to enjoy the incredible sunsets we experience nightly here in Santa Monica. The ocean view rooms are truly wonderful. Most importantly, I am so happy to read that the staff was friendly and polite. Service is the foundation of our hotel, and to read that we were able to provide luxury service is the perfect accolade. Thank you so much again for taking the time to post on TripAdvisor, and we look forward to welcoming you back in the future.

Until the, have safe travels, and great days!

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wheelers Hill, Australia
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 August 2014

Situated across from Santa Monica beach and a quick walk to the Promenade, this hotel is full of charm and nostalgia. As a family of 4 we were made very welcome and the rooms were fabulous for us. We met many other families who felt this way. hotel services were all exceptionally good and I would not hesitate to re-book at this wonderful hotel.

Room Tip: We had a 1 bedroom suite which was ideal. Bathroom was huge and kitchen facilities allowed for in-ro...
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  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank MonnieVD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, 8 August 2014
Thank you for sharing your comments on TripAdvisor. We are so grateful for your time. It is so important not only for prospective guests, but also for us to engage in our growth with specific goals in mind. The title of your review is so spot on when comes to how we might describe ourselves. Our location is truly unparalleled. Blocks from 3rd Street Promenade, Santa Monica Pier, the beach, and dozens of incredible restaurants. Our charm comes from the unique architecture and history of our hotel. Built in 1939, the Hotel Shangrila has always been a gorgeous and hospitable jewel in the Santa Monica crown. Our character is built on luxury service, loyalty, and exceeding guests expectations, and these qualities can be found in each and every staff member. And last but not least, we wish that every moment our guests spend with us are absolutely delightful! Thank you again for your review, and we are so happy to read that you enjoyed your time with us. Please come back and see us again!

Until then, have safe travels and great days!

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 August 2014

Very friendly, professional and efficient staff. My daughter and I were greeted by the front desk who had prepared a little present for her. Our room was spacious, clean and really comfortable. The rooftop bar is a must-go hip bar. The view is amazing and, again, the staff if friendly. No attitude, just friendly and helpful. The hotel is 2 blocks away from Third Street Promenade and views of Santa Monica beach, Santa Monica Pier are amazing from the rooftop bar. I will definitely come back to Hotel Shangri-La and I thank the staff, management and everyone working there for making our stay so great. Thank you!

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank giampigiampaolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, 8 August 2014
Thank you so much for posting your review on TripAdvisor!
I'm so happy to hear that we made your stay special for you and your daughter.
It is always a pleasure welcoming families to our hotel. Not only is our location outstanding for sightseeing and daily activities, but within the walls of the hotel our staff strives to offer luxury service to our valued guests. When a family is on vacation they deserve nothing less than stellar service. Thank you so much for the time you took to share your comments, and we hope we have the opportunity to welcome back you and your family.

Until then, have safe travels and great days!

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zug, Switzerland
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2014

I love this place. I chose this hotel initially for its location and price and I am so glad I did. From the moment we walked in, my husband and I were bowled over with great service which was consistent for the duration of our 5 night stay. The art-deco style has been updated and is fresh and modern all at the same time. Our room was good sized and the bathroom comes with bath tub and separate shower. The stunning courtyard is pure relaxation with pool and hot tub (which management kindly turned on for my husband and I after dark :)) The best is the rooftop bar and lounge! Great view over the ocean, knowledgeable and very friendly staff and great music. Its a popular place with the locals so its nice that hotel residents are given priority on entry. The staff really are the big draw here - their commitment to exceptional, personable service is outstanding! In particular, the FOH staff, rooftop bar staff and housekeeping are marvellous! I'll definitely be back!

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nadinevdv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, 8 August 2014
Thank you so much for your lovely review! It was such a pleasure having you stay with us, and we so look forward to welcoming you back in the near future. We are so happy that you chose the Hotel Shangrila. The best and most rewarding part about your review is to read about the great service you received the moment you walked in and throughout your stay. Making our guests feel welcome, comfortable, important is our main goal, and we couldn't be happier to read that you enjoyed your time with us. Please do come back and see us!

Until then, have safe travels and great days!

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Shangri-La Santa Monica

Property: Hotel Shangri-La Santa Monica
Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Official Description (provided by the hotel):
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 
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Also Known As:
Hotel Shangri La Santa Monica

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