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“Home away from home”

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Hotel Shangri-La Santa Monica
Ranked #19 of 36 Hotels in Santa Monica
Reviewed 20 August 2014

My family has stayed here many times whilst on holiday and when we were moving / looking for houses in Santa Monica over the past 2+ years. The staff were highly professional, warm and friendly and remembered us from previous trips. They ensured we were given the rooms we liked. The rooms are a good size with great character, the spa was awesome. We traveled with 2 of our children so we would get the 1 bedroom where my husband and I could have our personal space. The views are breathtaking & the location is great, close to 3rd street promenade, sugar fish sushi and the Pier (to name my fans). Chokri (the hotel driver) always picked us up from the airport and would drive us around, he was always very welcoming and it felt like we were being picked up by an old friend.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank AngieChau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded 23 August 2014

To read the title "home away from home" is the greatest feeling as a hotelier. We are so glad that you enjoyed your time with us, and are very grateful that you decided to share your comments on TripAdvisor. We want our guests to comfortable, important, and of course, we want our guests to feel at home! It was such a pleasure having you stay with us, and we hope to welcome you back in the near future.

Until then, have safe travels and great days!

Sonny
Guest Relations Manager

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521 - 527 of 1,174 reviews

Reviewed 19 August 2014

We stayed here for 3 nights on or way to Hawaii. We were upgraded to a terrace suite on the 6th floor. The room was extremely well equipped with full kitchen and all the crockery and utensils you would need. The balcony was shared so make sure you lock the door but gave amazing sunset views.

As mentioned in other reviews the bar on the 7th floor is defiantly audible from the 6th floor rooms however during our stay the nights finished at a reasonable time without any major disturbance. Also the lifts are incredibly slow but in someways this fits the Art Deco period of the hotel.

Overall we loved the hotel and would say that all of the staff were extremely friendly and helpful. We would definitely stay again.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Ddfosteruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded 23 August 2014

Thank you so much for sharing your comments on TripAdvisor.
It is so wonderful that you were upgraded to the Terrace Suite. They really are equipped with everything this hotel has to offer. To be able to step out on the terrace, and have the sweeping views of the ocean and the mountains is truly unparalleled. We are so happy to read that you enjoyed your stay, and thank you so much again for taking the time to post your review to TripAdvisor. We are truly grateful. We hope to see you again in the near future.

Until then, have safe travels and great days.

Sonny
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

Nice staff , the food also . Only is the pool not so big and the room also. By 5 minutes at santa Monica pier en 20 minutes in Beverly hills and Los Angeles. The parking was close by the hotel . There are Some Nice restaurants near by the hotel with good food.

Stayed: June 2014
1  Thank NuthAp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded 23 August 2014

We are so happy to hear that you had a Nice Stay with us!
Thank you so much for taking the time to leave your review on TripAdvisor.
It is always so great to read that a guest enjoyed their time with us, and also felt the service was great. These are our two main goals, and to achieve them is the greatest feeling for all of us here at Hotel Shangrila. Thank you so much for staying with us, and we look forward to welcoming you back in the near future.

Until then, have safe travels and great days!

Sonny
Guest Relations Manager

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Reviewed 15 August 2014

Great Location, great views, great room and outstanding reception.
We had room 307 fully restored, great bathroom, a living room with kitchen and a bedroom.
The reception of Chamaiah was friendly competent and 100 % customer oriented.
The swimming pool is very nice and relaxing.

Room Tip: third floor ocean view
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Ralph W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded 23 August 2014

Thank you so much for posting your review on TripAdvisor.
I'm so happy to read that you enjoyed staying with us.
I'm also so glad to read that Chamian was able enhance your stay.
She is incredibly knowledgeable, helpful, friendly, and professional. She is a true asset to the team. Thank you so much again for your wonderful review, and we hope to welcome you back in the near future.

Until then, have safe travels and great days!

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Reviewed 14 August 2014

Enjoyed staying here very much. Superb rooms overlooking the ocean with a lot of space. Breakfast is very good here and there is a very nice bar on the roof with great views. Really recommend this place of you are thinking of spending some time in Santa Monica. The other great hotels there are seriously expensive and while this place isn't exactly cheap, I think it offers brilliant value. The art deco decoration is beautiful and really creates an atmosphere and the views are stunning. I'd be surprised if you didn't love it here. Recommend it very highly indeed.

Room Tip: Ask for an ocean front suite and you will get an amazing room with two bedrooms and a kitchen - larg...
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  • Stayed: November 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sam E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded 15 August 2014

Thank you so much for posting your review on TripAdvisor.
To read the words "Brilliant Value" is a wonderful moment for the hotel.
To read that you enjoyed the beauty and atmosphere of our historical landmark, and that it enhanced your stay is a great source of pride for us. We are so happy to know that you enjoyed your time with us. Please come back and see us again. It would be such a pleasure to welcome you back.

Until then, have safe travels and great days!

Sonny
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

We had a fantastic ocean view from our room. We saw some brilliant sunsets. The staff were very friendly and polite. Our room was was clean and comfortable and it was good to have a rooftop bar! I was led to believe when I booked that we would have a bath. We didn't although the shower was large and powerful. The hotel has a brilliant location and we would definitely book again.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Hazel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded 15 August 2014

Thank you so much for sharing your feedback on TripAdvisor. So happy you were able to enjoy the incredible sunsets we experience nightly here in Santa Monica. The ocean view rooms are truly wonderful. Most importantly, I am so happy to read that the staff was friendly and polite. Service is the foundation of our hotel, and to read that we were able to provide luxury service is the perfect accolade. Thank you so much again for taking the time to post on TripAdvisor, and we look forward to welcoming you back in the future.

Until the, have safe travels, and great days!

Sonny
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

Situated across from Santa Monica beach and a quick walk to the Promenade, this hotel is full of charm and nostalgia. As a family of 4 we were made very welcome and the rooms were fabulous for us. We met many other families who felt this way. hotel services were all exceptionally good and I would not hesitate to re-book at this wonderful hotel.

Room Tip: We had a 1 bedroom suite which was ideal. Bathroom was huge and kitchen facilities allowed for in-ro...
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  • Stayed: June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank MonnieVD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded 8 August 2014

Thank you for sharing your comments on TripAdvisor. We are so grateful for your time. It is so important not only for prospective guests, but also for us to engage in our growth with specific goals in mind. The title of your review is so spot on when comes to how we might describe ourselves. Our location is truly unparalleled. Blocks from 3rd Street Promenade, Santa Monica Pier, the beach, and dozens of incredible restaurants. Our charm comes from the unique architecture and history of our hotel. Built in 1939, the Hotel Shangrila has always been a gorgeous and hospitable jewel in the Santa Monica crown. Our character is built on luxury service, loyalty, and exceeding guests expectations, and these qualities can be found in each and every staff member. And last but not least, we wish that every moment our guests spend with us are absolutely delightful! Thank you again for your review, and we are so happy to read that you enjoyed your time with us. Please come back and see us again!

Until then, have safe travels and great days!

Sonny
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Santa Monica
#10 Family Hotel in Santa Monica
#11 On the Beach Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Price Range: £272 - £784 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Official Description (provided by the hotel):
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 
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Also Known As:
Hotel Shangri La Santa Monica

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