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“Close To Everywhere”

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Le Meridien Delfina Santa Monica
Ranked #14 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersSilver level
Auckland, Auckland, New Zealand
Level 5 Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Close To Everywhere”
Reviewed 19 August 2014

Stayed overnight en route to Mexico. Pleasantly surprised to find our room tastefully furnished. Comfortable bed and pillows. And the location is hard to beat. Walking distance to everywhere in Santa Monica (well, almost everywhere). Stay maybe short BUT sweet. Highly recommended.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Rex Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, 21 August 2014
Dear Rex Y,
Thank you for the positive feedback in your review. As a Senior Contributor to TA, your experience in global travels is well documented and very keen to the details of a hotel. Our central location to "just about everything" in Santa Monica is one of the best benefits for our guests hoping to "Unlock our Destination" of Santa Monica. We hope you had a wonderful visit to Mexico and hope you visit us again soon. We appreciate your business and wish you safe travels.
Best Regards,
Stephen Sowards
General Manager
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1,186 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (275)
Date | Rating
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  • Danish first
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  • English first
  • French first
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English first
New York City, New York
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 August 2014

I booked this property with hopes it would be a treat while on business. As a Platinum Starwood Preferred member, I've stayed in countless Starwood properties. I assumed a level of luxury with Le Meridien and was very disappointed. My room and the amentites were on par with the Hilton Garden in Hollywood. The hotel public areas are cramped. They hardly recognize you as a member of the loyalty program. My room faced the street. Overall I would not pay the price to stay in this hotel again. Even under renovation, the Sheratan in downtown is a nicer property and half the price.

Room Tip: Ask for a room overlooking the pool away from the street
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  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, 21 August 2014
Dear Joe C,
Thank you for sharing your comments on TripAdvisor. As an SPG Platinum member, it is extremely important that you receive the recognition you deserve due to your loyalty and benefits you are afforded. I will share your feedback and take into consideration your feedback for future planning.
Best Regards,
Stephen Sowards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 August 2014

Booked at the last minute on Starwood points and it ended up being a very good choice. Would have stayed longer. Close enough for a nice run on the ocean board walk. Well located to visit the area.

Aside from the very dark lobby, we got a room with an ocean-view and a small balcony. Was quite spacious and the heavenly bed makes for a guaranteed good night sleep.

Service was good.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Marsoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, 19 August 2014
Dear Marsoan-
Thank you very much for the kind words in your review. I will share your comments with the team and appreciate you taking the time to share. It sounds like you were able to enjoy one of our spectacular sunsets and sleep very peacefully in our bedding. We appreciate your business and always appreciate our Starwood Preferred Guest family.
Best Regards,
Stephen Sowards
General Manager
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Hingham, Massachusetts
Level 4 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 August 2014

This former Sheraton was an unfortunate disappointment. The decor is modern and stylish but that doesn't even come close to justifying the price tag. Every other aspect of the hotel is lacking.

The good:

- Friendly, accommodating staff
- Modern, tasteful decor

The bad:

- Expensive price tag
- Breakfast is expensive and not very good
- Wifi is $15 per day! I can't even remember the last time I had to pay for wifi in the hotel. You can get ONE free hour of wifi in the lobby, just enough so they can advertise "free wifi"
- They give you ONE pod of coffee in your room. Coffee in the lobby is not free. What?
- Bathroom is small-ish, shower pressure weak
- When we booked the room, we were told we could get a cot or bed or something for another member of our party but when we got there we were told that wasn't possible. The staff did everything they could to help but that was still a nuisance.

This place is still a dated Sheraton that's just dressed up a little bit and stamped with an exorbitant price tag that it doesn't deserve. It's an expensive hotel that provides you with little and tries to suck more money out of you by charging for stuff that should be free.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Bcoper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, 14 August 2014
Dear Bcoper,
Thank you for providing your feedback on TripAdvisor. Your comments about the staff and design are appreciated and will be shared with the team. Your comments about price are somewhat a surprise when looking at market pricing of the hotels in Santa Monica and considering our value for price paid is one of the best in the marketplace. Based on your feedback and others, we have increased our pod counts in the guest room as our leisure customers tend to have additional guest stays in the room so we want to say thanks for the comment as it has secured a change in our operations. We appreciate your business and hope you will choose us again should your travels bring you back to Santa Monica. If you could please email me your room number so that we can investigate the water pressure comment as well.
Best Regards,
Stephen Sowards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

We selected the Meridien Delfina as the recommended hotel for our wedding guests and stayed there the night of our wedding too.

The price was great for a well located hotel in the middle of Santa Monica. The staff were extremely friendly and helpful and even set up a special link for our guests to register their stay. We stayed there over our wedding and got a fantastic suite with great views.

I would recommend this hotel to anyone looking to stay in the Santa Monica area.

Room Tip: West facing views of the ocean and/ or marina del rey
See more room tips
  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank phillyt77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, 13 August 2014
Dear Phillyt77,
Thank you very much for selecting Le Meridien Delfina as the hotel for your guests and special day for your big event! We appreciate that you allowed us to be part of your special day and we strive to create memories and experiences for our guests. It is always great when memories are accommodated with a great suite and wonderful memorable views of the sunsets and ocean. We appreciate the business and hope you will visit us on your one year anniversary!
Best Regards,
Stephen Sowards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, England, United Kingdom
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 August 2014 via mobile

Check in was very quick at the hotel, with the staff being plesent and directing us to our room. The room was slightly small, however sufficient for our stay. We were plesantly suprised with the view from our balcony which stretched across Santa Monica including some sights of the ocean. There were a few issues with the room; although overall cleanliness was of a good standard the room was in need of a deep clean. It was strange and a little frusating that you could not see what was on the TV channels, there was just a list of them. There was also a few problems which required the handy man including the vanity mirror, the safe and the leaver that activates the shower; however after ringing reception this was delt with quickly. It was also a little disappointing that because we checked in on a Thursday we did not get any information about the area or the hotel facilities until a few days into our stay. The pool is small, but is perfect for cooling off after sunbathing on the complimentary sun lounges.
Furthermore the hotel is in a good location, a short 15 minutes from the beach and 3rd street promenade as well as local convenient stores.

Overall we were happy with our stay, there were some power issues out of the hotels hands, and they still waived our internet fees for the inconvenience, a big plus for customer service.

Stayed August 2014, travelled with family
Helpful?
Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, 12 August 2014
Dear Claire S,
Thank you for the kind words about your recent stay at the hotel. We truly appreciate you recognize the power outage was due to reasons beyond our control as we dd our best serving beverages and snacks in the lobby for the guests. Your comments about the guest room are duly noted and we will incorporate into our future maintenance plans. We thank you for the business and hope you will visit us again soon to take in a beautiful sunset here in Southern California soon.
Regards,
Stephen Sowards
General Manager
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ft lauderdale
Level 4 Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 August 2014

very nice hotel that is clearly going after the same vibe as its way pricier near neighbor the viceroy, cool relaxed atmosphere, very nice staff and especially front desk, great location in santa monica near shopping and the beach, ask for rooms that face the pacific with terraces, only negative was the restaurant staff that seemed to be all with a complete lack of training.

  • Stayed April 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
Thank garyblue99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, 12 August 2014
Dear Garyblue99,
Thank you very much for sharing your comments on TripAdvisor. As a Senior Contributor, your experience in travel and feedback is truly appreciated and is highly valued. I will share your comments with the front office team and work on training with the restaurant team you noted. We thank you very much for choosing our hotel and hope you will visit us again soon.
Best Regards,
Stephen Sowards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Meridien Delfina Santa Monica

Property: Le Meridien Delfina Santa Monica
Address: 530 Pico Blvd, Santa Monica, CA 90405-1223 (Formerly Sheraton Delfina Santa Monica Hotel)
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Santa Monica
#10 Romantic Hotel in Santa Monica
#10 Luxury Hotel in Santa Monica
#11 Business Hotel in Santa Monica
#11 Family Hotel in Santa Monica
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Le Meridien Delfina Santa Monica 4*
Number of rooms: 310
Official Description (provided by the hotel):
Perched four blocks above the Santa Monica shoreline, Le Meridien Delfina Santa Monica offers a superior access point to Los Angeles. Le Meridien Delfina Santa Monica is conveniently located just a few blocks from downtown Santa Monica's engaging collection of shops, entertainment and restaurants and less than eight miles from Los Angeles International Airport. The area's main leisure attractions include: Santa Monica Pier, Third Street Promenade, Getty Museum, Getty Villa and Venice Beach, are all within steps of Le Meridien Delfina Santa Monica. The guestrooms and suites have been thoughtfully redesigned and many offer private balconies with expansive views over the Pacific Ocean or the city skyline. The rooms and suites have a relaxed and sophisticated decor, and feature the amenities needed for modern life, including oversized desks and high-speed Internet access. All accommodations are 100% non-smoking, and offer Le Meridien Platform beds, in-room coffee makers and mini refrigerators. There is a guest amenity fee per night which includes: premium high speed wifi for unlimited amount of devices, four hour bicycle usage for any overnight guests, welcome drink upon arrival, daily newspaper, wellness classes offered 3x per week, Illy coffee offered in the lobby, guestroom, or Zest Kitchen (specialty coffees), local calls, and a house car service offering dropoffs and pickups within three miles of the hotel until 9PM daily. Complimentary valet parking for all overnight guests is included with 24 hour usage and unlimited access. ... more   less 
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Also Known As:
Sheraton Delfina Hotel Santa Monica
Sheraton Hotel Santa Monica
Sheraton Santa Monica
Santa Monica Sheraton
Sheraton Delfina Santa Monica

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