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“Nice hotel but a few issues with our room stay”

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Le Meridien Delfina Santa Monica
Ranked #14 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersSilver level
Reviewed 31 August 2014

I was a little disappointed in this 4 star hotel. Our bathroom did not have a lock on it. The bathtub switch to change from faucet to shower was very hard to switch over. And the big kicker was that housekeeping cleaned our room when we had our Do Not Disturb sign out. They offer a $5 credit for each time you refuse housekeeping, so maybe this had something to do with that. For the price per night and their star rating I just expected more. Other than these issues, the staff was very helpful and friendly. The lobby atmosphere was modern and relaxing. And the location is not bad. It's just a 15 min walk to the beach.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank metsyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded 2 September 2014

Dear Metsyb,
Thank you for sharing your review on TripAdvisor as it is truly appreciated and helps us to resolve our guest problems when experienced. I will share your kind words with the staff about their contribution and service in the front of the house. Your comments on housekeeping and the bathrub will be reviewed and corrected accordingly. We thank you for your business and hope to see you again in Santa Monica.
Best Regards,
Stephen Sowards
General Manager

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869 - 875 of 1,273 reviews

Reviewed 31 August 2014

This hotel is not right by the beach but is only 10-15 minutes walk away which for Britons should be no problem. It is the same distance from the start of the hop-on/hop-off bus tour of LA, also recommended. The rooms were comfortable, the bar area was nice, there is a small outside pool and the staff were very friendly. I would have taken off a star for a $15 a day wifi charge, but they waived that. And in any case, there is no fee for parking which is a real boon in California. Recommended

Stayed: August 2014, travelled with family
1  Thank Buttonwoodwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded 2 September 2014

Dear Buttonwoodwriter,
Thank you for sharing your review about your recent stay at Le Meridien Delfina. As you noted, our location is excellent for access to all areas of Los Angeles, but perfect for exploring our destination of Santa Monica by foot or bicycle that the hotel can provide upon request. We are reviewing our policy on the wifi as your feedback is heard and noted. We thank you for your business and hope you will return to sunny Santa Monica soon.
Best Regards,
Stephen Sowards
General Manager

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Reviewed 30 August 2014

Beautiful hospital, very nice rooms. All the staff were very friendly, obviously all trained in hospitality. About a ten to fifteen minute walk to the beach. Located in a very nice area of Santa Monica. Don't miss out on Urth cafe and dog town cafe, which were both incredible, located a few minute walk each. They do have free on site parking, however the lot is always full after 7:00 pm and you have to pay $30 for overnight parking. Being a Starwood gold member got me a lot of perks and discounts that were worth it.

Stayed: August 2014, travelled as a couple
Thank Grod N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded 2 September 2014

Dear GrodN,
First and foremost, it is always great to hear from our SPG family members. Those membership benefits are well worth it and glad that you were able to experience our wonderful hotel. As we strive for our guests to "Unlock the Destination" with cuisine, culture, and coordinates, I noticed your comments about two of our dining hot spots within walking distance from the hotel. We thank you for choosing Le Meridien Delfina and hope you will visit us again soon.
Best Regards,
Stephen Sowards
General Manager

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Reviewed 25 August 2014

Stayed at this former Sheraton about 1/4 mile from the beach for two nights. It seems a lot of money has been invested to bring this property to a luxury level and it almost succeeds.

Getting the proper room is important as the higher floors have beautiful views of the Pacific. The "cabana" rooms do not although they are nicely appointed and comfortable. The hotel has a small pool and a smallish deck around it. The fitness center is adequate.

The major annoyance is a charge of $15 per day for wifi. PLEASE. Not in this day and age. It's an insult to your guests. Increase the room charge if you must but dump that charge.

There is limited free self parking which is good if your timing is right in and out.

The location is convenient just off Lincoln near I10 and the PCH. Seven miles from LAX.

Room Tip: Higher floor rooms have ocean views.
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  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
2  Thank Golfwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded 29 August 2014

Dear Golfwriter,
Thank you very much for your review on TripAdvisor. Your comments regarding wifi are noted and we are working toward a solution to your point. We appreciate your comments about the nice guest room appointments and details. We thank you for choosing Le Meridien Delfina and appreciate your business.
Best Regards,
Stephen Sowards
General Manager

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Reviewed 24 August 2014 via mobile

Stayed in very comfortable sea facing room which was clean and spacious and comfortable. Staff are super friendly and helpful. Loved the pool area and facilities which are decorated beautifully. Location was ideal for me and using Uber it was super easy to get around. Great value and great stay

Stayed: July 2014, travelled as a couple
Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded 25 August 2014

Dear Steven M,
Thank you for sharing your review about your recent stay at the hotel. It is very important for us to ensure our guests receive a great value for the price they pay, so we appreciate your comments there. I will share your feedback with the team about their service and recognize them accordingly. We thank you for your business and wish you all the best in 2014.
Best Regards,
Stephen Sowards
General Manager

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Reviewed 24 August 2014

This spot is in the perfect spot to be able to access all of the shops, restaurants and beaches of Santa Monica - without being right on top of them and all the noise!
The on-site pool/restaurant area was a great spot for food and drinks and the lobby was large enough to cater for the guests taking advantage of the free wi-fi.
The service was to a high standard and generally very friendly.
One big positive was despite the high number of guests staying at the time, there was never a time when we felt crowded or found that we were in a noisy spot.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank heags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded 25 August 2014

Dear Heags,
Thank you very much for sharing your review about your stay at the hotel. As you mentioned, our centralized location allows our guests to "Unlock the Destination" to all the points of interest in Santa Monica. We appreciate your feedback about the pool and lobby areas. We thank you for the business and wish you safe travels in 2014.
Best Regards,
Stephen Sowards
General Manager

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Reviewed 21 August 2014 via mobile

Stayed here for three nights via Virgin Tailor made. At first thought it very corporate but pleasantly surprised by the staff who couldn't be more helpful. We ate in the resturant one night as we had walked for miles down Venice beach and the marina. The food is superb. The tuna is out of this world. Good stay when touring

Stayed: August 2014, travelled with family
Thank Kath R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded 22 August 2014

Dear Kath R,
Thank you very much for your kind words about your recent stay in the hotel. It sounds as if the tuna tartar was a favorite for your visit which I can tell you is one of our guest favorites. We are very happy to hear you were able to Unlock the Destination by experiencing our beautiful beach strand which extends from Malibu to Redondo Beach, along with the cuisine offered by the chef. Hopefully there was a few gorgeous sunsets in there for your enjoyment. I will share your comments witht he Chef and recognize the team accordingly for their contribution. Thank you for the business and we hope to see you soon.
Best Regards,
Stephen Sowards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Meridien Delfina Santa Monica

Address: 530 Pico Blvd, Santa Monica, CA 90405-1223 (Formerly Sheraton Delfina Santa Monica Hotel)
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Santa Monica
#10 Luxury Hotel in Santa Monica
#10 Romantic Hotel in Santa Monica
#11 Family Hotel in Santa Monica
#11 Business Hotel in Santa Monica
Price Range: £243 - £418 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Meridien Delfina Santa Monica 4*
Number of rooms: 310
Official Description (provided by the hotel):
Perched four blocks above the Santa Monica shoreline, Le Meridien Delfina Santa Monica offers a superior access point to Los Angeles. Le Meridien Delfina Santa Monica is conveniently located just a few blocks from downtown Santa Monica's engaging collection of shops, entertainment and restaurants and less than eight miles from Los Angeles International Airport. The area's main leisure attractions include: Santa Monica Pier, Third Street Promenade, Getty Museum, Getty Villa and Venice Beach, are all within steps of Le Meridien Delfina Santa Monica. The guestrooms and suites have been thoughtfully redesigned and many offer private balconies with expansive views over the Pacific Ocean or the city skyline. The rooms and suites have a relaxed and sophisticated decor, and feature the amenities needed for modern life, including oversized desks and high-speed Internet access. All accommodations are 100% non-smoking, and offer Le Meridien Platform beds, in-room coffee makers and mini refrigerators. There is a guest amenity fee per night which includes: premium high speed wifi for unlimited amount of devices, four hour bicycle usage for any overnight guests, welcome drink upon arrival, daily newspaper, wellness classes offered 3x per week, Illy coffee offered in the lobby, guestroom, or Zest Kitchen (specialty coffees), local calls, and a house car service offering dropoffs and pickups within three miles of the hotel until 9PM daily. Complimentary valet parking for all overnight guests is included with 24 hour usage and unlimited access. ... more   less 
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Also Known As:
Sheraton Delfina Hotel Santa Monica
Sheraton Hotel Santa Monica
Sheraton Santa Monica
Santa Monica Sheraton
Sheraton Delfina Santa Monica

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