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“Top notch boutique hotel right on Santa Monica Beach”

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Loews Santa Monica Beach Hotel
Ranked #11 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersGold level
Reviewed 1 August 2014

This is a wonderful A1 boutique hotel right on the beach. First class rooms, restaurant and amenities. There was a mix-up with the room which got sorted quickly although the views were a bit more wide-on than we expected. Otherwise our 4 night stay was extremely comfortable. Super close to the restaurants of the promenade and on the pier itself, as well as excellent shopping.

Room Tip: Aim for a room with a view
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  • Stayed: October 2013, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank ClaytonTheCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 5 August 2014

Dear ClaytonTheCat,

Thank you for your wonderful review. We appreciate your compliments to our first class rooms, restaurant and amenities. Glad to hear that your room mix-up was quickly resolved that you had an enjoyable stay. We hope to welcome you back soon.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,185 - 1,191 of 2,671 reviews

Reviewed 30 July 2014

When checking in, receptionist got onto the phone to offer another guest an extension to his stay, presumably in the room that should have been allocated to me! He then told me that he was upgrading my reservation (I had booked a luxury room with best ocean views). The 'upgraded' room was at the back of the hotel with views of the pool and both wings of the hotel! Fortunately, i had kept screen prints of the website showing the type of room that I booked, as they had recategorised their rooms. I had to change rooms on the second day as my original room wasn't available! No apology given. All receptionists i dealt with were generally rude and dismissive.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Generally_Easygoing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 6 August 2014

Dear Generally_Easygoing,

Thank you for your comments. We are glad you enjoyed your ocean view room. We apologize, however, for the confusion you encountered when checking in. We hope that you enjoyed your overall stay and that we will be able to welcome you back to the beach in the future.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014 via mobile

Had a great stay with my family. Hotel was spotless and the staff were ALL absolutely brilliant... Would love to go back.. Special thanks to Mr Foxy the concierge, Jason on the front desk and Jonathan on the bar. Thanks again everyone!

Stayed: July 2014
Thank Nicole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 5 August 2014

Dear Nicole H,

So happy to hear that you and your family had a great stay at Loews Santa Monica Beach Hotel. Thank you for your compliments – we will be sure to pass on your comments to the staff, especially, Foxy, Jason and Jonathan. Thanks for taking the time to share your experience, we hope to see you back.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

We just got back from a 4 night stay at this hotel. We booked the Firepit suite as the beach views on the site were spectacular. This is a sham! False advertising. The view from our suite was of a concrete wall, our so called private patio was viewed by everyone staying at the hotel, there were two chairs outside, a very uncomfortable couch, and very empty space. Their are no privacy doors in the suite. We paid a lot of money for a motel 6 experience. If you plan on staying at this hotel...there are no terraces...LOL it's a little ledge so most of the time people were flicking their cigarette butts down on us. DO NOT BOOK AT THIS HOTEL...it's overpriced, and their false advertising is a sham!

Room Tip: Choose another hotel!
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank R0bins0ntravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 6 August 2014

Dear Ms. Rosbinson,

Thank you for letting us know of your stay, we appreciate you feedback on our new rooms. We continue to develop our message and product for these rooms and appreciate you taking the time to speak with me recently. These rooms are on our first floor with closest access to the beach, which is a short walk through our colonnade garden to the boardwalk. As mentioned, we continue to develop these rooms and apologize for the issues you encountered. Please know we are investigating this immediately and we apologize that your impression was not a better reflection of our commitment to excellence.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014 via mobile

Room was nice. Shower great. Nice and powerful. Staff were very friendly and helpful. Thoughtfully they brought me GF bread with my room service without asking. Great location. A slight niggle was that the room wasn't entirely sound proof. That said there wasn't that much noise outside so didn't cause me any bother.

Stayed: July 2014
1  Thank HilaryLondonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 29 July 2014

Dear HilaryLondonUK,

Thank you for taking the time to share your comments. Very happy you enjoyed your guest room, luxurious bathroom and our amazing staff – also glad that we were able to accommodate your dietary restrictions. Please come visit again soon.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

This hotel was booked by our travelagent, so except for the views on the internet, we were not sure, what we were in for.

As stated by many here on Tripadvisor the location is amazing. Full view of the beach from the pool patio and the huge and lobby, with glass from floor to ceiling. The beach can be reached from ground level by crossing a small, quiet street. Further the hotel is placed around 100 yards from the Santa Monica Pier. Close enough for the views, but far enough away to escape the hazzle at the Pier. Finally Main Street with its chique restaurants and 3rd Street with its shopping is within walking distance.

We were, however, placed in interconnecting rooms at the bottom of the hotel (actually below street level, with no view whatsoever from the small terrace). Not very satisfactory. The roll-away had not been placed in the room and the interconnecting doors were not opened. The reception served milk and cookies (fast) for the kids to make up for the mistake.

The rooms are large, but - as also stated several times here on Tripadvisor - could need an update, especially with respect of the bathrooms.

Service at the pool (which is quite small and with a quite crowded patio, which could suggest for a reservation system) was good, and the poolside menu is absolutely above average. Finally, there is the valet service, which was very fast and very serviceminded and coordinated, which was especially impressive, as there were many people arriving and departing at our checkin and check out.

Room Tip: Even though the ocean view rooms are great, please remember that most are facing the pool, which clo...
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank batravn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 29 July 2014

Dear batrayn,

Thank you for this wonderful review. Thank you for your compliments to our property and ideal location in regards to the beach and all of Santa Monica. We apologize for any issue with your guest room but glad we were able to make up for the mistake. We are glad that you were impressed by our topnotch service, especially that of the valet and poolside servers. Please come back to the beach soon.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

We travel often to Los Angeles, and Santa Monica is our favourite place to stay. Having stayed at the Fairmont, the new Shore hotel and the Georgian on other occasions we thought we'd finally give Loews a try. We 'd been travelling a while in Europe and the US and had had some quite exceptional service. Here's what we thought: Loews was a good experience, but not so good we'd choose it again.

Here's why: first, though we arrived at 5pm on a Thursday, our room wasn't ready. This is a common but still annoying problem especially if you travel frequently. Second, they offered to call us on our cell when it was - but as we had an international number this was not an option. Note to management - sometimes hotel guests come from overseas! So we waited , as suggested, in the bar, where it proved impossible to be served - even after going to the bar to ask for service. Around about half an hour later, our room was ready. 90mins after check in time is not acceptable from a hotel of this quality.

Check out was just as messy. Late arrival was fine, but late checkout was impossible -they gave us 30 mins.. We lost count of the number of staff who knocked on our door between 11 and 12.30. No express checkout bill was provided. No staff were at the desk to to check out with. The bellman took our key and assured us an account would be emailed. A week later we have yet to see one.

In between staff were pleasant, the accommodations were fine if not remarkable and the food was fine. But the bones of a great service (let's face it, this is not a cheap option) were missing. This is a nicely located option, but in the end it's just another big hotel.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank farmfresh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Loews Santa Monica Beach Hotel

Address: 1700 Ocean Ave., Santa Monica, CA 90401
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Santa Monica
#4 Spa Hotel in Santa Monica
#8 On the Beach Hotel in Santa Monica
#9 Luxury Hotel in Santa Monica
#15 Family Hotel in Santa Monica
#18 Business Hotel in Santa Monica
Price Range: £320 - £533 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Loews Santa Monica Beach Hotel 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Situated on the Pacific Ocean with the thriving Santa Monica city on one side and the sands of legendary Muscle Beach on the other, the Four-Diamond Loews Santa Monica Beach Hotel is a beachfront retreat offering dramatic views of the Pacific Ocean and beyond. Loews Santa Monica Beach Hotel has become the first luxury hotel in Santa Monica to receive the Santa Monica Green Business Certification. Offered through a partnership between The City of Santa Monica, Santa Monica Convention and Visitors Bureau, Santa Monica Chamber of Commerce and Sustainable Works, the certification program honors businesses that have taken measurable steps to incorporate sustainable practices into their operations. Open for breakfast, lunch and dinner, Ocean & Vine offers the option to dine fireside or outdoors on a spacious patio while enjoying breathtaking views of the Pacific Ocean and world-famous Santa Monica Pier. Ocean & Vine's contemporary California farm-to-table cuisine showcases thoughtful interpretations of the familiar favorites. Recently named one of the "Best Hotel Spas" by the readers of Conde Nast Traveler for the second year in a row, Ocean Spa & Fitness offers an array of supremely-relaxing services. From Heated Lava Shell massages to age-defying facials, the eco-friendly Ocean Spa will keep you feeling relaxed...Naturally. An expansive fitness center features state-of-the-art cardio equipment with iPod docking stations and personal televisions. Guests may also take advantage of the full service salon. World-class biking, surfing, dining and shopping are right outside the hotel's door. Offering convenient access to everything Santa Monica has to offer, the hotel is just blocks away from the Santa Monica Pier, Third Street Promenade and the new Santa Monica Place mall. Muscle Beach's 26-mile paved strand offers the ideal setting to bike or blade. Santa Monica also boasts rich cultural history with an abundance of museums and theaters. Working with one of the hotel's Les Clefs d'Or certified Concierges puts all this and more at each guest's fingertips. ... more   less 
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Also Known As:
Santa Monica Loews

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