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Loews Santa Monica Beach Hotel
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Reviews (2,785)
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1,229
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All reviewsfire pitpool deckmuscle beachocean viewsanta monica beachferris wheelgreat poolbeautiful hotelper dayvalet parkingamazing locationthird street promenadelos angelesfew blocksvinepierconcierge
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1,259 - 1,264 of 2,785 reviews
Reviewed 22 August 2014

Be careful these bets really need a grading I slept in the hole after three days my husband and I couldn't move the pillows are awful and it doesn't matter how many time you confirm a reservation there going to get it wrong the valet staff was impeccable full of information made us feel at home but once we walked in the hotel it went all downhill deathly not worth the price

  • Stayed: August 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with this hotel
1  Thank mariaruttle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 25 August 2014

Dear mariaruttle,

Thank you for your comments about our guestrooms. We apologize that the pillows were not to your liking but will see to it that this is looked into and addressed.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

Location of the Hotel remains only true advantage, together with nice pool area. The rooms are outdated, old carpet, bathtubs and IKEA style furnishings. Pricing is far above quality. Same as Best Western at 2x price. Not for luxury traveler.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 25 August 2014

Dear David D,

Thank you for your comments. We are glad you enjoyed our beachside location and beautiful pool area and value your feedback.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

Although we decided late in the game to visit California, we were not prepared for the mediocrity that greeted us at the Loews Santa Monica Beach Hotel. The room was not ready until 5:00 pm., the air conditioner was not working in the room, and the pool was cloudy and very small for the size of this hotel, which was priced like a resort ($700+ for a standard room with a view). The halls were noisy all night long, and the cleaning staff began knocking on doors at 8:00 with loud rapping to be heard many rooms away.
We would NOT recommend this hotel.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank JulieLansaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 25 August 2014

Dear JulieLansaw,

Thank you for your comments. We apologize for your delayed check in and your engineering and noise issues. Please rest assured that we will investigate this immediately, and we apologize that your impression was not a better reflection of our commitment to excellence.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Most amazing place to stay with the best of film set style views and the staff are awesome
I was there for a Whisky extravaganza with the malt Whisky society who put on amazing night with great tastings .
The food put on from Loews was fantastic too

Room Tip: Just ask the staff there great
  • Stayed: November 2013, travelled on business
    • Value
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Thank Grantisgee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 26 August 2014

Dear Grantisgee,

Thanks for coming to Loews Santa Monica Beach Hotel for the Whisky extravaganza. Really appreciate your kind words about our food, staff and hotel in general and hope to welcome you back soon for another amazing visit.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

We are a french family who visited this beautiful California for two weeks and we stayed one week at Loews. We are not satisfied because of the attitude of the staff at the reception and the price / quality ratio of the bedrooms. We sold us "illusion" about the ocean premium view room.

It should be noted that the hotel has a great location and a nice view on the Santa Monica beach and the concierge is very qualified and helpful.


  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Elise E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 19 August 2014

Dear Elise E,

Thank you for staying with us. We will be sure to pass on your kind comments to our concierge. We apologize that your impression was not a better reflection of our commitment to excellence, however, we are glad you enjoyed our property and proximity to Santa Monica Beach and hope we will have the opportunity to welcome you back.


Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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