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Reviewed 10 November 2016

My wife and I chose the Loews Santa Monica for brief weekend getaway. The experience was pleasant and the room was more than adequate. The hotel staff were very helpful and provided great service. We had a small issue with our original room, but the staff worked diligently to correct the issue. While waiting, we were offered drinks for our trouble. Our room was comfortable although the California King Bed was pretty narrow. There was a little cooler that contained drinks, but no small refrigerator or microwave. The bathroom was a nice size and room was very spacious. There were restaurants in walking distance and it was nice being so close to the ocean and Santa Monica Pier. We definitely enjoyed our stay!

  • Stayed: October 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank JNev1914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 25 November 2016

Dear JNev1914,

Thank you for sharing the details of your comfortable and relaxing stay at Loews Santa Monica. We sincerely apologize for any issue you experienced upon check in but are pleased to hear that our staff was able to make good and rectify this as quickly as possible. Please note that both fridges and microwaves are available free of charge upon request. Should you return, please feel free to contact any Loews team member to arrange these amenities for you. We are happy you enjoyed your stay and look forward to welcoming you back for another beach getaway soon.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2016

The location and views from the rooms is amazing! Beach is right there, there are many great shops within walking distance. The beach walk is right behind the hotel and the Santa Moinica pier is a quick walk. Great service! I'm glad we chose this hotel, great vacation stay!

  • Stayed: November 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Hayley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 10 November 2016

Dear Hayley J,

We are also glad you chose Loews Santa Monica for your beach vacation. We can’t wait to welcome you back to the beach soon.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2016

we had a fire pit room over looking the ocean worth every penny, comfortable beds, clean and spacious.
The staff went beyond our expectations, moved us to this room after the original room was by the pool with no view. staff friendly and gave recommendations of where to eat and what to do.
Onsite spa facility was an extra bonus.

Room Tip: ask for a fire pit overlooking the ocean
  • Stayed: October 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank helen_greig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 10 November 2016

Dear helen_greig,

So happy you enjoyed every aspect of your stay, including our topnotch accommodations, facilities and staff. We are pleased to hear we were able to accommodate your desire for an oceanfront view, which provided to die for views. We can’t wait to welcome you back for another comfortable stay.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2016

Great location, easy walk to old main street, the beach and all of the shops in Santa Monica. The staff and the valet people ware all nice and friendly with the exception of the bar staff who all seemed to be trained at the same school of "why are you bothering me?"

  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 25 November 2016

Dear Tony P,

We are pleased you enjoyed our topnotch location and at the beach however disappointed to hear of your experience with our staff. We sincerely apologize that your impression was not a better reflection of our commitment to excellence and are want you to know that we are investigating. We do hope to have the opportunity to welcome you back to the beach in the future.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

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Reviewed 2 November 2016

The night before leaving we asked for a late check out which was declined due to a event the following day which is fine, however we were then told we could not leave our bags with the bell boy post checkout and were then told "you are not to be on premises after midday". No one told us this earlier and it was only by chance that we asked for the late checkout we found this out. i told the lady at the front desk we had a late flight and already had transport booked for in the afternoon, she suggested we wait on the footpath with our luggage till 4pm. So we basically lost the whole last day of our trip because we had 5 peices of luggage and no where to put them. We then spent 10 hours at LAX as a result. At 9.45pm the night before checkout we had trade staff outside our door making ridiculous amounts of noise and again at 8am the next morning, we had to jump over beds and furniture just to get down the hall to get breakfast. Never again will i stay here and i will be making sure our corporate travel agent never books anyone from our company(20,000 employees worldwide) into a Loews hotel again. Also upon checkout the front desk offered us $75 off our mini bar to apologise, only problem was we didnt consume anything from the minibar.

  • Stayed: October 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
2  Thank hayleys164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded 6 December 2016

Dear hayleys164,

Thank you for your comments. We are disappointed to hear of the issues you encountered during your stay and want you know that we sincerely apologize that your impression was not a better reflection of our commitment to excellence. We assure you that we are investigating and do very much hope to have the opportunity to welcome you back in the future for a flawless stay.

Sincerely,
Sean Steenson

Hotel Manager
Loews Santa Monica Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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