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“Horrible service”

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Loews Santa Monica Beach Hotel
Ranked #11 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersGold level
santa monica california
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Horrible service”
Reviewed 4 July 2006

Brought out of country guests to visit and have dinner at Ocean and VIne Restaurant at Loews in Santa Monica. The food was expensive and the service was horrible. The waitress was casual and not at all interested in following up on our order after the appetizer was received. We waited one hour before being able to place the main course order and in the interim the wait staff was setting the room up for breakfast. The noise was unbelieveable and no conversation was possible. We had to literally go into the kitchen to find our waitress. It was embarassing for our overseas guest to witness this display of unprofessional dinig service. Avoid this dining room at all costs. I live in Santa Monica and will never recommend this restaurant to any colleagues.

  • Stayed June 2006
    • Value
    • Service
Helpful?
4 Thank bella7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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  • Cleanliness
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Scottsdale, Arizona
Level 6 Contributor
104 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed 2 July 2006

What do people find attactive about Santa Monica. The beach was so full of homeless and kids that looked like gangbangers, I was afraid to take my young children down to it. The Santa Monica Pier, by the way, is a dirty dump that smells heavily of sewage. In fact, we drove past Santa Monica City Hall only to find about 2 dozen homeless people camped out in the front grass. I understand that that poor will always be with us, but I don't want them around me on my vacation at $500 night.

The hotel was pretty nice, but more like a $250/night and not nearly $500/night with tax. Way overpriced for what you get. We stayed at the Loews Coronado Bay earlier in the week and the bottled water in the room cost $7.00 a bottle in Santa Monica Loews but $4.50 a bottle in San Diego; they just jack up the price for the same product at the same hotel chain but a different location. What gives?!

They do tried hard to please at Loews and it is one of our favorite hotel chains for kids. We just found this hotel to be WAY over priced and Santa Monica a dump.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ScipioAfricanus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 29 June 2006

The hotel was extremely clean and service was good. We had a full ocean view w/ a balcony which was nice. The only problem was I could hear the girls in the next room talking & laughing clearly..... at 1:15am!! We usually stay on Sunset Strip and have NEVER had a problem w/ noise. I wouldn't expect to have a problem w/ noise at a hotel of this class.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 June 2006

The Loews in Santa Monica was great. Upon driving up my friend remarked "it looks like a giant California Pizza Kitchen restaurant!" The yellow and blue awnings are a bit cheap looking but the inside is very luxe and modern. The lobby bar and waiting area were very lively-though that could have been due soley to World Cup watchers. Our room faced the ocean. It was spacious clean and modern. I loved the bathroom! it had a great steam shower and a whirlpool tub. There was a bit of construction going and so it was a bit noisy during the day but at night the sound of the ocean rolling in could not be beat. The Santa Monica pier area is home to many homeless folks so if you are up early to walk on the beach or go for a run you will see them. The staff at the hotel was very courteous and helpful. The price was reasonable given that you can just walk across the street to the beach. The pool area was also nice but a bit smaller than it looks in the pictures. The gym facility was very good with an excellent assorment of free weights, weight machines and cardio machines and ample room to use it all.

Helpful?
1 Thank biztrvlr240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden Valley, California
Level 6 Contributor
205 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 26 June 2006

I would have rated this hotel terrible, but at check out when I went throught my list of, mold on ceiling of the shower, only one bath robe, suppose to be an ocean front room but could not see the water for the bushes, and if I jumped up and down on the bed I could see the ferris wheel on Santa Monica pier, out of pinot noir at the bar, out of sauvignon blanc at the bar, tons of kids running all over the place, they discounted us half the room rate. For over $400 per night they should be ashamed of their selves, Never again

  • Stayed June 2006, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Vickinbobyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
Level 4 Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 24 June 2006

I found the accomodations and staff at Loews Santa Monica to be top drawer people. The room view was awesome (we were upgraded to a full ocean view); the pool staff demonstrated great service; the hotel breakfast outperforms most hotel restaurants and the meal wasn't pricey - right down to the security staff who helped us with suggestions for our morning ocean run. At first we were going to stay at nearby SHUTTERS and spend both arms and legs - thank goodness they were sold out and Loews only cost one leg and half an arm. I highly recommend Loews - if you seek a location by the beach, near the action and still chill.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ChicagoSpy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 June 2006

I just completed a four night stay at the Loews Santa Monica Beach Hotel. I agree that it's a 4 Star hotel, but it's time for some room upgrades. There should be a real desk chair, not an upholstered living room chair. Toilet was an inconvenience having to be flushed by pushing a large button in the center of the tank and flushing sounded like an explosion. Wall coverings were patched rather than replaced. Very loud noise when turning off the shower.

As others have mentioned, everything is overpriced.

Both times I called for service, it took much too long for the phone to be answered.

My stay ended on a very sour note. I was charged for parking for all four nights. I didn't have a car and when I said I didn't, the clerk had the nerve to question me. Since the car parkers would have to initiate the charge and I never gave anyone my room number, I really don't understand how this could happen.

Most employees who I encountered were friendly and accommodating.

Stayed June 2005
Helpful?
1 Thank TravelSheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Loews Santa Monica Beach Hotel

Property: Loews Santa Monica Beach Hotel
Address: 1700 Ocean Ave., Santa Monica, CA 90401
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Santa Monica
#3 Green Hotel in Santa Monica
#8 Luxury Hotel in Santa Monica
#9 On the Beach Hotel in Santa Monica
#15 Family Hotel in Santa Monica
#18 Business Hotel in Santa Monica
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Loews Santa Monica Beach Hotel 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Situated on the Pacific Ocean with the thriving Santa Monica city on one side and the sands of legendary Muscle Beach on the other, the Four-Diamond Loews Santa Monica Beach Hotel is a beachfront retreat offering dramatic views of the Pacific Ocean and beyond. Loews Santa Monica Beach Hotel has become the first luxury hotel in Santa Monica to receive the Santa Monica Green Business Certification. Offered through a partnership between The City of Santa Monica, Santa Monica Convention and Visitors Bureau, Santa Monica Chamber of Commerce and Sustainable Works, the certification program honors businesses that have taken measurable steps to incorporate sustainable practices into their operations. Open for breakfast, lunch and dinner, Ocean & Vine offers the option to dine fireside or outdoors on a spacious patio while enjoying breathtaking views of the Pacific Ocean and world-famous Santa Monica Pier. Ocean & Vine's contemporary California farm-to-table cuisine showcases thoughtful interpretations of the familiar favorites. Recently named one of the "Best Hotel Spas" by the readers of Conde Nast Traveler for the second year in a row, Ocean Spa & Fitness offers an array of supremely-relaxing services. From Heated Lava Shell massages to age-defying facials, the eco-friendly Ocean Spa will keep you feeling relaxed...Naturally. An expansive fitness center features state-of-the-art cardio equipment with iPod docking stations and personal televisions. Guests may also take advantage of the full service salon. World-class biking, surfing, dining and shopping are right outside the hotel's door. Offering convenient access to everything Santa Monica has to offer, the hotel is just blocks away from the Santa Monica Pier, Third Street Promenade and the new Santa Monica Place mall. Muscle Beach's 26-mile paved strand offers the ideal setting to bike or blade. Santa Monica also boasts rich cultural history with an abundance of museums and theaters. Working with one of the hotel's Les Clefs d'Or certified Concierges puts all this and more at each guest's fingertips. ... more   less 
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Also Known As:
Santa Monica Loews

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