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“Third time but not exactly a charm”

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Loews Santa Monica Beach Hotel
Ranked #11 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersGold level
Northern NJ
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Third time but not exactly a charm”
Reviewed 28 August 2006

This was our third stay this year at this facility and I was indeed one of their advocates but now I have developed some reservations about the property having experienced what I would define as "inappropriate customer attitude" from new management staff.
First, sign up for the Loews First Card, it matters. However, if you have previously signed up you will notice that they have no record of your choices. That's not exactly bad but its not exactly good either.
Second: When you book a reservation, I learned the hard way that if you do not book on their website but use another source
(aka travel agent or amex or expedia etc) you will receive your Loew's First ameneties but you will not get credit for your stay on Loew's first. What that means is you will not go from basic to gold level etc
The rooms are very clean, housekeeping is fine, and the beds are comfortable.
The business center prices for internet and page copies (1 Copy, like doing your boarding pass is $2.50 a page, internet minutes are 71 cents per minute, disgusting at best)
Fourth: We did try more of the internal eating options this trip. The breakfast crew still need to get more up to speed, had to ask for a coffee refill 3 times and they never cleaned the dishes (we did the $21 pp breakfast buffet) once.
We actually ate at Ocean and Vine for dinner. Wasn't bad wasn't great but it is pricey.
Fourth and perhaps the most important:
Having stayed several times before I know how accomodating the staff can be and yes, we have been there before with major events being done locally.
They have a new front office individual, whether he is an asst mgr or higher I did not inquire but I have to tell you he does not know how to treat customers with vision or even basic customer service respect. I would name him here but quite frankly you'll understand yourself if you encounter him during your stay. Worst attitude I ever saw and it wasn't one issue but about 5.
Fifth: Watch valet again, they will overcharge at any chance.
Do not order room service if you are leaving before 5 am, they will botch the order royally but they will apologize.
Conceirge even tipping them, still gets it wrong. I was waiting very early morning for the arranged ride. The driver was told to pick up a member of the opposite sex and ignored me. I did not miss my flight, I could have, but he was a crafty experienced driver.
The pool is very crowded in the summer and the homeless issue is quite more obvious in the summer than it was in our previous stays.

  • Liked — having the knowledge of having been there before
  • Disliked — outdoor booked parties that kept one up at night
  • Tips/Secrets — check the reviews regularly, management and other changes can change very quickly in as few as 4 months. It went from being very nice to maybe not next time. Make sure it works for your family's needs
  • Stayed August 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6 Thank Snowey917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 August 2006

This is such a lovely hotel and ideally located on Santa Monica's beautiful shoreline.

As one of the top hotels in town, it is, as you would expect, top service. Helpful desk attendants, good concierge and a good choice of food on the menu.

The swimming pool is narrow but a nice area to hang out. The rooms are small in size as are the double beds, which proved a minor problem. however with such amazing views and such an ideal location, I could not complain!

Ideal for families wanting to relax.

1 Thank sant7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 August 2006

When my dad comes to visit he always choosees a local hotel over my apartment couch...can't blame him. This past visit he booked a room at Loews on the beach in Santa Monica and we had a marvelous time. The room was stunning, but what really stood out to me was how every nook and crany of the hotel was inviting. Instead of calling it a night after dinner out in Santa Monica, we would find a comfy sofa in the lobby area, order a couple cocktails and talk for hours. The facility really lends itself to this sort of comfort. The pool was fantastic...reserve your chair early. And the cheese fondue at the Ocean and Vine restaurant was to die for! Everything about this stay was inviting, so much so that next time my dad comes to visit I may get a room there myself. It's like taking a vacation mere blocks from my front door.

  • Stayed March 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
2 Thank elboogie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lenzerheide, Switzerland
Level 5 Contributor
82 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 21 August 2006

Greeted by grumpy staff at the reception, our room was not ready when we arrived, so we left our luggage and were promised that everything would be taken care of. When we returned at 4pm, we got our room. No luggage. And nobody knew where it was. Then half of it arrived. The rest came much later.

The experience of the restaurant was a mixed blessing as well. Again greeted by a "Do not disturb me" attitude, we found the menu "interesting". The wine we ordered was out of stock. Our food was served to the next table, then came back, and we finally got it - food was good, though.

Staff around the swimming pool was very attentive and friendly. The pool itself was overcrowded with kids. The hotel never got the pool cleaned properly overnight, the water was a bit milky all the way, and lots of sand in the hot tub.

If you and your spouse have different names, make sure you register both names on check-in - should you forget the key and should the room be in the name of the spouse whose name is different, you can otherwise count on spending your time somewhere else than in your room - "all for your safety", of course, will the reception staff tell you. They are always "correct" - never friendly or helpful.

Speaking about your room - WiFi is only available in the lounge, although the system allows you to register, and pay, for WiFi use in your room, but then it disconnects ... but the hotel credited us for this, and we used broadband access in the room instead.

The hotel itself is really beautiful, very nicely situated. Rooms are large, and housekeeping is good at cleaning and changing towels, but better bring your torch in case the lamps don't work. Also, don't count on the TV set - you may think it is patriotic with many stars, and stripes, flashing over the screen.

On the day of check-out, be sure to try to settle your bill early. Reception staff works on an anti-cyclical basis. There are lots of people in the morning, when no guests are checking out, and there were only two people for plenty of guests around 11:30am when everybody wants to check out.

Overall, this hotel could be the most wonderful experience, if its staff in all department were as friendly and attentive as the guys who serve the pool area. There are places with much better service for the same price in Santa Monica - the Merigot, next door to the Loews, is one.

Stayed July 2006
4 Thank mschuette4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santa monica
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2006

My boyfriend and I wanted a romantic getaway for the weekend and booked our stay at the Loews Santa Monica. We loved the location and friendly knowledgeable staff. The concierge had tons of great suggestions on things to do and places to eat.
We enjoyed one dinner at the restaurant in the hotel and the food was amazing! Our room had a gorgeous view and even the gym was great. What a great trip -- we'll definitely be back!

  • Liked — view and location
  • Stayed July 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1 Thank uclasarah4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2006

The hotel itself is beautiful- and for this price it should be. In all, we couldn't have done without the pool and its view-but for 429.00 a night? (widowed mom, 2 kids). Any meals eaten there ran at least 50 to 60 when a block away at the peir--there is a taco bell, burger king, and pizza hut! Gratuities will kill you!!
We purchased a full ocean veiw with balcony--expecting an unobstructed scenic overlook with a deck i could stand on--instead it was a 2nd floor, trees in the way, 1 ft out deck which you can lean on --if the door is open, not step out on.
There is no coffee maker--but 3.00 coffee downstairs (and they expect a tip) and a non-requested full mini bar with 7.00 water and 28.00 champagne and other alcohol, but no place to cool your own drinks, forcing you to buy their items--I just emptied it and put my stuff in it.
Not liking people in my room while not there, I posted the "do not disturb" sign which provoked message after message of housekeeping reminders. On the 3rd day, they just removed the tag and entered anyways!
My itinerary listed inter net--but this means its only available! It cost $10 a day to use!
When my son requested a pair of pant dryed he was informed that the service was only for swim suits--so not all is as it seems.
I requested service to a Universal Studio -BEWARE- tour which departed at 9am and drove you to a downtown building a few blocks away where you then were herded into a building for payments and then waited while they parted you out to the correct buses for the tour--Universal arrival time was 11am. But.....the driver (except for the notice of 15% gratuity on a 411.00 package--ya right!) was exceptionally polite and humorous and picked us up prompty at departure time.
All in all I had a great time and really liked the location--but is anywhere in Santa Monica bad? (I'm from Minnesota) Perhaps I just had champagne taste on a beer budget--but then somethings are just plain rip offs! It is a tourist trap, after all. HAVE LOTS OF MONEY READY!!!

  • Liked — The pool and the veiw
  • Disliked — The room and the money sucking!
  • Tips/Secrets — No cofee makers, no fridge, expensive everything and interent is not free.
  • Stayed August 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3 Thank SherryLynnSherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North London Finchley
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 11 August 2006

After travelling round, we decided to end our vacation with a week on the beach in LA. This was a mistake. if you have kids who want to see Disney and Universal or things to do in LA then if you dont mind the $400 a day plus (if you have a car to park) this will do but if you don't need to be in LA, find somewhere else.

The hotel is not quite on the beach but close enough. The road you cross is nothing. The beach is very wide, seema a long way to the ocean. You are very close to the pier which looked fun and around 1.5 miles from Venice Beach which is great, specially on Sunday when the Americans go out to play.

You are also a short walk for the 3rd Street promenade where there is a "no traffic" zone, cinemas, restaurants and shops.

The rooms are good, the staff are eager to please, you do feel important when you stay here. The LA traffic is terrible. There are down and outs on the street near the hotel (well we have them in London too but somehow in the USA you dont see so many) The pool is not great, small, no deeper than 4 feet and, in season, full of kids.

Like many hotels of this quality, the facilities can be expensive $10 for 10 minutes on the internet ( the concierge will tell you the local internet cafe). It is very close to Shutters and a few other similarly priced hotels. We did not get to see them to compare. We had booked in for week but had not prepaid so after three days we checked out and drove to Palm Springs where we spent 4 days in luxury ( off season in August) for the price of one night in Loews.

Its not their fault. Its a good hotel in an expensive city, probably no more than a similar hotel might be in London. The staff are excellent. Its clean,and on the beach.

The question you need to ask is...do you really need to be in LA

3 Thank DavidLewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Loews Santa Monica Beach Hotel

Property: Loews Santa Monica Beach Hotel
Address: 1700 Ocean Ave., Santa Monica, CA 90401
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Santa Monica
#3 Spa Hotel in Santa Monica
#8 Luxury Hotel in Santa Monica
#9 On the Beach Hotel in Santa Monica
#15 Family Hotel in Santa Monica
#18 Business Hotel in Santa Monica
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Loews Santa Monica Beach Hotel 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Situated on the Pacific Ocean with the thriving Santa Monica city on one side and the sands of legendary Muscle Beach on the other, the Four-Diamond Loews Santa Monica Beach Hotel is a beachfront retreat offering dramatic views of the Pacific Ocean and beyond. Loews Santa Monica Beach Hotel has become the first luxury hotel in Santa Monica to receive the Santa Monica Green Business Certification. Offered through a partnership between The City of Santa Monica, Santa Monica Convention and Visitors Bureau, Santa Monica Chamber of Commerce and Sustainable Works, the certification program honors businesses that have taken measurable steps to incorporate sustainable practices into their operations. Open for breakfast, lunch and dinner, Ocean & Vine offers the option to dine fireside or outdoors on a spacious patio while enjoying breathtaking views of the Pacific Ocean and world-famous Santa Monica Pier. Ocean & Vine's contemporary California farm-to-table cuisine showcases thoughtful interpretations of the familiar favorites. Recently named one of the "Best Hotel Spas" by the readers of Conde Nast Traveler for the second year in a row, Ocean Spa & Fitness offers an array of supremely-relaxing services. From Heated Lava Shell massages to age-defying facials, the eco-friendly Ocean Spa will keep you feeling relaxed...Naturally. An expansive fitness center features state-of-the-art cardio equipment with iPod docking stations and personal televisions. Guests may also take advantage of the full service salon. World-class biking, surfing, dining and shopping are right outside the hotel's door. Offering convenient access to everything Santa Monica has to offer, the hotel is just blocks away from the Santa Monica Pier, Third Street Promenade and the new Santa Monica Place mall. Muscle Beach's 26-mile paved strand offers the ideal setting to bike or blade. Santa Monica also boasts rich cultural history with an abundance of museums and theaters. Working with one of the hotel's Les Clefs d'Or certified Concierges puts all this and more at each guest's fingertips. ... more   less 
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Also Known As:
Santa Monica Loews

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