This was our third stay this year at this facility and I was indeed one of their advocates but now I have developed some reservations about the property having experienced what I would define as "inappropriate customer attitude" from new management staff.
First, sign up for the Loews First Card, it matters. However, if you have previously signed up you will notice that they have no record of your choices. That's not exactly bad but its not exactly good either.
Second: When you book a reservation, I learned the hard way that if you do not book on their website but use another source
(aka travel agent or amex or expedia etc) you will receive your Loew's First ameneties but you will not get credit for your stay on Loew's first. What that means is you will not go from basic to gold level etc
The rooms are very clean, housekeeping is fine, and the beds are comfortable.
The business center prices for internet and page copies (1 Copy, like doing your boarding pass is $2.50 a page, internet minutes are 71 cents per minute, disgusting at best)
Fourth: We did try more of the internal eating options this trip. The breakfast crew still need to get more up to speed, had to ask for a coffee refill 3 times and they never cleaned the dishes (we did the $21 pp breakfast buffet) once.
We actually ate at Ocean and Vine for dinner. Wasn't bad wasn't great but it is pricey.
Fourth and perhaps the most important:
Having stayed several times before I know how accomodating the staff can be and yes, we have been there before with major events being done locally.
They have a new front office individual, whether he is an asst mgr or higher I did not inquire but I have to tell you he does not know how to treat customers with vision or even basic customer service respect. I would name him here but quite frankly you'll understand yourself if you encounter him during your stay. Worst attitude I ever saw and it wasn't one issue but about 5.
Fifth: Watch valet again, they will overcharge at any chance.
Do not order room service if you are leaving before 5 am, they will botch the order royally but they will apologize.
Conceirge even tipping them, still gets it wrong. I was waiting very early morning for the arranged ride. The driver was told to pick up a member of the opposite sex and ignored me. I did not miss my flight, I could have, but he was a crafty experienced driver.
The pool is very crowded in the summer and the homeless issue is quite more obvious in the summer than it was in our previous stays.
- Official Description (provided by the hotel):
- Situated on the Pacific Ocean with the thriving Santa Monica city on one side and the sands of legendary Muscle Beach on the other, the Four-Diamond Loews Santa Monica Beach Hotel is a beachfront retreat offering dramatic views of the Pacific Ocean and beyond. Loews Santa Monica Beach Hotel has become the first luxury hotel in Santa Monica to receive the Santa Monica Green Business Certification. Offered through a partnership between The City of Santa Monica, Santa Monica Convention and Visitors Bureau, Santa Monica Chamber of Commerce and Sustainable Works, the certification program honors businesses that have taken measurable steps to incorporate sustainable practices into their operations. Open for breakfast, lunch and dinner, Ocean & Vine offers the option to dine fireside or outdoors on a spacious patio while enjoying breathtaking views of the Pacific Ocean and world-famous Santa Monica Pier. Ocean & Vine's contemporary California farm-to-table cuisine showcases thoughtful interpretations of the familiar favorites. Recently named one of the "Best Hotel Spas" by the readers of Conde Nast Traveler for the second year in a row, Ocean Spa & Fitness offers an array of supremely-relaxing services. From Heated Lava Shell massages to age-defying facials, the eco-friendly Ocean Spa will keep you feeling relaxed...Naturally. An expansive fitness center features state-of-the-art cardio equipment with iPod docking stations and personal televisions. Guests may also take advantage of the full service salon. World-class biking, surfing, dining and shopping are right outside the hotel's door. Offering convenient access to everything Santa Monica has to offer, the hotel is just blocks away from the Santa Monica Pier, Third Street Promenade and the new Santa Monica Place mall. Muscle Beach's 26-mile paved strand offers the ideal setting to bike or blade. Santa Monica also boasts rich cultural history with an abundance of museums and theaters. Working with one of the hotel's Les Clefs d'Or certified Concierges puts all this and more at each guest's fingertips. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, Hotels.com, Ebookers, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Loews Santa Monica Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Santa Monica Loews