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“Best location and service”
Review of Shore Hotel

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Shore Hotel
Ranked #2 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 6 May 2014

A fantastic stay with really helpful staff. They basically organised everything for us. Location perfect across the road fro Santa Monica Pier and the bus stop which we took to Venus Beach. Heaps of shops/restaurants/bars on 3rd Ave just a short walk away. Just perfect! Highly recommended.

  • Stayed: May 2014, travelled with family
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Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph H, Manager at Shore Hotel, responded to this reviewResponded 7 May 2014

Mark C,

We appreciate you taking the time to provide viewers with such a fabulous review. Our team enjoys being able to assist our guests with organizing any type of service needed to fully experience our property. Thank you for recommending Shore Hotel as the perfect place to stay in Santa Monica. We look forward to seeing you again soon.

Joseph Heywood

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1,608 - 1,614 of 2,999 reviews

Reviewed 6 May 2014

Very good hotel with a fantastic location facing the sea and just on a short walk from the st. Monica pear. Very confortable rooms with a very personalized service. the fantastic vallet service is an added value

  • Stayed: April 2014, travelled with family
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1  Thank Jorge G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph H, Manager at Shore Hotel, responded to this reviewResponded 7 May 2014

Jorge G,

Thank you for the kind review. We will pass along your praise to the mentioned departments as they will be pleased to hear how their personalized service contributed to such a fantastic stay. Please join us again the next time your travels draw you to Santa Monica.

Joseph Heywood

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Reviewed 2 May 2014 via mobile

The first time we stayed here was in Oct. 2012 when they first re-opened and we loved it. Unfortunately, this visit fell short of our original experience. We felt completely nickel and dimed. The slippers in our bathroom were NOT complimentary ($5.00/pair), the "fast" internet cost is $43.00 for 3 days and even that was very spotty. The cell service inside the hotel was NON-EXISTENT. If we had traveled with kids and needed to contact them or a nanny - even via text - this would have been IMPOSSIBLE. We find this to be a serious safety concern. When we asked the front desk about this, they claimed it had something to do w/ our provider (AT&T) in the area, yet the instant we stepped outside the hotel, we had full cellular service. This, to us, is suspicious at best.

Not able to get a late check-out. "Valet" is a flexible term since we still had to go the basement to retrieve our car.

Great location, but for the price, we'd expect a better all-around experience. Unfortunately, we won't be returning for a third visit.

Stayed: May 2014, travelled as a couple
1  Thank HungryHoneymooners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph H, Manager at Shore Hotel, responded to this reviewResponded 7 May 2014

HungryHoneymooners,

Thank you for taking the time to write a review regarding your experience. We appreciate your feedback as we are always trying to improve our property. I would like to further discuss your concerns in person and the opportunity to win back your business. Please contact me directly at 310.656.7173 or at josephheywood@shorehotel.com, I look forward to hearing from you.

Joseph Heywood

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Reviewed 2 May 2014

Across the road from Santa Monica Pier is exactly where you want to be when visiting Santa Monica, as well as not far from lots of shops and restaurants/bars.
Hotel itself is very new & modern, rooms were great. Comfortable beds & possibly the best shower ever!

  • Stayed: April 2014, travelled with friends
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1  Thank scoot_95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, Guest Services Supervisor at Shore Hotel, responded to this reviewResponded 4 May 2014

Dear scoot_95,

Thank you for taking the time to review our hotel. We truly value your feedback, and sincerely appreciate your business. I hope we may have the opportunity to welcome you back again very soon.

Warm regards,

Adam Burke

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Reviewed 1 May 2014

I would book my next stay in Santa Monica at the Shore Hotel. All the staff went out of their way to be friendly and helpful. Even the cheerful "welcome back" when we returned from an outing was refreshing and made us feel important. I have nothing bad to say about this hotel. Perfect location, clean, valet service was great - it was all good.

  • Stayed: April 2014
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Thank Bodiebrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, Guest Services Supervisor at Shore Hotel, responded to this reviewResponded 4 May 2014

Dear Bodiebrock,

Thank you for taking the time to review our hotel. It was truly a pleasure to have you stay. We really value your feedback, and sincerely appreciate your business. I truly hope we may be able to welcome you back at the Shore soon.

Warm regards,

Adam Burke

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Reviewed 30 April 2014

Great location just across the road from the beach and the pier. Lovely rooms and great ocean views. The staff were amazing - best experience of service we had the whole time in the USA.

Pool area was great and despite the location was quiet and restful.

Room Tip: Ocean view definitely the way to go!
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  • Stayed: April 2014, travelled with family
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Thank travelisg00d4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, Guest Services Supervisor at Shore Hotel, responded to this reviewResponded 4 May 2014

Dear travelisg00d4u ,

Thank you very kindly for taking the time to review and leave feedback about our hotel. I'm very glad that you enjoyed your recent stay, and I hope we can welcome you back soon.

Warm regards,

Adam Burke

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Reviewed 30 April 2014

My girlfriend and I stayed here for 3 nights... checking in was easy and quick. Valets and all staff were as quick and friendly as you could hope for. First night we had a garden view suite which usually means a parking lot but since it was ground floor, it actually included a nice secluded patio with a great common area garden space. Unfortunately the third party site I used (bookit.com) didn't allow me to request a king size bed and we were given two doubles (not hotel's fault).
The front desk were able to accommodate us though and moved us for the second and third night which was greatly appreciated considering they were totally booked up. This is a perfect location for Santa Monica and I don't have a bad thing to say about the hotel itself or the staff... great stay. Book here if you can.

Room Tip: Garden view suites are more quiet than city view (basically a view of the mall and busier road)... s...
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  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Dylan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, Guest Services Supervisor at Shore Hotel, responded to this reviewResponded 4 May 2014

Dear Dylan M,

Thank you for taking the time to respond and review our hotel. I am glad to learn that you enjoyed your recent visit. We truly value your feedback and business, and hope to have the opportunity to welcome you back in the near future.

Warm regards,

Adam Burke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shore Hotel

Address: 1515 Ocean Avenue, Santa Monica, CA 90401-2118
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 36 Hotels in Santa Monica
Price Range: £248 - £447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shore Hotel 4*
Number of rooms: 164
Official Description (provided by the hotel):
The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property.Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more   less 
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