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“Shore for sure...”
Review of Shore Hotel

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Shore Hotel
Ranked #2 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 10 May 2014

Extremely well positioned and comfortable hotel at a reasonable price, even for an ocean view (especially having regard to the properties around it). Alex was a star, particularly when we discovered that our ocean view room was "angled" to but not facing the ocean and we were able to shift to one that looked over the pool to the ocean (angled is not really ocean view, although if you are towards the front of the building, and on the north side, you might see the Pier and that would be enough). Check in is not guaranteed until 4.00pm, which was frustrating after arriving from an early morning flight, but we went for a walk and a bite and were in by about 2.30pm. There is no cell/mobile phone coverage in the room (very frustrating for business and personal reasons) and only limited from the balcony...but not a bad place to sit and wait for it to find you - if it does. Beds and room very comfortable, although only limited storage/closet space. Position is excellent - close to good restaurants, 3rd Street Promenade, Santa Monica Place and much more. Hop on/hop off tour bus stops just outside. All staff very helpful - Julie and Christina on the desk and bell man Randall assisted us in particular (in addition to Alex, who seems to catch everyone's attention). Doesn't have the reception/foyer of Loews or the bar and restaurant of Shutters, but it ticked the box for us - the casual dining at Blue Plate Taco is terrific and you can walk to Shutters for a drink and fine dining using the saving on the room tariff.

  • Stayed: May 2014, travelled on business
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Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, Guest Services Supervisor at Shore Hotel, responded to this reviewResponded 11 May 2014

Dear David G,

Thank you for taking the time to review our hotel. It was quite a pleasure to welcome you, and I'm glad to learn you had a pleasant stay. We sincerely appreciate your business and certainly hope to welcome you back soon.

Warm regards,

Adam Burke

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1,604 - 1,610 of 2,999 reviews

Reviewed 9 May 2014

After a long flight from the East Coast - Alex checked me in and welcomed me to the Shore Hotel with a glass of champagne. The hotel staff is professional, accommodating and focused on the details. If you’re a business traveler it’s a perfect hotel to decompress after a long day in the office. There are plenty of restaurants, shops and sightseeing with I block of hotel. Have fun.

Room Tip: Ask for a view of Santa Monica Peir
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  • Stayed: May 2014, travelled on business
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1  Thank Jose L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina M, Assistant Front Office Manager at Shore Hotel, responded to this reviewResponded 10 May 2014

Jose L,

Congratulations on your first review! I am glad to hear that your stay with us went well. We do our best to ensure that we are exceeding the expectations of each of our guests and making their experience with us memorable. We understand that you have a choice when traveling and wanted to thank you again for being our guest! We hope to see you again soon!

Best,

Christina Maranon

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Reviewed 8 May 2014

I checked in at The Shore and it could not have been better. Alex at the front desk was great. Early morning, long flight, longer meetings, this was a reprieve. Glass of champagne just helped take the edge off. Room was clean, modern, and comfortable. All were friendly, and I'll be back to The Shore any time I'm in LA. Thank you!

Room Tip: Just be nice to the people that serve you
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  • Stayed: May 2014, travelled on business
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1  Thank BizTrav12344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina M, Assistant Front Office Manager at Shore Hotel, responded to this reviewResponded 10 May 2014

Biztrav12344,

Congratulations on your first review! We truly appreciate the time that you took to share your experience with us! Our number one goal at Shore Hotel is customer service. We do our best to ensure that your stay with us is exceptional. It was certainly a pleasure to have you as our guest please let us know when you will be in the area again soon as we would like to welcome you back!

Best,

Christina Maranon

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Reviewed 7 May 2014

We had a excellent stay at the Shore Hotel. As frequent visitors of Santa Monica we were very impressed with the service and location of the Shore Hotel. The staff were so helpful with directions and so friendly. The hotel is located right across the street from the Santa Monica Pier, walking distance to tons of shopping and great restaurants. As well the Taco restaurant attached to the hotel has the best shrimp tacos I have ever had. I was worried that the hotel might not be great with kids however we had 2 small children with us and everything was wonderful. We look forward to staying here again on our next trip!

  • Stayed: May 2014, travelled with family
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Thank Liv734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina M, Assistant Front Office Manager at Shore Hotel, responded to this reviewResponded 10 May 2014

Liv734,

We appreciate your kind feedback regarding your experience at Shore Hotel. I am delighted that our staff was able to provide you with a warm and friendly service. Our team does their best to ensure that our guests feel at home when staying with us. Please let us know when you will be in the Santa Monica area again as we would like to invite you back! Thank you again for being our guest.

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Reviewed 6 May 2014

A fantastic stay with really helpful staff. They basically organised everything for us. Location perfect across the road fro Santa Monica Pier and the bus stop which we took to Venus Beach. Heaps of shops/restaurants/bars on 3rd Ave just a short walk away. Just perfect! Highly recommended.

  • Stayed: May 2014, travelled with family
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Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph H, Manager at Shore Hotel, responded to this reviewResponded 7 May 2014

Mark C,

We appreciate you taking the time to provide viewers with such a fabulous review. Our team enjoys being able to assist our guests with organizing any type of service needed to fully experience our property. Thank you for recommending Shore Hotel as the perfect place to stay in Santa Monica. We look forward to seeing you again soon.

Joseph Heywood

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Reviewed 6 May 2014

Very good hotel with a fantastic location facing the sea and just on a short walk from the st. Monica pear. Very confortable rooms with a very personalized service. the fantastic vallet service is an added value

  • Stayed: April 2014, travelled with family
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1  Thank Jorge G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph H, Manager at Shore Hotel, responded to this reviewResponded 7 May 2014

Jorge G,

Thank you for the kind review. We will pass along your praise to the mentioned departments as they will be pleased to hear how their personalized service contributed to such a fantastic stay. Please join us again the next time your travels draw you to Santa Monica.

Joseph Heywood

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Reviewed 2 May 2014 via mobile

The first time we stayed here was in Oct. 2012 when they first re-opened and we loved it. Unfortunately, this visit fell short of our original experience. We felt completely nickel and dimed. The slippers in our bathroom were NOT complimentary ($5.00/pair), the "fast" internet cost is $43.00 for 3 days and even that was very spotty. The cell service inside the hotel was NON-EXISTENT. If we had traveled with kids and needed to contact them or a nanny - even via text - this would have been IMPOSSIBLE. We find this to be a serious safety concern. When we asked the front desk about this, they claimed it had something to do w/ our provider (AT&T) in the area, yet the instant we stepped outside the hotel, we had full cellular service. This, to us, is suspicious at best.

Not able to get a late check-out. "Valet" is a flexible term since we still had to go the basement to retrieve our car.

Great location, but for the price, we'd expect a better all-around experience. Unfortunately, we won't be returning for a third visit.

Stayed: May 2014, travelled as a couple
1  Thank HungryHoneymooners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph H, Manager at Shore Hotel, responded to this reviewResponded 7 May 2014

HungryHoneymooners,

Thank you for taking the time to write a review regarding your experience. We appreciate your feedback as we are always trying to improve our property. I would like to further discuss your concerns in person and the opportunity to win back your business. Please contact me directly at 310.656.7173 or at josephheywood@shorehotel.com, I look forward to hearing from you.

Joseph Heywood

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Additional Information about Shore Hotel

Address: 1515 Ocean Avenue, Santa Monica, CA 90401-2118
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 36 Hotels in Santa Monica
Price Range: £248 - £447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shore Hotel 4*
Number of rooms: 164
Official Description (provided by the hotel):
The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property.Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more   less 
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