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“Delightful stay! Excellent hotel” 5 of 5 bubbles
Review of The Ambrose

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The Ambrose
Ranked #8 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersGold level
Grafton, Canada
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Delightful stay! Excellent hotel”
5 of 5 bubbles Reviewed 7 May 2014

We were visiting family in Santa Monica and found this hotel. The King size bed was very comfortable and the room was spacious. We were on the third floor facing onto the courtyard with our own little balcony. It was sufficiently roomy that I painted plein air two mornings in a row. The street noise was minimal, and very quiet from 11 pm to 6 am. The included breakfasts were fabulous: Fresh fruit salad, choice of yogurt, cereal, muslix, coffee, tea and herbal tea, croissants (chocolate, plain and almonds), sticky buns, muffins, toast, jam etc. We were two adults eating breakfast, but I saw a few families with young children, under 10 years old, who found plenty to eat. Fresh fruit such as apples and oranges were available during the day. We did not have our own car, so we did not have to pay for parking. Coming from a big city, $20 is not an outrageous amount to pay for parking in a city next to LA. I saw some complaints about the hotel being run down. I did not see any worn carpets, our TV was a flat screen, the bathroom was spacious. It is not the Fairmont Miramar, but neither is the price. This is not a luxury hotel, but it is an excellent hotel.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank 7didi7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 9 May 2014
Thank you for your positive comments on the Ambrose Hotel.

Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations...

We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest.

Your positive feedback makes it all worth our efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,197 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 7 May 2014

this hotel needs a major make over they
raise prices and do not up date the hotel They have tube tv worn carpet and a very run down feel they took out the one ice machine so you must ask for ice no more newspaper they just keep cutting

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank rosey2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 9 May 2014
We're very sorry to hear your unhappy feedback about the Ambrose Hotel.

We appreciate your honesty and research in finding us.
Our hotel is scheduled for renovations in 2014 that will address all your comments and suggestions.

We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay.

Your feedback makes it all worth it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chicago illinois
Level Contributor
87 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 3 May 2014 via mobile

I have stayed in Santa Monica many times for business. This time I tried The Ambrose, a little off the beaten path and in a quiet neighborhood. First the good - pleasant, courteous and helpful staff, good array of toiletries provided, including shower gel which is always nice, free water bottles on arrival, lovely continental style breakfast that is included. The garden is lovely to enjoy breakfast, and the little balcony off the room is nice, albeit very small. There is coffee service in the room that is nice, mini bar but the hotel has no bar itself. Parking is secure and under the building. Overall environment peaceful and relaxed.

The bad - and my reasons for saying this is not a four star - very dated. Old TVs as opposed to what I consider industry standard flat screens, all furniture very worn, chipped and dated, as was the bedding, marble broken off of the baseboards in the bathroom, fixtures old and squeaky, curtains with black stains on them and smelling of dust when I opened them to go onto the balcony.

There is a very small workout room - some cardio equipment and free weights. Oddly the only water available in the fitness room was a fountain that was broken.

I really liked the location here, but this hotel is over 20 blocks to the beach, not too much going on right in the vicinity. I liked this as I appreciate the quiet but those looking for more action within decent walking distance should stay closer to Ocean drive. There is a shuttle to take you there and some bicycles that can be used if available.

I really think this place has potential and I will return and give it another try, but think overall the hotel is dated and in need of a serious refresh. High marks for amenities and service - but work is needed in comfort, cleanliness and surroundings.

Stayed April 2014, travelled on business
Helpful?
3 Thank lawdogs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 6 May 2014
Thank you for your positive & critical feedback about the Ambrose Hotel.

We appreciate your honesty and research in finding us.
Our hotel is scheduled for renovations in 2014 that will address all your comments and suggestions.

We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay.

Your feedback makes it all worth it.

Ask for our BEST GUEST loyalty program for " repeat " visits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
5 of 5 bubbles Reviewed 28 April 2014

This was our third stay at The Ambrose. Both beeing expats in Asia and used to 5 star hotels this is exactly the hotel you are always looking looking for - A hidden gem in Santa Monica! The contemporary Asian design, combined with authentic and highly personalized service.
It is in walking distance from the beaches and medical centre at Santa Monica Boulevard. The hotel offer a shuttle service but is is just as easy to get a taxi or hop on a bus taking you down to the beach in minutes. Simple and nice breakfast in the morning plus room service. Wholefood around the corner! Most of all you feel like a local instead of a turist!

Green Features: Read about The Ambrose Hotel's environmentally friendly Practices
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 6 May 2014
Thank you Karina T so much for your positive feedback about your stay at the Ambrose Hotel - Santa Monica.

We appreciate your loyal return in coming back to us. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay.

Your feedback makes it all worth it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dominican Republic
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 26 April 2014

I had little knowledge of The Ambrose but took a chance. My visit, albeit brief was delightful. To start with, the front desk manager Linda, was so warm and welcoming. She set just the right tone for my stay and even offered to sew my dangling blazer button within moments of my arrival. Situated about 20 blocks from the beach, it made for a healthy walk to and from, but I enjoyed the walk and taking in the sights. In hindsight, I was glad it wasn't in the hustle & bustle of the beach area. It proved to be a bit of a sanctuary.

The hotel itself, although showing some age (e.g. warn floors) is still a gem. Relaxing and well appointed. My room was spacious, clean and comfortable

  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 6 May 2014
Thank you for your positive comments on your recent stay at the Ambrose Hotel - Santa Monica.

Our first time guest's frequently find our hotel and instantly catch our Santa Monica "vibe". They get to know our entire hotel, staff and accommodations like their own home or best friend's house.

We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest.

Your positive feedback makes it all worth our efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stuart, Florida
1 review
5 of 5 bubbles Reviewed 22 April 2014

I enjoyed my stay at the Ambrose, but more importantly your Associate Christian, was outstanding at your front desk. She was friendly and helpful, and her attitude was extremely pleasant. On a couple of occasions, I had to refer to the front desk for a number of requests. She was great in so many ways. Thorough and complete in her responses and taking care of my requests, all the while smiling and talkative.

The hotel was very clean,nice and I enjoyed the room, the surround and the ease to get to restaurants and the freeways. Breakfast was wonderful for a continental breakfast!

Thanks for a great stay,
Diane

Green Features: You can even drink the water right from the faucet!
  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 25 April 2014
Thank you Diane S. for your positive comments on your recent stay at the Ambrose Hotel-Santa Monica.

Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... that are like their own home.
We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest.

Your positive feedback makes it all worth our efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
1 review
5 of 5 bubbles Reviewed 20 April 2014

My wife and I were sent to this hotel for her business training for a week. Not know anything of the area or the city, let alone the hotel that was booked for us. We we're pleasantly surprised beginning the moment we arrived through its architectural sequenced entry. The scale of this hotel is proportioned intimately and that sets the tone of the attitude you receive from its management and staff. After 4 days of staying, we felt right at home.

Todd (the GM) and his crew will take good care of you and will accommodate whatever need you see fit. For example, our stay began around 9 am and check-in wasn't until 3pm, but they serviced our room ASAP and we were into our room around 10:30am. Following that, we had a late flight that departed around 9pm, but checkout time is 12pm. With time to burn, the Ambrose still provided all their customer amenities while we waited for our later flight, including letting us use the hotel shuttle to cruise around town and calling us a luxury Town Car when it was time to depart.

We made some good acquaintances on our visit, specifically José, one of their evening shuttle drivers. He was always a treat to chat with to and from our evening destinations. We hope to make it back to this hotel, whether it's for a stay or even just to say "hi" to the staff. We enjoyed it and we know you will too!

~the Kansas Couple

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dutchman1026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 21 April 2014
We couldn't have said it better...

Thank you for your positive review and comments about the Ambrose hotel.

Our first time guest's frequently find our hotel and accommodations like their own home.

Our staff strives to provide service & accommodations that exceed our guest expectations on every visit, every day for every guest.

Please contact me direct for any future returns for our BEST GUEST Program.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ambrose

Property: The Ambrose
Address: 1255 20th St, Santa Monica, CA 90404-1351
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Monica
#12 Romantic Hotel in Santa Monica
#13 Business Hotel in Santa Monica
#14 Family Hotel in Santa Monica
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — The Ambrose 3.5*
Number of rooms: 77
Official Description (provided by the hotel):
Located at the corner of 20th and Arizona Street, The Ambrose is in a quiet and unassuming neighborhood and is known for being an eco-friendly property. Having just completed an extensive, multi-million dollar renovation of all 77 guestrooms and public spaces, the distinctive California Craftsman design has been revitalized to reflect the essence of a large private home. Luxury linens, C.O. Bigelow bath products, complimentary in-room HSIA WiFi, complimentary continental breakfast, complimentary fitness center access and complimentary house car service await all guests! ... more   less 
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Also Known As:
Ambrose Hotel Santa Monica

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