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“Good ambiance. Lovely and clean” 5 of 5 bubbles
Review of The Ambrose

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The Ambrose
Ranked #8 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersGold level
San Luis Obispo, California
1 review
“Good ambiance. Lovely and clean”
5 of 5 bubbles Reviewed 10 July 2014

The people at the front desk were very friendly and helpful. Very clean and comfortable room. A quite haven in the middle of Santa Monica. The Ambrose has lovely ambiance. Close enough to the beach and shopping, but not right in the noisy middle of traffic.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 15 July 2014
Thank you Kim S so much for your positive feedback about the Ambrose Hotel-Santa Monica.

We appreciate your research in finding us. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay.

Your feedback makes it all worth it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,197 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
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English first
Santa Monica
2 reviews
4 of 5 bubbles Reviewed 8 July 2014

The hotel is located in a very nice, safe, quiet neighborhood. It was a very comfortable stay. If parking was complimentary and if there was a pool or a jacuzzi, I would have given it a 5. The price for the hotel was okay overall. I thought I was getting a good deal, only to find out that the parking was not complimentary and that it was very expensive to park there overnight.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Angelea J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 9 July 2014
Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica.

We appreciate our first time local guest's and instantly get to know our boutique " vibe" throughout the entire hotel, staff and accommodations...

We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest.

Your positive feedback makes it all worth our efforts. We will certainly take your suggestions into consideration for future stays.

Ask for our BEST GUEST "repeat" discounts on future stays, too.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

We have been staying at the Ambrose almost since it opened and through two managements. The location is great within (long) walking distance of the beach and promenade, It is very close to medical facilities and is within ten minutes (by car) to West LA, one hour to walk to West LA.

I cannot say enough about the staff; introduce yourself and get to know them. They are the difference between a pleasant and exceptional stay.


  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank emccartt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 7 July 2014
We couldn't have said it better...

Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica.

We strive to provide personal accommodations that exceed our repeat guest expectations on every visit, every day and for every guest.

Your positive feedback makes it all worth our efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 July 2014

The Ambrose is a good hotel, I like here, because this hotel really clean and comfortable. All staffs really good help me a lot. They have free shuttle bus , can pick people go to the bleach or third street. The name is chadran this shuttle driver really nice. He talks friendly and really interesting man. Today was him pick up me and my friend to the bleach. After 9pm he pick up us back to the hotel. Thanks him, really nice guy.

Room Tip: 421 is good room
See more room tips
  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ZHI KAI Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 7 July 2014
We couldn't have said it better...

Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica.

Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations...

We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest.

Your positive feedback makes it all worth our efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roslyn
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 4 July 2014

The general manager is arrogant and obnoxious and refused to correct the billing error. I have been a customer for approximately five years and will never return to this hotel again. He refused to return my call for five days and I finally confronted him when we checked out. Because of his obnoxious attitude neither my wife nor I will ever stay at the Ambrose again. We also disputed the over billing with American Express.

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 9 July 2014
Mr.Simon;

We sincerely apologize that we were not able to warrant a discount that met your expectations during your stay. I understand that the discussion was limited at your check out time as you were on the way out of the hotel.

We greatly appreciate your patronage and sincerely invite you back to the Ambrose in future stays.

For our most loyal guests, please ask for the BEST GUEST program "repeat" discounts.

We will address your AMEX card issue as it comes.

Please feel free to contact me directly at 310-315-3180 or via email ag gm@ambrosehotel.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

We had a last minute trip for business and we didn't have enough time looking for a hotel ahead of time so last minute we made a reservation. The feel of the hotel is really great, we felt right at home with the comfortable beds, great breakfast and friendly staff. Breakfast was simple but good especially with a 6 year old with us. We were also able to take advantage of the free shuttle service, thedriver I think who's name is Chadvan was very knowledgeable about the area and very accommodating. We would definitely stay again in this hotel on our next visit and we highly recommend this place to everyone!

Room Tip: No in house restaurants but simple breakfast is served. No pool. Room on the 3rd floor was great and...
See more room tips
Green Features: Love that they promote being green within the facility.
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SHELLA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 7 July 2014
We couldn't have said it better...

Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica.

Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations...

We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest.

Your positive feedback makes it all worth our efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

I've been coming to this hotel for years, when visiting my grandson in Santa Monica. I used to recommend it to others coming to SA. I've watched it consistently go down hill, while the owners take the $ and make no effort to upgrade. It's a shame since it has a nice location and a nice feel. The staff always does a nice job and i'am guessing they're frustrated.
I've heard promises in the past but no results.
The common areas are shabby. The chair in my room had a big unappealing stain on it. The tv's must be 15 years old ! They now started charging $20 to park your car.
I bumped into another guest that also has been staying there for years to see their family. The same feedback. Other than convenience, I wouldn't stay.

  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at The Ambrose, responded to this review, 7 July 2014
We’re very sorry to hear that your stay experience was not to your satisfaction.

We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you.

We anticipate the completion of our renovations this year that will bring a "new" Ambrose that will address all the issues you've pointed out.



Your feedback makes it all worth it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ambrose

Property: The Ambrose
Address: 1255 20th St, Santa Monica, CA 90404-1351
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Monica
#12 Romantic Hotel in Santa Monica
#13 Business Hotel in Santa Monica
#14 Family Hotel in Santa Monica
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — The Ambrose 3.5*
Number of rooms: 77
Official Description (provided by the hotel):
Located at the corner of 20th and Arizona Street, The Ambrose is in a quiet and unassuming neighborhood and is known for being an eco-friendly property. Having just completed an extensive, multi-million dollar renovation of all 77 guestrooms and public spaces, the distinctive California Craftsman design has been revitalized to reflect the essence of a large private home. Luxury linens, C.O. Bigelow bath products, complimentary in-room HSIA WiFi, complimentary continental breakfast, complimentary fitness center access and complimentary house car service await all guests! ... more   less 
Reservation Options:
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Also Known As:
Ambrose Hotel Santa Monica

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