We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Wonderful Experience overall” 4 of 5 bubbles
Review of Viceroy Santa Monica

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Viceroy Santa Monica
Ranked #5 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersBronze level
San Francisco, California
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Wonderful Experience overall”
4 of 5 bubbles Reviewed 3 January 2012

We were greeted warmly at the door after a long flight. The welcoming attitude continued at the front desk as we checked in for our stay. We were handed a glass of champagne--very much appreciated after flying. The gentleman that helped us check-in was friendly, genuine and professional. Our experience was the same anytime we stopped by the desk to ask questions or request service. Our experience at the Viceroy was so good we decided to extend our stay.

We did have a few issues in the restaurant--the service was either fantastic--like the front desk and valet or it was blatantly rude. Our first evening we ate in the bar and the bartenders were extremely surly and it was still early! We also had a run-in with an extremely rude hostess--but this was the exception.

Housekeeping is exceptional. I know that seems odd to point out but we have had some bad experiences with dirty rooms and broken showers etc. Our room was well cared for and that was much appreciated.

The hotel is part of the LA party scene right now so the lobby and bar get crowded on Thursday, Friday and Saturday nights. This wasn't a problem for us--our room was on the 7th floor and quiet. we would definitely stay at he Viceroy again.

Room Tip: Lower floor rooms on the East side facing the pool area will be noisy on the weekends as the bar and...
See more room tips
  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lori v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,495 reviews from our community

Traveller rating
    849
    373
    168
    68
    37
See reviews for
260
546
86
277
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (373)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 January 2012

We stayed for the second time on our stop over in LA. And I am glad we returned. Initiallly we chose the hotel for its proximinity to the beach and price class. Although we rented a car we ended up walking everywhere. Shopping, Dinner is all within walking distance.
Service is great, staff exremly friendly. Love the rooms, although compact, clean and light.
Staff was also great with the kids. no pretentiousness and friendly.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank srd294217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 January 2012

I have recently returned from staying in Santa Monica at the Viceroy Hotel over the Holiday period and spent 6 nights there.
As on my previous 4 visits, the hotel really lived up to my expectations and standards.
From checking in procedures, through room standards, decor, restaurant and bar service and ambiance, I cannot contemplate staying somewhere else whenever I visit Santa Monica either for business or for pleasure.
The staff are personable, helpful and attentive to the maximum level of need and nothing is ever too much trouble for any of them.
I wish we had this level of staff training in the UK. The staff have the knack of always being there for you without the stuffiness of more exclusive- or more expensive- hotels, are really friendly and approachable without being too familiar. As far as the staffing goes,it's perfect.
Good menus for all tastes in the Whist Restaurant and talented chefs.
The bar is buzzy, chic and fun but not overly noisy and is a great meeting place.
The hotel suits singles, couples and families alike. As a lone woman, I feel very comfortable and safe here.
I also love the decor. I first visited this hotel before it became a management chain. It seems to be growing and I would love to visit other hotels in the group--but that would mean that I would be missing out on time I could be spending at this one.
I am already planning my next visit. I really can't wait! I am a photographer who is constantly travelling and staying in lovely hotels but a stay in the Viceroy feels like coming home.

Ms S. Fontaine, London

Room Tip: Sea front for the sunrise and sunsets. Not noisy. Worth the extra cost.
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SFontaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
63 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 3 January 2012

I'm the type of person who generally doesn't like anything too over-the-top or pretentious. I was worried about this hotel because, at first glance, it sure seemed Hollywood-affected. Well, perhaps that could include the bar, but that would be it. Always remember that looks can be deceiving. The staff was incredible and down-to-earth, and I felt comfortable the moment I walked in (the complimentary champagne didn't hurt, by the way). The room, although small, was very comfortable and chic. I loved the eclectic decor. Holy smokes, the bed was beyond phenomenal and the shower more than spa-worthy. Great bath products, towels and linens. My view wasn't much to write home about, but in the end I was there for my job so who has time for lovely views anyway? I did eat in the restaurant and I found the food to be good, if not a bit pricey (what? in LA?). True to form the staff shined and didn't hassle us to move along despite a busy morning. I'm usually not a fan of the pricey hotels who are all for show, but it turns out that this joint has substance in more ways than one. If you want a comfortable treat that balances the luxe with common courtesy to all (Rolex or not), give this joint a try.

Room Tip: Higher floor as far away from the elevator as possible.
See more room tips
  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jpug2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 2 January 2012

We recently stayed at the Viceroy for two nights right over Christmas weekend and had a wonderful time. Similar to other reviewers' experiences, we thought the service was fantastic. Sean at the front desk, in particular, was really great to us - we were celebrating our 4 year anniversary and they greated us with a glass of champagne and sent up a bottle to our room as a congratulations. We stayed at a time when the hotel was not too crowded, so it was very quiet and serene and we had a great room on the 6th floor with a full ocean view. It was great to wake up to perfect weather and to view the beautiful ocean. Our only recommendation would be for them to get slightly firmer pillows - theirs are super soft and you kind of sink in them even when you use two. Highly recommend - can't beat the location - you are one block from the beach, half a mile walk to third street promenade and very close to other great restaurants and shops on main street towards marina del rey.

Room Tip: highly recommend the ocean view
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank julz99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport Beach, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 December 2011

We stayed at Viceroy 2 nights a weekend in November and picked this hotel because we like Hotels with great design. And this was really something special, a mix between modern style and old times. The service from the front desk , to restaurang/bar, roomservice and houskeeping was excellent. We enjoyed it as a family (2 adults, 2 kids, 11-13) and as well business, since this was a combined business and pleasure trip. This isn´t a quiet hotel during the evening. The bar and lobby was packed with people during nighttime and we enjoy when a place is full of activity. Breakfast was nice, though expensive, but coming from Europe we are use to breakfast beeing including in the roomrate, so what can we do to just accept.
Strongly recommend this hotel.

Room Tip: High up , seaview
See more room tips
  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Crissie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 26 December 2011

Even before I arrived, I was impressed by the staff. The concierge contacted me by email with suggestions for local jaunts, the hotel sent reminder emails about my stay and the amenities provided. From the moment I pulled in (at 10:00 at night) until I left two days later, I was treated like a star. From the valet, to the manager, to the restaurant staff to room service, all were so attentive, kind, and courteous I would stay there again and again for that reason alone but the simple fact is that this hotel has beautiful rooms, a wonderful restaurant, and a great location close to the promenade and major santa monica locations which makes for a wonderful stay

  • Stayed December 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dmochon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Santa Monica hotels
Santa Monica
Shore Hotel
Shore Hotel
#2 of 36 in Santa Monica
4.5 of 5 bubbles 2,677 reviews
Santa Monica
Oceana Beach Club Hotel
Oceana Beach Club Hotel
#1 of 36 in Santa Monica
4.5 of 5 bubbles 842 reviews
Santa Monica
Casa del Mar
Casa del Mar
#3 of 36 in Santa Monica
4.5 of 5 bubbles 853 reviews
Show Prices
Show Prices
Show Prices
Santa Monica
Huntley Santa Monica Beach
Huntley Santa Monica Beach
#6 of 36 in Santa Monica
4.0 of 5 bubbles 1,189 reviews
Santa Monica
The Georgian Hotel
The Georgian Hotel
#7 of 36 in Santa Monica
4.0 of 5 bubbles 2,155 reviews
Santa Monica
Loews Santa Monica Beach Hotel
Loews Santa Monica Beach Hotel
#12 of 36 in Santa Monica
4.0 of 5 bubbles 2,319 reviews
Show Prices
Show Prices
Show Prices

Been to Viceroy Santa Monica? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Viceroy Santa Monica

Property: Viceroy Santa Monica
Address: 1819 Ocean Avenue, Santa Monica, CA 90401-3215
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#4 On the Beach Hotel in Santa Monica
#5 Luxury Hotel in Santa Monica
#6 Green Hotel in Santa Monica
#6 Family Hotel in Santa Monica
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
Official Description (provided by the hotel):
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com, Odigeo, Agoda and TravelUp so you can book your Viceroy Santa Monica reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing