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“Nice boutique hotel Santa Monica beach” 4 of 5 bubbles
Review of Viceroy Santa Monica

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Viceroy Santa Monica
Ranked #5 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersBronze level
Norway
Level Contributor
97 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Nice boutique hotel Santa Monica beach”
4 of 5 bubbles Reviewed 20 July 2013

We were a bit concerned regarding street noise, because some of the other reviews had mentioned traffic etc. We were lucky to get a high floor room away from the busy street. We did not have any trouble with traffic or loud music from the party at the pool. The pool area is nice, but we missed a Jacuzzi. We ate at the hotel restaurant one evening, and the food was above average but not exceptional. The ambiance was very nice, and the service friendly and professional. The Saturday night crowd was chic people mostly between 30 and 40 years old. We would stay here again - if we can afford it!

Room Tip: High floor room - less noise
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  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ghostviking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 27 July 2013
Ghostviking,
Thank you for choosing to join us even though there was some initial reservation. We are happy that your concerns were dampened and that you enjoyed your stay with us. We do hope we can have you back as we do have great promotions that run all year long. Thanks again.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,495 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (374)
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English first
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 17 July 2013 via mobile

I made up my mind to stay here a few years back following a stay at the Loews at Santa Monica. We loved Santa Monica so much we had to go back! We also stayed at the Viceroy in Palm Springs last year and that convinced me 100% that the Viceroy was definitely the place to stay this visit. And we really weren't disappointed.

Hotel is lovely. Friendly staff. Nice vibe. And great atmosphere. And I love the design and quirky features. It's also a lot more boutique-y in style rather than resort based which makes it an all round relaxing hotel to be in.

Location is central to the main shopping area, the beach and (our favourite!) Main Street. You really can't go wrong. Lots of bars and restaurants right on your doorstep.

Santa Monica is a great place to stay in LA to tour the area and the Viceroy is definitely the place to stay when you are there!

Stayed January 2013, travelled as a couple
Helpful?
Thank TanyaTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 18 July 2013
TanyaTourist,
Thank you for coming back to see us and for visiting our sister property out in the desert. Glad to know that none of these experiences disappointed. We're pleased also that you were able to get out and explore Main Street as many guests focus only on the Third Street Promenade. Sounds like you were able to experience all our great city has to offer. Thank you again for sharing our wonderful experiences.

Matt Shough, Director of Rooms
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London, United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 17 July 2013 via mobile

I visited the Viceroy whilst travelling with my wife on our honeymoon. We were made to feel special from the moment that we we arrived and received excellent service throughout our stay. We were offered a glass of champagne on arrival and found a lovely congratulatory note in our room. We made several requests to the reception and concierge staff through our stay and they were invariably courteous and helpful.

The room itself was spacious and well appointed with good views across Santa Monica to the ocean. Unfortunately the first room that we were offered smelt of cigarette smoke (due to a previous resident who had ignored the request not to smoke. When we notified reception they immediately agreed to relocate us, moving our bags whilst we were out. The alternative room was equally good as the first. We felt they handled this very well.

The public areas in the hotel were really plush and we particularly enjoyed the lovely little sun lounging area by the pool.
The hotel is excellently place in the heart of Santa Monica 5 min from the board walk and beach and 10 min for the main shopping area.

We ate in the restaurant once for breakfast and once on room service. The food was ok but not brilliant so we'd recommend wandering to one of the many nearby restaurants or cafes. Urth cafe, just a couple of blocks away, was our favourite.

We will definitely stay in this hotel again if the opportunity presents and would certainly recommend it to others.

Stayed July 2013, travelled as a couple
Helpful?
Thank AndyR186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 18 July 2013
AndyR186338,
Thank you to both you and your new bride for choosing to spend your honeymoon with us. We consider it a privilege and are pleased to hear that you were made to feel special during this momentous occasion. We are thankful to have had the opportunity and we look forward to welcoming you back.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 16 July 2013

Our second stay at the Viceroy was as perfect as the first one - it really felt like coming home. The check-in staff were excellent, we loved the glass of champagne after our long flight.
This time we got a room on the 7th floor with sea views and absolutely loved it - the view was amazing. The lovely waitress at the breakfast remembered us and introduced us to the new breakfast menu and gave us great recommendations. I just love the breakfast there! We used the pool area a lot and had a fantastic stay, again. Viceroy is still our favourite!

What we liked the most about the hotel:
- love the pool area, relaxing during the day and fab for drinks in the evening
- brilliant service, the staff is just super nice and made us feel so welcome
- great beds, quality sheets
- love the overall decor of the hotel
- great location to explore Santa Monica

Room Tip: 7th floor for best views. Booking ocean view is totally worth it!
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  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ItsCalledWanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 17 July 2013
ItsCalledWanderlust,
We hope after this visit we now have fans for life. Thank you for allowing us to become your home away from home. The fact that after two visits you have made connections with our staff is thrilling. Thank you for sharing this and coming back to visit us. We do hope we can have the pleasure again in the very near future. Cheers.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torquay, Victoria, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 15 July 2013

The staff at the Viceroy were really friendly and helpful. Champagne was offered on arrival and we received a complimentary room upgrade which had a beautiful view of the ocean and across to Santa Monica pier. The room was clean and the decor was fun and bright. The hotel pool area is nice, the pool itself is quite small luckily it wasn't too busy when we were there, so there were plenty of lounges available. The hotel is within easy walking distance to the Pier and the shopping mall. We had a great stay thank you! :)

Room Tip: Go for a full ocean view room
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  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nicola R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 17 July 2013
NIcola R,
No need to thank us as the pleasure was all ours. It sounds like you had a great experience and that make us so glad to hear. Thank you for joining us, allowing us to look after you, and for sharing your experience.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ufa
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 July 2013

Recently my husband and I had a rest in your hotel and wanted to thank you for such a wonderful service and maintenance. It was our first visit to your country, and we were happy. And special thanks to your staff for quality of service and a very good attitude. View from the rooms at the Ocean was amazing! The rest will be remembered for a lifetime! A great place to relax!!!

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarinaUfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 17 July 2013
MarinaUfa,
Thank you to you and your husband for joining us on your visit. We are honored to be one of the first hotels you experienced in the US. We could not be more pleased to know that we made such a memorable first impression. We do hope this first visit is not your last and that we will have the opportunity to welcome you back in the future.

Matt Shough, Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 11 July 2013

Finding the Viceroy was a tad difficult it is between two building sites! However, the staff greeted us warmly and the atmosphere inside the hotel was a haven of peace and tranquillity. Our beautiful suite on the seventh floor had a good view of the ocean albeit between the buildings opposite. But unfortunately the room had a lingering smell of cigarette smoke. The staff did their best to eliminate it and because we were there for only two nights it didn't seem worth the hassle of changing rooms. The bed was extremely comfortable and the décor modern and quirky. Loads of storage space. The concierge was helpful and arranged restaurant reservations for us because their restaurant was closed for refurbishing. Breakfast was excellent but lunch was disappointing the salad was drowned in dressing and seemed to be missing some of the main ingredients, this was changed on request for a delicious salmon sandwich.
Previously we had stayed at the Viceroy in Palm Springs and I would not hesitate to recommend it instead of the Santa Monica establishment. The staff at both hotels were outstanding. p.s. we did get a discount for the smoky room!

Room Tip: Stand in the doorway and check the air quality! Smoking is not allowed in the rooms but unfortunatel...
See more room tips
  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank esherbelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 17 July 2013
esherbelle,
Thank you for your loyalty to the Viceroy Hotel Group and for choosing to visit us in Santa Monica. There is quiet a bit of activity going on in Santa Monica this summer so we are pleased to hear that once inside you were able to escape and relax. Thank you for allowing our staff the opportunity to welcome you in and to take care of you while with us. As we are a completely smoke free facility we do regret that there was any negative impact on your stay from other guest's actions. Glad to hear that overall you enjoyed your room and your experience. We hope to have you back at our property and other Viceroy's in the future.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viceroy Santa Monica

Property: Viceroy Santa Monica
Address: 1819 Ocean Avenue, Santa Monica, CA 90401-3215
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#4 On the Beach Hotel in Santa Monica
#5 Luxury Hotel in Santa Monica
#6 Green Hotel in Santa Monica
#6 Family Hotel in Santa Monica
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
Official Description (provided by the hotel):
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica

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