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“This is one hip, funky, party hotel (with really good looking people everywhere)!”

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Viceroy Santa Monica
Ranked #5 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersBronze level
Santa Monica, California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“This is one hip, funky, party hotel (with really good looking people everywhere)!”
Reviewed 29 October 2013 via mobile

Overall I really enjoyed my stay. The rooms are a bit small and location is not that ideal. Definitely a great scene for 25 to 35-year-old. This is more of a Hollywood type hotel than a Santa Monica beach town hotel, but very good looking scene and had a great time.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathleenemma53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 16 November 2013
kdowney53,
Thank you for joining us and for taking the time to share your experience. We are very happy to hear that overall you enjoyed your experience especially the eye candy. We consider ourselves to have many facets and while we do have an active night scene we also take pride in the more subdued offerings during the day. We hope to have you back to experience all of our sides. Until then.

Matt Shough, Director of Rooms
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Atlanta, Georgia, United States
2 reviews
Reviewed 25 October 2013

We stayed at the Viceroy while doing some business in Santa Monica and I cannot say enough good things! We were greeted at the door by the nicest guy, Andrew, who grabbed us champagne and got our bags while we checked in. He was the bets most helpful hotel employee I have ever come across. he checked in periodically throughout the evening, being just the right amount of attentive without being too attentive. This was true of every employee there, in fact! And the place was incredible, absolutely beautiful throughout bar, lobby, room, pool and amazingly close to everything. best hotel stay ever!!!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Pamela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 16 November 2013
Pamela B,
We are honored to be considered your best hotel stay ever. We know that traveling for business can be difficult so to learn that Andrew was able to make the experience one of enjoyment is fantastic. We are so pleased to learn how much you enjoyed yourself and appreciate you allowing us the opportunity to welcome you. Hope to see you again soon.

Matt Shough, Director of Rooms
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 October 2013

I'm a NYC resident and frequent business traveler who owns a company headquartered in Santa Monica, and therefore am very familiar with the area. I'd always appreciated the Viceroy's lobby/bar/poolside atmosphere but had never stayed here before as a guest. I'd always stayed closer to the actual beach, at Loews or Shutters. My impression is that the Viceroy does not live up to its similarly-priced competition. Upon arrival, I wasted my first hour dealing with three inconveniences: the valet called to tell me they had lost my car key, the TV didn't work, and -- most distressingly -- the room had an overwhelming dusty odor emanating from the AC vent. Engineering had to replace the filter, and admitted that it "smelled pretty bad." I called management to request a room change but regrettably all similar accommodations were booked. Mngmt was courteous and professional but seemed to care less about the amount of time I had wasted dealing with problems that rank this hotel a far cry from luxurious. Recommendation to management: make concessions to customers with legitimate grievances (room smells), or, better yet, deliver a more flawless, relaxing guest experience.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jared_S_F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 16 November 2013
Jared_S_F,
Thank you for choosing to stay with us at Viceroy and for sharing your experience. We appreciate that you have enjoyed yourself in our bar and public areas though we are very disappointed to hear that your rooms experience did not exceed expectations. While we are sorry for the inconveniences you experienced we assure you that these are not in line with our high expectations. We are committed to delivering a flawless relaxing guest experience and hope we'll have the opportunity for a second chance again in the future. Thank you again.

Matt Shough, Director of Rooms
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Rochester, New York
1 review
Reviewed 24 October 2013

Having never been to the West Coast, and especially being on my honeymoon (last night of), I wanted to make sure that my wife and I had a memorable night. Driving down the coast from Los Olivos we stopped to look into hotels. We saw The Viceroy and gave a call.....on a whim especially being a Friday night. We booked a non-ocean view room and headed to Santa Monica. The price was perfect and in hindsight for the memories had....it was a steal! Greeted at Guest Services by Hector, he informed us that he upgraded our room and even handed us each a glass of champagne!!! Can anyone say "über hospitality"?????? Awesome guy!

We strolled to the beach and then to the infamous Santa Monica Pier. This all within a simple stroll one block down the street! Location=Awesome!!!!

Went to dinner at Cast which is located in the hotel! One of the best meals I've had in many years! Our server Antonio was a pro! Good wine, delicious food and an excellent environment!!! The oysters ROCK!!!

Yes....this was my honeymoon and the last night of it.....but my stay at The Viceroy with my wife (first and only) was the absolute perfect ending to the greatest week and a half OF MY LIFE! Being from New York and not a fan of flying.....I would've died happy if anything happened!

I highly recommend to any and all!!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ToastyCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 9 November 2013
ToastyCat,
First allow us to congratulate you and your new bride. We are so fortunate that what was a a whim of a visit turned out to be such a special night for both of you. Thank you for allowing us to join you in celebrating such a special occasion. We're glad that Hector and Antonio made such an impression. Thank you also for joining us in Cast restaurant. We take great pride in our food and beverage operations and like hearing that you had such a wonderful meal. The oysters certainly do rock. We again truly appreciate the opportunity to host you during your stay.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kapiti, New Zealand
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 October 2013

We chose Santa Monica, and Hotel Viceroy, as a longhaul stopover for 3 days. We were very pleased with our choice having not previously been to the Los Angeles area before. From the champagne (literally) welcome at check in to the final departure this hotel has almost got it all. The palatial decoration, large rooms, excellent service, outdoor bar, lounging and swimming pool area all provide a very relaxing environment. Its location walkable to the Santa Monica beach and buzzing pier, to the great shopping at Santa Monica Plaza and close to many excellent eateries makes this an ideal holiday place.
For us there were two things that took the gloss off the hotel. Firstly no tea/coffee making facilities in the room. After a long haul and having crazy sleeping patterns, being able to fill the night with a cuppa or two is necessary. Having to pay quite high prices at the bar for a cuppa ( and of course not available at 3 in the morning) was a bit putting off. Secondly the wifi, while available, was not free. We subsequently stayed in 11 hotels across Europe in small villages and large cities and they all had free wifi. When one only wants to send a few emails to keep in touch across a few days stay, paying for a minimum usage period each time just doesn't add up. Why can a little village in the south of France have free wifi when the great techo leader of the world, the USA, can't.

Room Tip: City view rather than sea view would be the quietest, except on a Saturday night when the DJ is in f...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peka_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 9 November 2013
Peka_1,
Thank you for choosing to join us at Viceroy during your stopover. This being your first visit to the LA area we are pleased to learn it was a pleasant one. It appears that you made the most of your visit exploring all of Santa Monica and enjoying all of the areas of our property. While not located in our guest rooms we are able to provide coffee makers and kettles to our guests upon request. Thanks for stopping over to see us and we hope to welcome you back next time you're in town.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 22 October 2013

The staff definitely went above and beyond, which made my experience great. Everyone from the front desk to the in-room dining were courteous, professional and helpful. When I went to the pool to work, the waitress immediately escorted me to an area with an outlet. The in-room dining and bar dining were good, with the in-room waiter taking the time to remember my name and face when interacting with me again.
All in all, it was the friendliness of the staff that really made my stay memorable and would persuade me to recommend or stay again.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kmaher3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 30 October 2013
Kmaher3,
Thank you for sharing your experience. It is truly wonderful to hear that you were so well looked after by our team. We truly believe that it's the little things that make a big difference on the guest experience and could not be more pleased to these were realized throughout the hotel. We thank you for joining us and do hope you are in fact able to be persuaded to stay with us again as the pleasure would be ours.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, WA
Level Contributor
61 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 22 October 2013

I loved this hotel for so many reasons. Location is brilliant- right across from the beach- we would go running every morning. Also across from this awesome cafe/coffee shop called 'Cora's', which we dined at a few times. Right near Santa Monica Pier and also a stop for the hop on/hop off bus tour. Walking distance to amazing shopping on third street and heaps of cool restaurants. Staff couldn't have been friendlier and more helpful. The hotel itself has a real wow factor when you walk in and the pool area is beautiful and relaxing. Rooms are big and clean and have everything you could need and more, including comfortable beds and hot, strong showers. The weekend brunch is delicious. I would definitely recommend this hotel.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JTravelBug1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 30 October 2013
JTravelBug1,
We appreciate that there were so many reasons for you to love the hotel and your experience. Thank you for allowing the opportunity to welcome you and provide a bit of a wow factor with the amenities and the service. It truly sounds like you were also able to really enjoy your time throughout Santa Monica. With so many wonderful dining choices throughout the city we are very pleased to hear how much you enjoyed your brunch in Cast. Thanks again for joining us and for sharing your experience.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viceroy Santa Monica

Property: Viceroy Santa Monica
Address: 1819 Ocean Avenue, Santa Monica, CA 90401-3215
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Monica
#4 On the Beach Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#5 Luxury Hotel in Santa Monica
#6 Green Hotel in Santa Monica
#6 Family Hotel in Santa Monica
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
Official Description (provided by the hotel):
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica

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