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“Great experience”

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Viceroy Santa Monica
Ranked #7 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersBronze level
Reviewed 4 November 2013

Stayed one night with a company incentive group. Excellent arrival experience from the valet to the front desk agent offering a glass of champagne upon check-in, nice touch! We had an event poolside and ate in the restaurant for dinner and breakfast and food was very good. Beautiful upscale finishes in the rooms with marble baths and amenities. My only complaint is that the color palette and furnishings are starting to look a little dated. But the room was super clean, quiet and comfortable. And again my compliments to the staff who really understand upscale service and delivered it!

  • Stayed: October 2013, travelled as a couple
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Thank BigTraveler47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 16 November 2013

Big Traveler47,
Thank you for joining us for the night during your company event. We are pleased to hear that though your company chose the venue your experience did not disappoint. We are glad to hear the event was a success. We appreciate that you chose to remain in the hotel for breakfast and dinner to allow for a true Viceroy experience. That the staff and the service provided only enhanced this is icing on the cake. We hope to have you back again soon.

Matt Shough, Director of Rooms

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688 - 694 of 1,602 reviews

Reviewed 4 November 2013

As a surprise for my sister's turning 60, I thought the perfect place to stay for our Santa Monica get-away would be the Viceroy. The reviews on this site were mostly positive and the "professional" photos looked fab. However, I was utterly disgusted! I should have taken a known while seating next to another guest checking in w/ a 150 pound Mastiff dog, that something was not as advertised.

I paid $490.00 for a double, ocean view room, and for that premium I was not expecting to walk into clone of a Holiday Inn Room. The room smelled of a combination of dirty pet, smoke, old carpet and mold. The TV cabinet had some gross and white all over the front of it, the "balcony" was simply an fancy guard rail in front of the sliding glass doors.

I called down to the front desk and requested another room, in the mean time, the maid came and sprayed something (air freshener) under the beds. Unfortunately, the management could not come up w/ an acceptable replacement room (they did show me one other room w/ one bed on the back side of the hotel, which was just as dingy), and since this get-away was a gift to my sister, an expensive gift, so I chose to not stay and requested a refund.

Six years ago I stayed here and I loved it, but obviously the last years of party going, dog loving patrons has definitely taken it's toll.

One positive: Andrew the Bellman. He was fabulous...fabulous!

  • Stayed: October 2013, travelled with family
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2  Thank tlssantabarbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 16 November 2013

tlssantabarbara,
Thank you for coming back to see us and for choosing to celebrate and occasion as special as your sisters birthday with us. We are truly sorry for the fact that we did not exceed your expectations during your arrival. While we are a dog friendly hotel we do limit these visitors to a pet friendly floor. We will be debuting a new room product at the end of this year which we hope you will find reminds you of what you loved about the hotel 6 years ago. I would consider it a privilege if you would contact me personally at 310-260-7506 so I may have the opportunity to discuss your experience further. Again we thank you for the opportunity.

Matt Shough, Director of Rooms

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Reviewed 3 November 2013

Stayed here a few times over the years. Was fresh, on its toes and a younger alternative to the occasionally rather staid 5 stars dotted around LA. Sadly, seems to be going downhill - the rooms are getting tired and the service is definitely slapdash now. There seems to be more emphasis on catering for the "sub Kardashian" wannabe Nikki Beach crowd who wander in to use the lounge/terrace than to offering full-service hotel lodging to the discerning traveler.

Come on Viceroy, you did a great job for a while - but this is now a weak spot in your portfolio - sort it.

  • Stayed: November 2013, travelled solo
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Thank Upupandaway68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 16 November 2013

Upupandaway68,
Thank you for joining us over multiple visits over the last few years and for coming back to see us on this recent visit. We are very sorry to learn however that this recent visit did not match the experiences from stays past. While we are the oldest hotel in the Viceroy portfolio at 12 years old we aim to provide a consistently unique experience. Nothing is more important to us than our guests especially our loyal guests. We are debuting a newly refreshed room product at the end of this year and hope we'll have the opportunity for you to experience this on your next visit to Santa Monica.

Matt Shough, Director of Rooms

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Reviewed 1 November 2013

Overall a comfortable hotel but lacking the sparkle that I would expect from such an expensive place. The hotel has a good bar and is a trendy place to be for drinks but the room was fairly average and the service was mixed - sometimes excellent and sometimes quite unfriendly. The "partial ocean view" that my room had was quite disappointing - I couldn't see much of the ocean at all!

Stayed: October 2013, travelled as a couple
Thank Alex F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 16 November 2013

Alex F,
We thank you for choosing Viceroy and for sharing your feedback. This is essential for us as we do not accept our guests having mediocre experiences. We are sorry that we did not exceed your expectations during your visit. We are exceptionally disappointed that you did not feel the service was outstanding as this is what we pride ourselves in most. We thank you for the opportunity to welcome you and appreciate you sharing your experience.

Matt Shough, Director of Rooms

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Reviewed 31 October 2013 via mobile

I love the decor, the food, location and rooms if this gorgeous piece of heaven in Santa Monica . Going to the bar I almost felt like one if the beautiful people! La at its best. Within walking distance to shopping strip but also cool vegan places and yoga centre of Santa Monica .
I will be back

Stayed: January 2013, travelled solo
Thank fionayoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 16 November 2013

fionayoga,
Thank you very much for joining us and we are delighted to hear that you'll be back to see us soon. We are pleased to hear that you enjoyed every aspect of the hotel. You are right that Santa Monica is a one of a kind destination and a yoga lovers paradise. We'll keep a mat waiting for you for Sunday poolside yoga next time you're with us.

Matt Shough, Director of Rooms

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Reviewed 31 October 2013

Blew our minds. From when we first arrived to drinks by the pool everything was thought of. Also had a great meal. The menu was not normal yet the chef was outstanding. We had apps, three small plates and two large plates. My wife and I didn't finish everything but the variety was so interesting we had to try it all. It is an experience! 5 stars.

  • Stayed: October 2013
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Thank CJJacks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 16 November 2013

CJJacks,
What better compliment could we receive than that. Thank you for allowing us the opportunity to blow your minds. We also appreciate that you joined us in Cast and had an outstanding experience. Though there are many fabulous restaurants in Santa Monica many guests overlook that Cast and Chef DiSalvo offer one of the best and creative culinary experiences in town. We're glad you enjoyed.

Matt Shough, Director of Rooms

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Reviewed 30 October 2013

I wouldve liked this hotel if I would've gone on vacation, but for business it is way too "trendy", with dark hallways. There's a martini bar in the lobby which you have to go through to get to the elevators and pool area, and all the bellboys look like they belong in an Abercrombie catalogue.
rooms are bright, but small.

Stayed: November 2012, travelled on business
Thank Laura V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 16 November 2013

Laura V,
We appreciate you choosing to join us at Viceroy. We strive to provide and enjoyable experience for both our business and our vacation travelers though we're sorry to hear we didn't met your expectations on this visit. While you do have the option of access the elevators and pool from our Cameo Bar we do also have the option of accessing through our lobby. Our bellman do also thank you for the ego boost in your description of them. Thanks again for joining us.

Matt Shough, Director of Rooms

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Additional Information about Viceroy Santa Monica

Address: 1819 Ocean Avenue, Santa Monica, CA 90401-3215
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#6 Family Hotel in Santa Monica
#6 Luxury Hotel in Santa Monica
#6 On the Beach Hotel in Santa Monica
#6 Green Hotel in Santa Monica
Price Range: £297 - £577 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
Official Description (provided by the hotel):
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica

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