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“Nice but couple of gripes” 4 of 5 bubbles
Review of Viceroy Santa Monica

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Viceroy Santa Monica
Ranked #5 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersBronze level
Cincinnati, Ohio
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice but couple of gripes”
4 of 5 bubbles Reviewed 17 June 2014

First off, the hotel is very nice, hip, and clean. I really enjoyed my stay there, except there are a couple of things that turned me off. The first thing is that I felt like the front desk wasn't particularly friendly compared to other hotels I've stayed at. The second, (also customer service related), is that a few days after checkout I was charged someone else's room service. It took multiple calls with their customer service rep to straighten this out, many of which ended with me leaving a voicemail and never receiving a return call. Eventually this was sorted, but I would expect better customer service with a top tier hotel like this.

Stayed February 2014, travelled on business
Helpful?
Thank Ray G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 20 June 2014
Ray G,
Thank you for joining us at Viceroy and know that we are very appreciative of your feedback. While pleased to hear that you enjoyed the hotel itself we are very sorry to learn of any service issues you experienced. Service is what we pride ourselves on more than anything and hearing that this did not live up to expectations is very disappointing. Your concerns will be addressed immediately and I do hope we'll have the chance to welcome you back so you can witness a true Viceroy experience.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,495 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (373)
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English first
Silver Spring, MD
Level Contributor
88 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 9 June 2014 via mobile

Stayed for a conference at a nearby hotel. Service was excellent, the pool area was very relaxing. Didn't have much of a view as I was at the far end of the hall, but didn't spend much time in the room. Room service menu was solid and the food arrived quickly and hot. I had two minor snafus with room service but they were resolved without question. Bed was comfortable and shower had good pressure - two key features for me. Pool is quite small and the decor is very modern, so not particularly family-friendly if you are looking for a vacation spot. There are probably better options nearby. But for business travel where I need good wifi, room service, bar, and casual meeting spots, the Viceroy was top notch.

Stayed June 2014, travelled on business
Helpful?
Thank baileyd72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 14 June 2014
baileyd72,
Thank you for joining us. We understand that business travel can get pretty monotonous so we're always thrilled when we learn of an enjoyable stay from a business traveler. We are glad we were able to provide everything you required and then some. We look forward to the chance to welcome you back whether it be for work or play.

Matt Shough, Director of Rooms
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1 review
5 of 5 bubbles Reviewed 8 June 2014

Highly recommend this hotel. Interesting fitout, awesome pool area, friendly staff and great good. Great location right near the beach. Will definitely be back. Santa Monica is also a great spot away from the tourist stuff in LA

  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Damian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 14 June 2014
Damian M,
Thank you very much for the recommendation and for sharing your experience. We're thrilled to hear how much you enjoyed your stay. You are correct that Santa Monica is a different world from the rest of LA and it's one of the reasons we are lucky to call it home. We'll definitely take you up on your offer to return and look forward to it. Thanks again.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 7 June 2014 via mobile

If you are a light sleeper, avoid the rooms at the far end of the hotel, facing the water. There is a staff service elevator that runs behind the end rooms. Room was nice and would probably have been OK away from the elevator.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Aibhlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 14 June 2014
Aibhlin,
Thank you for joining us. We are very disappointed to hear that your stay didn't exceed expectations. Please know we will always do anything we can to honor a guests request including that of being a light sleeper. While I understand that you may choose to stay elsewhere next visit I do hope you'd consider contacting me personally on your next visit. I look forward to the opportunity.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
114 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 5 June 2014

Newly renovated rooms. Kelly Wearstler is my favorite Interior Designer. Large marble baths. Outside pool area is very attractive. Service was excellent. The new menu at their restaurant was a little challenging but the food was good once I found something to order. Valet service was excellent. Location is great.

Room Tip: Ocean view rooms are not really worth the extra money.
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Coccindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 14 June 2014
Coccindy,
Thank you very much for the love. We're glad to hear that you like what we did with the new rooms. Chef is always evolving the menu based on what's in season and our servers are happy to provide any guest with their suggestions. Happy that you enjoyed your food once you ordered though. We appreciate you joining us and sharing your experience.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
151 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

There are perhaps better places to stay in Santa Monica if a beach view is your top priority, yet it will be hard to match the service and other amenities that the Viceroy offers. Beginning with the friendliness of every staff member and the welcoming glass of Prosecco, one feels happy to be here. The rooms are large, with stunning marble in the bathroom. I like their sustainability-focus where they have done away with the small hotel size shampoos, conditioners, lotions and instead have large containers to use while there (or you can buy if you like). The plush robe is another temptation.

I had a room above the pool with a city view and had no trouble falling asleep even as the music and festivities in the outdoor bar below ramped up by 10pm. If you are super sensitive to noise, you may want to request a room on the other (street) side. The hotel is across the street from the beach, with easy access. The outdoor patio with pool and cabanas and white leather chairs is great place to relax alone or with friends.

The location is easy walking distance to the 3rd St. Promenade, about a 15 minute walk. The front desk person I spoke with was also very knowledgeable about places to eat with views, and helped find directions and reservations at Nobu/Malibu (excellent!).

The Viceroy is not an inexpensive place to stay but if you are looking for a boutique hotel with excellent service, you won't be disappointed.

Room Tip: Quieter rooms likely on the front/street side given the lively bar scene in the evening.
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  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank activechica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 14 June 2014
activechica,
Thank you for joining us and for sharing such a lovely and helpful review. While you are correct that there are other hotels directly on the beach we appreciate that you recognize what we feel sets us apart. We're very pleased to know that you were treated so well by our staff and enjoyed yourself throughout the property. We do hope to have the chance to welcome you back soon.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

I only wished we lived closer so we could come back again for special occasions! We stayed at Viceroy for one night on our last day in California for vacation. Couldn't have been more pleased with the hotel, its services and the people. We had a lovely view of the ocean from our King room, and everything was as clean as can be.

If I could have bottled up The Viceroy and taken it home with me...I would in a heartbeat!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jessica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this review, 14 June 2014
Jessica G,
Thank you for the great idea of Viceroy in a bottle. We'll get started on that right away. In all seriously we are so happy to learn how much you enjoyed your visit. Though we know it's not easy to get across the country we are eagerly anticipating your next visit, special occasion or not. Thank you so much for joining us.

Matt Shough, Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viceroy Santa Monica

Property: Viceroy Santa Monica
Address: 1819 Ocean Avenue, Santa Monica, CA 90401-3215
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Monica
#4 On the Beach Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#5 Luxury Hotel in Santa Monica
#6 Green Hotel in Santa Monica
#6 Family Hotel in Santa Monica
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
Official Description (provided by the hotel):
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica

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