First off, the hotel is very nice, hip, and clean. I really enjoyed my stay there, except there are a couple of things that turned me off. The first thing is that I felt like the front desk wasn't particularly friendly compared to other hotels I've stayed at. The second, (also customer service related), is that a few days after checkout I was charged someone else's room service. It took multiple calls with their customer service rep to straighten this out, many of which ended with me leaving a voicemail and never receiving a return call. Eventually this was sorted, but I would expect better customer service with a top tier hotel like this.
- Official Description (provided by the hotel):
- An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more less
- Reservation Options:
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- Also Known As:
- Viceroy Santa Monica Hotel Santa Monica
- Viceroy Hotel Santa Monica