I stayed at Viceroy for a long weekend, and the actual stay-in -experience was lovely, albeit Viceroy is missing some features normally expected in this price level (turn-down service, coffee makers / espresso machines) in the room. Compared to some other luxury hotels, it does additionally have a less favorable location, being slightly further away from the central Santa Monica hot spots.
What really pulled down my rating is the mess-up that followed after my stay; they didn't cancel the sum reserved on my credit card after I had settled the bill, which, because I'm not (their more typical type of customer?) a millionaire, basically ruined the rest of my vacation in my next stop, as I couldn't use the credit card basically at all!!! Not great for your shopping-leg-of-the-vacation!!! What upsets me even more is that when I contacted them on the issue, they said they had fixed it, yet three days later, the sum is still blocked on my credit card!!! I'm sorry but I will not be coming back.More
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