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Reviews (1,778)
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All reviewspool areaglass of champagnestylish hotelocean viewlocation is greatupon checkshort walk to the beachlobby barla areamain streetvenice beachocean avenuevalet parkingcasa del marlos angelesconciergehip
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Reviewed 12 August 2014

This hotel is what all hotels should strive to be - stellar service, comfortable environment, amazing decor - a place you don't want to leave and can't wait to return.
Their attention to detail and luxury class service is impeccable. When you get your car, they greet you by name, ask if you need directions, some water maybe. When you come back from a run, the bellman greets you with a smile and a chilled bottle of water saying "I thought you might be thirsty". They ALWAYS greet you by name.
The decor is fun and trendy Kelly Wearstler, California Chic. Rooms are comfortable with great views of the pool or the ocean. The pool is small but the decor is so cool, you want to lounge there all day.
The location is a short walk to the beach and right around the corner from Pico Blvd and the 10 for quick access to the airport, Century City, Beverly HIlls, etc.

Room Tip: Top floors get a great view if you are ocean side. Pool side rooms also have a lovely view.
  • Stayed: February 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank spikethecat68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 16 August 2014

spikethecat68,
We could not be happier to have made you such a big fan. Thank you for allowing us the opportunity to do so. We appreciate your glowing review as how you described you experience is everything we strive to provide at Viceroy. That our team and their recognition of you during your stay is what really made the difference is fantastic to hear. We vow to never have you wanting to stay anywhere else when in LA and look forward to many return visits. Thank you again.

Matt Shough, Director of Rooms

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Reviewed 12 August 2014 via mobile

This hotel has a great location. Very close to the beach. And in walking distance to the shopping district.

The interior is actually quite cool. Nice pool and restaurant. The rooms are good, convenient and some even have a beach view over a car park.

I think they should put a bottle of free water in the room and not charge $8 for a small Evian.

All in all. It's not cheap but a good choice.

Stayed: August 2014
1  Thank Oliver S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 16 August 2014

Oliver S,
Thank you for joining us at Viceroy. We're pleased to learn that you enjoyed both the location of the property and the hotel amenities. We are centered in the middle of everything so good for you for getting out and exploring. While we do not have complimentary water in the rooms we're happy to offer a bottle to our guests at the valet stand at any time. Thanks again for visiting with us.

Matt Shough, Director of Rooms

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Reviewed 10 August 2014

The Viceroy is a smaller boutique hotel. It is located 1 block from the beach and 2-3 blocks from the pier and 3rd st promenade. They cater to their guests. The pool area is small but does not get overly congested. The rooms are on the smaller side but very comfortable. Santa Monica is a great place to stay because LA and Hollywood are only 30 mins away.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 16 August 2014

Deborah C,
We're glad to learn that you enjoyed yourself in Santa Monica so much. It truly is the best place to stay when visiting LA, though we may be a bit biased. We appreciate that you chose to join us at Viceroy during this visit to Santa Monica. Thank you for taking the time to share your experience.

Matt Shough, Director of Rooms

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Reviewed 10 August 2014

This hotel is fabulous. The lobby/bar/pool area are all beautifully furnished and created a great first impression. Check in was really fast and friendly. Our room was beautiful, really nicely furnished and had views to the beach. The location is a short walk from the pier and from main street which has great bars and restaurants and only 2 blocks from the beach. Furthermore, the staff here are fantastic. Special thanks to Jules, Alexis and Gary but everyone at this hotel is really friendly and helpful and go out of their way to make you feel welcome. Definitely a hotel we will return to and thoroughly recommend.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Philip33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 16 August 2014

Phillip33,
Thank you for joining us at Viceroy and for your wonderful recommendation. It's great to learn that we were able to exceed your expectations from beginning to end. We're very pleased to learn that Jules, Alexis, and Gary in the Cameo Bar had such a positive impact on this visit. We greatly appreciate the recommendation and do hope that we can take you up on your offer to return. Thanks again.

Matt Shough, Director of Rooms

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Reviewed 9 August 2014

The service is phenomenal. The staff greet you by your name and are very friendly. The rooms are very chic and location is great. Just 5 minutes to the beach, pier and 3rd street promenade. The staff really set this hotel apart from others.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jypman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 16 August 2014

jypman,
Thank you very much for allowing us the opportunity to welcome you. We're honored to be considered the best luxury property you've stayed at. To learn that it was the staff and the service that really made this the case thrills us to no end. We're glad you enjoyed your visit so much and look forward to welcoming you back soon.

Matt Shough, Director of Rooms

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