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DoubleTree Suites by Hilton Santa Monica
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Reviews (2,794)
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1,030
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All reviewsdouble treewarm cookieshigh schoolstreet promenadevalet parkingsofa bedseparate bedroomshort walkcivic centerwithin walking distanceliving areaper dayking suitethird floorshopping areafew blocksvalet service
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1,552 - 1,557 of 2,794 reviews
Reviewed 17 January 2014

Be very careful when you call for reservations. If you have small children or family with disabilities and have to have adjoining rooms, do not take the option for reservations. You are kicked to a third party who will say your requests are no problem and the. You get there and find you aren't any where near each other. When you fly 3000 miles and have a confirmation stating your request it is very frustrating and stressful not to have it when you arrive. Robert was very apologetic gave us cookies and tried to make up in little ways. We also were moved the next day to adjoining rooms. Park in the garage across the street max $5 a day versus $28 at the hotel. It worked great for us and is literally right across the street. Rooms were spacious with a separate living area. If our reservations had been correct would give them 4 stars. Location is great and is near the start of the 3rd street promenade. Go to Vons on Broadway for your essentials as a small coffee and water were $7 downstairs. Pool is nice located on the third floor and the exercise room is nice as well. Price is quite a bit lower than surrounding hotels and you can see the ocean from. The higher floors.

Room Tip: Ask for higher floor facing ocean.
  • Stayed: December 2013, travelled with family
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Thank Bankerchic77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded 20 January 2014

Encougaring to read that Robert was able to accommodate your original reservation the next day and that all of the other amenities of the property met with your approval.

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Reviewed 17 January 2014

Warm and friendly staff in an upscale hotel located within walking distance of great establishments and the ocean too!! Stayed in a suite and would have liked locks on the bedroom doors. The welcome cookie was a nice gesture. Some guests in the next room were too loud, otherwise the hotel was a great choice and we will stay there again!

  • Stayed: January 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank LindasTripReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded 20 January 2014

Thank you for your kind recognition of our staff, we consider all of them as our hidden amenity. Please hurry back again for some more of our DoubleTree cookies . . .

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Reviewed 16 January 2014

We stayed to remember our silver wedding anniversary.We got some wonderful messages and champagne. We've never had such a warm reception before. It always remain with us a pleasant memory,thank you for your hospitality.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
2  Thank Toshiro O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded 17 January 2014

We are so happy that we played a small part in helping you to create some memories that will last a lifetime -- look forward to seeing you for your golden wedding annivesary!

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Reviewed 13 January 2014

check it out. definitely do the ocean-view backside of hotel is next to freeway and very unpleasant to listen ALL night long! The service was friendly, an A++ for its concierge. The location is convenient to every possible want.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Amber O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded 14 January 2014

Always reaffirming to read that you found our staff friendly, espeically the Concierge. Please plan on a return visit.

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Reviewed 12 January 2014

We stayed here as part of a package for the BCS college championship. Staff was very friendly and helpful. Suite was very spacious with bedroom, sitting room, nice bathroom plus a microwave and frig. The hotel was 3 or 4 blocks from the ocean and the same distance to the 3rd street promenade. To avoid the valet parking charge of $28, we parked across the street in public parking for $5 per day. The Starbucks in the lobby was all that we needed for breakfast since we are not big breakfast eaters.

We were on the second floor which had a stairway in the lobby so did not have to wait on the elevator when we were coming and going. They do not have an ice machine on the second floor. I had to go to the bar - which is on the second floor.

  • Stayed: January 2014, travelled as a couple
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1  Thank UMRMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded 14 January 2014

We ceratinly hope that you enjoyed the BCS Championship. Thank you for the visit, and your business, very much appreciated..

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