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“Very good stay in Santa Monica!”

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DoubleTree Suites by Hilton Santa Monica
Ranked #16 of 36 Hotels in Santa Monica
Certificate of Excellence
Atlanta, United States
1 review
“Very good stay in Santa Monica!”
Reviewed 10 June 2014

I chose this hotel due to the location and convenience of shopping and restaurants in the Santa Monica area. It was very clean and the staff was very accomodating to our needs. The rate was a little more than I'd like to pay, but I would definitely stay there again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Chantrina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jenny s, Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, 12 June 2014
Dear Chantrina J,

Thank you for your generous feedback about your stay with us. Our staff are very attentive to our guest needs and we appreciate it when our guests recognize them. I will make sure to share your comments with the staff. We are happy to hear that restaurants and shopping were very convienient. We love our location because we are walking distance to the local promenade and restaurants. Thank you again for staying with us and we hope you visit us again soon.

Warm Regards,

Jenny S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (337)
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English first
Reading, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 June 2014

An OK hotel with good location.
Here are few bullet points
1) Overpriced hotel and especially parking, so park at Civic Center parking which is next door and $5 / day (hotels guys won't tell you about it)
2) Breakfast isn't included
3) If you need someone to clean the room or do any other service, you need to ask for it specifically, they won't do it on their own. if you ask for coffee you will only get that, they won't notice there is no sugar on the table.
4) if you get a room facing road, expect some traffic noise
5) Location is good but that's the only plus

Some details:
Parking - they charge $28 / day for a valet park, which is acceptable considering its location. But there is a $5/day parking right across the street 2 min walk..
but when you ask the guys at the hotel - "what if I don't want valet park, where else I can park", they don't tell you about it, and just say, well I don't know, you will have to find it somewhere.
Well I am surprised how come they don't know there is a $5 / day parking right across the street.
They should be honest enough to give you all the details/information and then let you decide if you still want to have valet.
As soon as I found about this parking I decided to give 1* to this hotel, but giving it 2 just because of it's convenient location
Also we had a problem with the flush tank in our room, which the guy tried repairing, but we only found it broken again next day morning, they managed to quickly change our room, but still was quite inconvenient to do that in the morning when we were in hurry to leave..
After we checked in to the new room, all was good, but that day no one came to clean the room after we left.. I was expecting it to be done and cleaned while I was gone.
More to that we had ordered break fast in the room (it's not included in your room price, and you have to pay extra - which is another up-setter), the trays and left overs were still left in the room - as so neither room service guys nor cleaning guys bothered to visit and and service our room.. when we came back in the room later in the evening, it was filled with left over food smell, wasn't pleasant at all..
Next if you get a room towards the street you're going to get car and road noise, so try and get one facing the pool.
Expected far better service from Hilton, but may be I expected a bit too much.
Overall fairly disappointed with the stay.

Room Tip: get a pool facing room, avoid road facing ones
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Prabs C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jenny s, Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, 9 June 2014
Dear Prabs C,

Thank you for your feedback from your recent stay. I will make sure to address your concerns to the appropriate department manager. Thank you for staying with us and we hope you visit us again soon.

DT Santa Monica Management
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Millicent, Australia
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 June 2014

We had returned from a 4 week tour of Canada and America with our 19 yo daughter, and at some locations have to share a room, we were pleasantly surprised when we moved into our room, we were able to have our own space as we had a separate bedroom, and she had a sofa bed in the lounge with the bathroom and small kitchen area between us. The room also had a microwave so you were able to save money by being able to at least have breakfast in your room, and do your own washing. The location was great walking distance from all the main shops. Pool great and when we did lash out and go to the in house restaurant, we only needed entrees so it was not to expensive. Would recommend to anyone, the service could not be faulted and he didn't love the hot choc chip cookies on arrival!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jenny s, Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, 9 June 2014
Dear Ms. Sharon C,

Thank you very much for a great review. We are glad that you enjoyed your stay with us. We look forward to your next visit.

Regards, DT Santa Monica Management
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San Antonio, Texas
Level 6 Contributor
636 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
Reviewed 5 June 2014

This hotel is just two block from the Santa Monica pier, restaurants and the Third Street shopping district. Since we were staying on HILTON HONOR points, that automatically got us a very small suite with the world's noisiest air conditioner! Someone has to stay in these crappy rooms, right? So, if you are actually paying to stay here, definitely poor value for your cash!
Very impressed with the super friendly concierge who greeted us upon arrive to assist us with valet parking. The next morning yet another super friendly concierge assisted us by calling the sightseeing tour company when they didn't pick us up. These two young woman deserve to be Employees of the Month!
The front desk clerks should shadow these two young women in order to learn some customer service tips as they certainly need that training.
Their in-house restaurant only serves a breakfast buffet and when we expressed our desire to have a very light breakfast and not the buffet, the waiter was happy to accommodate and charged us accordingly. Another customer-oriented employee!
During our Memorial Day weekend stay, two of the three elevators where out of service. Upon leaving late Tuesday morning, still only one elevator. I suppose hotel management thought that if they didn't post a notice, guests wouldn't notice, but that was all the buzz when you stepped into a crammed elevator, after waiting 10 minutes for it to arrive!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Napunani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jenny s, Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, 9 June 2014
Dear Napunani,

Thank you for recognizing our concierge they do a excellent job! We appreciate your business and hope you visit us again soon.

Warm Regards,

DT Santa Monica Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forest Row, United Kingdom
Level 5 Contributor
64 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 5 June 2014

We had a pleasant stay here. Our King Suite on the seventh floor was very spacious and comfortable. Large comfortable bed and a roomy separate lounge area.
There was a good view from the room and the hotel was in a convenient location for Santa Monica Boulevard and a fairly short walk from Venice Beach.
The staff were mostly very friendly.
Strongly recommend parking in the car park opposite the hotel, only five dollars for twenty four hours.
The only down side was the demonstration by some striking staff, very early every morning, outside the front of the hotel. The chanting, drumming and trumpeting woke us very abruptly.

Room Tip: Highest floors seem to have the best rooms.
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  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank Tannoit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jenny s, Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, 9 June 2014
Hello Tanniot,

Thank you for your generous feedback about our friendly staff and our guest rooms. We thank you for your business and I hope you visit us again soon.

Warm Regards,

DT Santa Monica Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

I don't have many negative comments. We arrived early after a 15 hour flight from Australia & had 1 very tired 6 yr old. The staff were great they let us into a temporary room & then gave us our room. It was centrally located, within walking distance to restaurants, shop & pier. In general had a great stay. Loved the Chocolate biscuits.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 389paulines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jenny s, Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, 4 June 2014
Dear 389paulines,

Thank you very much for a great review. We are glad that you enjoyed your stay with us. We look forward to your next visit.

Regards,

DT Santa Monica Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Monica, CA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

excellent hotel, awesome location, courteous service, clean, great size rooms. Good value for the money. Municipal parking across thetreet willave you money as opposed to using hotel valet facility parking.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Allan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jenny s, Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, 4 June 2014
Dear Allan,

Thank you for your nice feedback. We look forward in welcoming you again.

Warm Regards,

DT Santa Monica Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Suites by Hilton Santa Monica

Property: DoubleTree Suites by Hilton Santa Monica
Address: 1707 Fourth Street, Santa Monica, CA 90401-3310
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Santa Monica
#8 Family Hotel in Santa Monica
#8 Romantic Hotel in Santa Monica
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — DoubleTree Suites by Hilton Santa Monica 3.5*
Number of rooms: 253
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton Santa Monica Hotel Santa Monica
Doubletree Hotel Santa Monica
Doubletree Santa Monica

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