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DoubleTree Suites by Hilton Santa Monica
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Reviews (2,772)
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1,025
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All reviewsdouble treewarm cookieshigh schoolstreet promenadevalet parkingsofa bedseparate bedroomshort walkcivic centerwithin walking distanceliving areaper dayking suitethird floorshopping areafew blocksvalet service
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1,307 - 1,312 of 2,773 reviews
Reviewed 28 August 2014 via mobile

Upon check in valet approach me in a professional manner.parking rate is high but highly recommended.came to the front desk and got greeted by Heida in the front desk with the a Great smile.the room is gorgeous and the service is great I highly recommend to anybody

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank francisco c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian M, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded 2 September 2014

Thank you for taking the time to share your experience with us. We are fortunate to be in a great location and our amenities, from the two room spacious suites each with a microwave and refrigerator to our restaurant and proudly brew Starbucks coffee outlets, we are the perfect location to assure a wonderful visit to Santa Monica.
Thank you for sharing and we hope to see you back again soon.
Brian Murphy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

Nice hotel situated a short walk from the beach as well as from the main shopping street. Felt very safe walking back in the late evening.
Friendly front des clerk as well as concierge.
We had a suite consisting of a bedroom with two queens and a livingroom with a sofa bed. It was not very big, but quite nice. It was a little surprising that for 5 people (2 adults 3 children), there was only 1 bathrobe and 4 bath towels, but it didn't matter as we used the towels by the pool. A small balcony and a view of Santa Monica highschool football field.
Nice, small pool on the terrace of the 3rd floor.
Very good good breakfast buffet, but it wasn't cheap. There was also coffee and muffins etc sold in the atrium so we had one, a bit cheaper breakfast sitting comfortably in a couches.
Parking garage across the street, if you don't want to pay for the valet parking.

Stayed: August 2014, travelled with family
Thank Argella_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian M, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded 2 September 2014

Thank you for taking the time to share your experience with us. We do have a wonderful location and the team keeps it very clean. And yes, we do have spacious and comfortable rooms which allow our guests to spread out and relax. Great idea on parking for those that don’t need the convenience of valet’s easy access and in and out privileges.
We hope to see you back again soon.
Warm regards,
Brian Murphy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

We stayed 9 nights at this hotel after 3 nights in New York. All the staff were extremely friendly, Eddie on the Information Desk was very cheerful and helpful. We didn't have any problems or queries, but we are sure the staff would have been very helpful if we had.

Room cleaning every day was great - very nice and efficient cleaning ladies.

The breakfast is surely the biggest plus for this hotel - we decided the best choice and quality of breakfast we have ever had in any hotel we have stayed in. Chef Monty walks around checking everyone is happy with their food - which they all were!

The gym and pool are nice - although it doesn't look as if there are many sun loungers, we could always find 4 when we needed them. We even had the bonus of the manager, Brian Murphy, handing out free lollies to everyone round the pool one afternoon!

The pier is lovely, the shopping areas are great, everywhere is so well kept. The bus system is very efficient -buses were either $1 or $1.5 each trip so we often bought a TAP card for $6 each for unlimited travel. We went by bus to Malibu, Hollywood, Rodeo Drive and lots of other places.

The hotel is in a great location and we would definitely recommend to anyone.

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank tammy134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian M, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded 2 September 2014

What wonderful comments. We pride ourselves on being a very freindly hotel. Thanks for noticing. And I completely agree. Eddie and Monty are great as is the rest of our team that genuinely cares about every guest’s experience. As you mentioned, we are the perfect hotel for families traveling to Santa Monica as our two room suites offer plenty of room to stretch out and relax and the microwave and refrigerator are an added bonus, especially for longer stays. I am glad you were able to enjoy our pool before venturing off to all the wonderful sites to see in Santa Monica. The ‘lollies’ are an added bonus that we like to share with our guests as it does get rather warm out there by the pool. Glad you enjoyed them.
Thank you for sharing your experience and we hope to see you back again soon.
Brian Murphy
General Manager

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Reviewed 24 August 2014

We enjoyed our 5 nights here. We were given a very warm welcome on arrival nod the staff continued this through out our stay. We had a suite on the 2nd floor, which was quite compact, but as we were out all day and only sleeping there is was ok. The bed was really comfortable but the room got a little warm at night. We all generally slept well. We had the bed and breakfast package and this was definitely worth getting as the breakfast was vast and the choice was great. Good value for money.
We chose not to use the parking facility at the hotel as this was very expensive -$28 per day and chose to use the car park opposite for just $5 per day. We had no problems parking here at all I would definitely recommend this if you are looking to save some money.
The staff were all very helpful, particularly on the tours desk. We were shown routes to take and advised about parking in LA and Hollywood and Beverly Hills. I was surprised to find it was easy to drive and park in the city it's self and much was free. Definitely the easy option. We had our sat nav which was invaluable on this trip.
I would you this hotel again if we were to come back to the area. Some comments have stated that it was over priced, but I found it was good value for a family of five compared to others I looked at in Santa Monica.
It was well place for the beach the pier and the shops. It was also easy to access other areas of LA from here. It was also a bonus to find we were so near the airport as we flew home from here.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank rachels261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian M, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded 26 August 2014

Thank you for sharing your ‘great’ experience with us. I appreciate you noticing our great breakfast. Chef Monty puts together an incredible breakfast buffet. As you mentioned the team genuinely cares about every guest’s experience which you so graciously mention. I am glad you had a wonderful time here at the DoubleTree Santa Monica and we hope to see you back again soon.
Warm regards,

Brian Murphy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

We were visiting California for a family vacation, and had a lovely stay at the Doubletree Suites with my family. While not on the beach, the location is within a very short walk to the Santa Monica Pier. The room had a nice view. The hotel staff was really WONDERFUL...a special 'shout out' to Brandon at the front desk who took care of all my special requests with a smile.

I had initially made a reservation for a room with 1 bed since the rooms with 2 beds w.ere sold out at the time. When I called back a few weeks later, there was a cancellation, so a room was available with 2 beds, but the room rate had increased. I called the hotel directly, and the manager honored the room rate on the original reservation.

If you are looking for a place to stay in Santa Monica, definitely look at this property...

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank zappohll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian M, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded 26 August 2014

What wonderful comments. I completely agree. Brandon is great as is the rest of our team that genuinely cares about every guest’s experience. We are the perfect hotel for families traveling to Santa Monica as our two room suites offer plenty of room to stretch out and relax and the microwave and refrigerator are an added bonus.
Thank you for sharing your experience and we hope to see you back again soon.
Brian Murphy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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