We arrived for five nights for a business trip and wanted to stay at a hotel on the beach. We have stayed at the Oceana down the street for the past five years but wanted to try a different hotel and American Express had offered a stay 3 nights get the 4th night free including breakfast so we decided to try it. We are Fairmont Presidents club members and were told we were upgraded to ocean front. We got into the room which was terribly tight - perhaps ok if you are staying for one night but certainly not if you are staying for 5. I showered and the hot/cold diverter kept moving. We tried the internet and it didn't work at the desk. We were running to a meeting and I asked to speak with the manager and told her our concerns. We were there for business and needed the internet. We had stayed at various Fairmonts this summer and thought they would be on par. While we were at our meeting, Stephanie Berman (I'm hoping I'm this is her name) called and told us she had some suggestions for when we returned. We would forgo the ocean front but she offered us a large suite which somehow had much better internet in the older building. The food at FIG was good. The gym was lovely. The car park was fast and efficient. It's quite a scene there as it has one of the most popular drinking spots in SM but somehow it doesn't seem to get in the way of the hotel - unless of course, your room is near the bar. Ms. Berman was incredibly professional and accommodating. We had just driven six hours and were exhausted and upset about the room and she managed to take care of it all.
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- Also Known As:
- Fairmont Miramar Hotel And Bungalows
- Fairmont Santa Monica
- Santa Monica Fairmont