This is complicated and sorry, I can't tell the story in a few words. I really struggled with what rating to give this hotel. The property itself is what you would expect from a Marriott but maybe not from a JW. It is nicely located with a brief walk to the beach and the pier.
If your trip is business and this location is close proximity, the hotel is probably OK (except see below about my frustrations with disappearing items - maybe even "theft").
If your trip is pleasure, find somewhere else to go. This part of California is really in decay. It is very sad. Case in point - there is a Nordstrom a few blocks away. I walked there to pick up a few items and couldn't help but realize the people on the walk there. Once inside, I happened to use the restroom. It was the filthiest restroom by far I have ever seen in a department store, much less a Nordstrom. I went to let them know and they explained that there are many homeless people who essentially bathe in this restroom. Now I am all for programs that support the homeless and show that with financial support but such an environment is not where I would want to spend a vacation.
That brings me to Venice Beach which is very close. Once quirky, eclectic and fun....it now seems more a place for the really sad down and out. I have now stayed at two hotels in the area who have told me "not to go there after dark." Ugh. How sad.
In all fairness and trying to be balanced...the beach right behind the Marriott is nice and if you head to the right, rather than the left, it is lovely. It is also right by the pier if that is important to you.
Now my other issues with the hotel. I had to move rooms at about 9pm because there was a major fight going on in the room next to me. I stay in hotel rooms all the time and this is very rare. In fact, it is the first time I have made this request. Clearly not the fault of the hotel and this by itself had nothing to do with my rating. I packed quickly and moved to the new room. Immediately, I realized that I left a pair of shoes behind. Yes, I am sure I had them. The front desk team didn't have much of a sense of urgency to recover my shoes. They said the housekeeping team didn't find them and they couldn't go in the room and check since there was now a new occupant.
When I checked again, they weren't helpful at all and kept asking if I am sure I had them. Well, the never turned up and no one at the hotel seemed to care much. In fact, despite my request with two people, they never even followed up. This is the first time that this has ever happened to me before. I have left things in hotel rooms and not remembered until much later and I always have recovered them. It is not so much the fact that the shoes didn't turn up, it is the fact that the Marriott staff didn't really seem to care. It was very clear that it was my fault/problem.
I definitely would not stay here again for these reasons and certainly would not recommend it to anyone in my network for business or personal travel.
- Official Description (provided by the hotel):
- JW Marriott Santa Monica Le Merigot is contemporary European-style hotel overlooking the beautiful Pacific Ocean. We are a top choice among hotels near Santa Monica Boulevard and the Santa Monica Pier, offering accommodations that are steps from the beach and fantastic shopping, and situated just 5 miles from J. Paul Getty Museum in Pacific Palisades, California. ... more less
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- Also Known As:
- Jw Marriott Santa Monica Le Merigot Hotel Santa Monica
- Marriott Santa Monica
- Santa Monica Marriott