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“The Casa stands out among the great Los Angeles Hotels” 5 of 5 bubbles
Review of Casa del Mar

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Casa del Mar
Ranked #3 of 36 Hotels in Santa Monica
Certificate of Excellence
Devon, Pennsylvania
Level Contributor
126 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“The Casa stands out among the great Los Angeles Hotels”
5 of 5 bubbles Reviewed 21 October 2013

Having stayed at the Bel Air, the Beverly Hills, L'Ermitage, the Peninsula, the Four Seasons, the Ritz as well as others including Shutters, I now stay almost exclusively at the Casa. It is right on Santa Monica Beach, the views are wonderful, the pool is pleasant, and the windows open. Breakfast at the Casa is always superb with freshly made pico de gallo, great espresso, and very healthy and delicious choices. The spa is one of the better ones. The parking staff are all great as is the reception crew. There is always a welcome for returning guests and it is generally quiet although the bar area can be quite boisterous some evenings.

Room Tip: The ocean view rooms on the 5th floor with a patio are splendid!
See more room tips
  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank emistruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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852 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (133)
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English first
San Jose, CA
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 21 October 2013

from Disneyland. We decided to stop & stay in Santa Monica. I booked 2 ocean view, not partial ocean view, through Expedia. Requested early check in at 12pm & was told that the rooms were being cleaned. So I'm thinking maybe an hour or 2 to clean the rooms. Checked with the front desk at 2pm & guess what, NOT ready. We hing around the lobby, checking in every half hour & the rooms wasn't ready until 4pm. That's the normal check in time! Really...

We got our rooms keys & headed up there to noticed that it was barely a partial view. View of the parking lot & if you can turn your head quite far to the right, awww ocean view. Since it was for 1 night until we headed home, I didn't want to waste our time complaining to the front desk.

The rooms were very nice & clean. Hotel was located steps from the beach & not that far from the pier. We also walked to 3rd street promenade that night.

  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank sc156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbarela, General Manager at Casa del Mar, responded to this review, 24 October 2013
Dear sc156,

Thank you for sharing your feedback regarding your experience at Casa del Mar. My apologies for the issues you experienced checking in at the front desk and that the room did not fully meet your expectations. These comments will help us in correcting our services.

James Barela, General Manager
Hotel Casa del Mar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 15 October 2013 via mobile

I have stayed here before, the sister hotel to Shutters across the street (where I have also stayed) for an in town getaway on the beach.
The rooms are very cozy, the help friendly and the location couldn't be better. Complimentary shuttle to 3rd street promenade, and nearby Main Street. Step out to the beach and walk the boardwalk to Santa Monica pier or Venice beach. Rent a bike.
Hotel accepts dogs too.
The hallways have a faint "smell" of mustiness. Probably being by the ocean.
Pool and pool area is small, and there is a nice small veranda facing the beach.

Stayed October 2013, travelled solo
Helpful?
Thank booyaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarnia, Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

We spent our 10th anniversary at the Casa del Mar and from the minute we were greeted at the front door we were in love with this spectacular hotel! Our terrace room was impeccably decorated and well stocked with everything from bubble bath to a wine opener. The staff was so helpful always going just that little bit extra to make sure we were happy. The pool area was always clean and the view from there is absolutely breathtaking. We will definitely be returning!!

Room Tip: Go for the terrace room over the ocean view!
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Veitchy010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

We have been here a number of times and we have noticed the service to have improved. Overall, this is a great place to stay in Santa Monica right on the ocean. My only complain would be that the rooms are on the small size (just like Shutters) and also the full ocean view rooms are on the back of the property unless you stay at the suites.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 October 2013

We wanted the perfect beach location, we found it! Right on the fabulous Santa Monica sand, Casa Del Mar is The best place to experience all this great area has to offer. Staff were true pros, cudos to housekeeping staff, our room was clean and fresh at all times! The perfect beach hotel!

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Timothy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heighingtonl, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 27 September 2013

I feel obliged to write this review as I'm currently staying in the Casa Del Mar! Firstly a little about me. I have stayed in many of the leading hotels of the world but also travelled extensively backpacking, staying in hostels/budget hotels so I haven't got 5 star glasses on as with many reviewers of up scale hotels!
Ok the hotel! Looks great and right on the beach excellent location!
Parking, you will struggle to find any close by that is 24 hour so as you've paid to stay already you might as well pay the 34 dollars also. The valet service wasn't great however and the staff don't come across to friendly or seem to communicate between front desk and front door very well at all as we waited 15 minutes for our car to be brought round through a mix up from the staff!
Front desk, mix up aside were helpful and upgraded us which was nice.
Rooms, this is what you pretty much pay for. Lovely decor, massive comfy beds and nice bathrooms.
Bar, is nice staff try there best but I feel they just haven't had the best of training and it really lets the place down, little things like spilling the wine when pouring it on me, I mean I'm not going to complain about that but it certainly detracts from a seamless experience you would expect at such hotel. Staff are probably used to high end customers who like privacy so they come across cold and uninterested when in fact they are just not capable of delivering confident service.
All in all it's not a bad hotel probably the best in Santa Monica but then again it doesn't have much competition on this level apart from Shutters on the beach next door, which this hotel also owns but has a better vibe from what I saw. You just expect more!

  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbarela, General Manager at Casa del Mar, responded to this review, 28 September 2013
Dear Chris H,
Thank you for taking the time to share these valuable comments regarding your experience here at Casa del Mar. My sincere apologies for the valet mix-up and your experience with our bar tending staff. I hope that the rest of your stay lives up to your expectations and our usual high standards. We appreciate you shedding light on these issues as they will help us to correct our services.

James Barela, General Manager
Casa del Mar”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa del Mar

Property: Casa del Mar
Address: 1910 Ocean Way, Santa Monica, CA 90405
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Santa Monica
#2 On the Beach Hotel in Santa Monica
#3 Luxury Hotel in Santa Monica
#6 Romantic Hotel in Santa Monica
#9 Family Hotel in Santa Monica
#10 Business Hotel in Santa Monica
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Casa del Mar 5*
Number of rooms: 129
Official Description (provided by the hotel):
Hotel Casa del Mar is located right on the sand in the heart of the Southern California seaside community of Santa Monica, mere steps from the Pacific Ocean on Santa Monica Bay. The hotel is adjacent to the historic Santa Monica Pier, the dynamic Third Street Promenade, Main Street, the elegant shopping and dining areas of Montana Avenue, as well as the gardens, walkways and expansive ocean panoramas of cliff-top Palisades Park. ... more   less 
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Also Known As:
Casa Del Mar Hotel Santa Monica
Casa Del Mar Santa Monica

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