Beautiful lounge and great service but...cocktails were too little bit pricey for the quality of it. Loved the ambiance, love the Hotel and great service but not good drinks. I want to clarify that I was not a guest for the hotel and just went to see the Sunset.
Dear DianaPrince70,
Thank you for taking the time to let us know about your recent stay. We are glad that you enjoyed your experience overall, and appreciate your constructive feedback as we continue striving for excellence.
We hope to welcome you back soon.
Sincerely,
Charlie Lopez-Quintana
General Manager
Extraordinary hotel with unsurpassed location right on the beach, excellent service and ambiance, the whole staff is very helpful and they truly make you feel at home ... and the food is excellent. A must!
Dear mviladot,
Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach.
We look forward to welcoming you back soon.
Sincerely,
Charlie Lopez-Quintana
General Manager
Amazing hotel in Santa Monica. Wonderful position, beautifully furnished room, extremely helpful staff. Beautiful lounge and excellent restaurant. Difficult to fault and a pity we had only two nights there.
Dear jaco2401,
Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach.
We look forward to welcoming you back soon.
Sincerely,
Charlie Lopez-Quintana
General Manager
I was at the Casa Del Mar for a work trip to potentially host a meeting at the property. It is one of the nicest properties I've ever been to, and I worked in luxury hotels for over 10 years and have stayed at some exceptional places.
Kansas (yes, Kansas is his real name) welcomed me at my check in. He was passionate and super knowledgeable about the area and the hotel itself. Super friendly and welcoming. A terrific start to my stay.
The room product here is fantastic - they are spacious and bright. Comfortable beds, great views (even the non-ocean views are still nice). But if you get a room with a view, it pretty much includes the Santa Monica Pier which is lovely at night.
I had dinner at the restaurant and it was fantastic too! Try the squid ink pasta dish, try the sushi. And any server you have would be awesome. I so wish I could remember the name of our server because he was fantastic. We sat back in the corner of the restaurant. And every bite was just a dream!
I rented a bike one day and rode up and back on the sidewalk that goes all along the beach. I did the Saturday morning beach side workout with a lovely female trainer (again, I'm bad with names but she was awesome). We were the only ones out there and she was able to tweak the workout for my bum shoulder I have, and again was very knowledgeable.
Honestly, staying at this hotel is the nicest thing you can do for yourself. One of my top hotel experiences in my life.
Dear LindseyTwithCD,
Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach.
We will pass along all of your wonderful comments to our staff, and appreciate all of the kind words you chose to share.
We look forward to welcoming you back soon.
Sincerely,
Danielle Buxbaum
Marketing Coordinator
We stayed this weekend. Our reservation was miscommunicated and got cancelled by accident. The hotel was very helpful and willing to get us a nice room. They went above and beyond to make sure we were comfortable.
I also lost a diamond earring while I was staying there but I didn’t know where. I called housekeeping and they found it and gave it to us immediately. I didn’t think I’d ever see it again.
They were so happy and friendly at the door and the front desk. The food is great. The bar is lively. The pool is relaxing. The massage was perfect. We will definitely stay here again!! Thank you!
Dear deborahw480,
Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach. We are so happy to hear that our staff went above and beyond to provide you the best experience.
We look forward to welcoming you back soon.
Sincerely,
Danielle Buxbaum
Marketing Coordinator
