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“Excellent service”

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Hilton Garden Inn Sonoma County Airport
Ranked #1 of 25 Hotels in Santa Rosa
Certificate of Excellence
Reviewed 25 September 2013

Overall, I had a great experience. I forgot my sunglasses and phone charger and they found them for means got back to me. The rooms were clean and updated. The breakfast was good. The service at the front desk was friendly and helpful. I would highly recommend staying there. They do have the adjustable beds similar to the sleep number which I was not excited about but other than that it was great.

  • Stayed: September 2013, travelled on business
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Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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419 - 425 of 622 reviews

Reviewed 25 September 2013

If you need a hotel near the airport, this one is a decent choice. Nicely appointed, clean rooms. My complaint about this place is that it is understaffed. They had one girl serving the dining area and the bar. It took quite some time to get served. She did a great job under the circumstances but...it took way too long to get food and drinks. The same could be said at check out. I stood, waiting to check-out. One girl became free (of two at the counter), and she asked to serve me. I moved my gear over to the counter where she immediately took a phone call and started helping the caller. It is really bad service to make the people who are actually at your hotel wait like that. I suggest a dedicated person in back to answer your phone calls.

  • Stayed: August 2013, travelled with friends
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1  Thank TravelistaCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

This was a good find. The staff was the best part as very friendly and helpful, across the board. The single bed room was comfortably large and the bed comfortable (once we figured out the settings and learned that one needs to off the bed for a few minutes to allow the bladder to reset.) The neighborhood is lacking but you are not in the center of Sonoma County for this neighborhood!

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank SkowMaineacs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

We stayed here to catch an early air port departure. The staff was superb - friendly and helpful. The front desk was amendable to retrieving us from the airport rental car agency and getting us back to the airport in time for a 6:30 am flight.

The rooms were very clean; the adjustable beds and linens were excellent. The room was very quiet.

Food quality at the restaurant was very good and the happy hour a great value.

I would recommend this hotel based on its cleanliness and friendly staff.

  • Stayed: September 2013, travelled on business
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Thank Skronsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2013

Spent 5 nights in a most comfortable hotel. Beds were sooo comfy and the location (north end of Santa Rosa) is great to visit the wine country and also the ocean. Amenities in room are nice: microwave, refrigerator and coffeemaker. Restaurant is reasonable and provides nice meals. We would definitely stay here again.

  • Stayed: September 2013, travelled with friends
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Review collected in partnership with Hilton Garden Inn
Thank Kathleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

I was in Santa Rosa for one night and stayed here. The hotel is very close to 101 but there is no noise from the road. The rooms are pretty standard and since the hotel is relatively new, clean and tidy. The lobby is welcoming and the staff even more so. I was greeted as an HH member and quickly and efficiently check in. I got a quiet non ground floor room but it had a connecting door, never a great proposition, but luckily no noise from the neighbor. Breakfast was typical of the newer Garden Inns and reasonable value. Overall I would stay here again. As other have noted, the bridge construction on Aviation has closed the 101 exit so if coming from the south you have to come off earlier and dog-leg though a couple of streets, but I use Waze which already knew about this issue.

Room Tip: High room (3rd floor).
  • Stayed: September 2013, travelled on business
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Thank Tim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2013

I stayed here after a flight delay. The bed was very comfortable, and the room was large and relaxing. The downstairs bar and restaurant were great, and the breakfast buffet was much better than expected with made-to-order omelettes and an assortment of sides and meats. I would definitely stay there again.

  • Stayed: April 2013, travelled with friends
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Thank MSY2Anywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Sonoma County Airport

Address: 417 Aviation Blvd, Santa Rosa, CA 95403-1069
Phone Number:
Region: United States > California > Sonoma County > Santa Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Santa Rosa
#1 Family Hotel in Santa Rosa
#2 Romantic Hotel in Santa Rosa
Price Range: £122 - £293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Sonoma County Airport 3*
Number of rooms: 90
Official Description (provided by the hotel):
The Hilton Garden Inn Sonoma County Airport hotel is just minutes from popular Sonoma County, CA businesses and world-renowned wineries. Enjoy complimentary airport shuttle service to and from the Charles Schulz Sonoma County Airport (STS). Our guests enjoy complimentary WiFi and microwaves/mini-refrigerators in every room. Breakfast, lunch and dinner is served daily in our on-site restaurant. Check out our on-site bar/lounge, indoor pool and whirlpool spa, fitness room, 24-hour business center, on-site 24-hour Pavilion Pantry, and meeting space options. ... more   less 
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Also Known As:
Hilton Garden Inn Sonoma County Airport Hotel Santa Rosa
California Hilton
Hilton Garden Inn Sonoma County Airport Santa Rosa, CA

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